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Title: |
Customer Service / Helpdesk
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Location: |
US-Colorado-Boulder/Fort Collins
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Work History: |
* Senior Lead CSR for Executive Offices, DirecTECH, Fort Collins, CO, 2006-Present
* Machine Operator, Anheuser-Busch, Fort Collins, CO, 2005-2007
* Machine Operator & Programmer, Dynamic Details Inc., Longmont, CO, 2005-2006
* Private Franchisor, Covais & Associates, Fort Collins, CO, 2003-2005
* Software Engineer & Technical Helpdesk, Managed Business Solutions, Fort Collins, CO, 1996-2003
* IT Manager, Electronic Fab Technology Corp., Greeley, CO, 1991-1996
* Programmer, Hewlett-Packard, Loveland, CO, 1977-1991
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Skills: |
Customer Service
* Call Center Executive Office of Customer Retention & Relations responsibilities
* Very articulate and achievement-oriented
* Superior customer understanding and service
* Ability to patiently and efficiently guide customers through technical procedures to resolve problems
* Excellent multi-tasking abilities
* Outstanding professional and courteous communication skills
* Ability to professionally interact with positive interpersonal skills
* Excellent judgment and decision making abilities
Computers
* Highly proficient in the Microsoft Office suite of software applications
* Superior Software understanding skills
* 10+ years experience as a software programmer for Hewlett-Packard
* Extremely adept at learning quickly and utilizing common sense.
* Highly proficient in researching and maintaining databases and reports.
* Type 35+ words per minute
Management
* 5+ years of managing a computer department consisting of 10 professionals
* 3+ years of manufacturing supervisor experience
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Education: |
* 3 years Computer Information Systems Course Work, Aims Community College, Greeley, CO
* 1 year Computer Information Systems Course Work, Colorado State University, Fort Collins, CO
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Endorsements
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Jackie has received 2 endorsements.
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Jackie has endorsed 3 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.448 |
Windows Admin |
US-Missouri-St. Louis |
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Details
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8.622 |
Network Engineer |
US-California-Los Angeles |
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Details
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7.501 |
IT Specialist |
US-California-Los Angeles |
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Details
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