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Title: |
Business Systems Analyst
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Location: |
US-Florida-Ft. Lauderdale
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Work History: |
Independent Contractor (04/07 present)
Management Consultant
Provide recommendations for process improvement and workflow/system enhancement
Evaluate controls, procedures and processes of small businesses
Work with Management to identify areas of improvement
Provide ad-hoc training to personnel in accordance to re-engineered procedures/systems
American Express Cards (01/06 04/07)
Billing and Payment Services Quality Department
Business /Quality Analyst (Compliance Manager)
Served as Sarbanes Oxley (SOX) Program Manager for Billing and Payment Services and Customer Service Disputes. Analyzed workflow and SOX testing to determine gaps and root cause and assist in the creation of an action plan to be adopted by the business to address relevant issues.
Facilitated training, meetings and presentations for the BPS organization, to include peers, Managers, Senior Leadership (Directors) and Executive Management
Worked with Management to create documentation of processes and internal controls within the business on an ongoing basis. Manage the accuracy of policies and procedures within the business.
Liaison between the business and external groups such as internal auditors, Price Waterhouse Coopers (external auditors) and the USPS.
Created, managed and presented scorecards to assist in the tracking of the companys success
Directed and managed MPTQM Program (ISO 9001/Manufacturing) mandated by the USPS and successfully passed recertification requirements, resulting in savings of over $2 million in postage
Seminole Tribe of Florida (10/04 11/05)
Information Technology Department Business Process Reengineering Group
Business Analyst
Planned, developed, implemented and evaluated information, financial and special purpose data for the purpose of improving operations by conducting and participating in organizational and management analysis
Served as Project Manager for new departmental system implementations. Reported progress of projects to users, colleagues and upper management through formal written and informal verbal communications
Conducted needs analysis and resource allocation studies to determine most effective use of business systems and related functions of IS Department for user needs
Worked with multi-functional teams (HR, Accounting and Purchasing) to implement process initiatives
Performed user acceptance testing to ensure systems parallel to overall business strategies and goals and regulations
Drafted, interpreted and maintained internal/external IT Department policies and procedures
Miami-Dade County (08/00 10/04)
Public Works Department Management & Budget Division
Contract Monitoring Supervisor
Performed post-audit evaluation of Construction Projects throughout the County
Developed and reported departmental efficiencies, focusing on customer services and operational enhancements
Reviewed and evaluated employee suggestions for departmental efficiency improvement and facilitated implementation
Assisted in the preparation and review of special projects management reports and presentations
Analyzed and reported on contingency contract utilization in compliance with County Ordinances
Ensured proper execution of various administrative operations related to contractual changes
Served as a United Way spokesperson, conveying the needs of the community, specifically in the area of health and human services.
Audit and Management Services Department
Associate Auditor
Identified potential savings of over $9.3 million within an overall operating budget of $18.3 million and made recommendations to launch future savings
Planned and conducted audits of various County Departments (simultaneously). Obtained, analyzed and appraised evidentiary data for an informed, objective opinion on the adequacy and effectiveness of the system of controls and the efficiency of performance of the activities being reviewed.
Supervised staff during preparation of final reports, summaries, supporting data, and analytical statements
Evaluated departmental policies and procedures and made recommendations to Management to streamline processes
Reviewed policies and procedures of all auditees to assure compliance with Federal, State and Local laws, regulations and guidelines
City of Miami Department of Management and Budget (02/99 08/00)
Operations Analyst Industrial Engineer
Monitored departmental expenses and revenue to assist in forecasting budgets and justify additional funding requests
Performed method analysis and work measurement to implement performance improvement techniques
Served as arbitrator and internal consultant for over 30 City departments for conflict resolution between departments and outside entities
Designed and implemented citywide Utility Management Project and related database structure, resulting in savings.
Participated in the review and design of building plans to assist in departmental allocations
Analyzed processes and made recommendations for reengineering to improve efficiency and productivity within the City and developed service maintenance guidelines for department vehicles
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Skills: |
Microsoft Office - Word, Excel, Projects, Access, Visio, etc
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Education: |
BS in Indutrial Engineering
MBA Candidate
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Endorsements
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Milta has received 3 endorsements.
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Milta has endorsed 3 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.389 |
Windows Admin |
US-Missouri-St. Louis |
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Details
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7.453 |
Jr Database Administrator |
US-Missouri-St. Louis |
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Details
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6.948 |
Project Manager |
US-Arizona-Phoenix |
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Details
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Public Messages
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No public messages. |
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