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Title: |
Desktop Support Analyst Level 3
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Location: |
US-New York-New York City
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Work History: |
EXPERIENCE:
Primedia Inc. Acxiom Corp /Apex Systems 10/05 - Present
Desktop Systems Analyst Level 3
Skills developed: Acquired excellent decision making and support skills, while fine tuning my communication skills
Administered IT support to over 300 local PC and Mac users, as well as various users throughout the country
Worked with other IT/Communications related departments and consultants on resolving company wide technologically based issues
Performed repairs and part replacement on various lines of Dell hardware (desktops, laptops, printers)
Kept track of, installed and maintained PCs/Macs, their software and a broad range of peripheral devices. These especially included Brother and HP printers, scanners, cameras, docking station hardware, etc.
Used Symantec Ghost 2003 to create PC images and deployed them onto machines.
Heavily supported blackberries, their installation, configuration and association with client email software (esp. Outlook).
Proficient in Remedy; a web based ticketing system to assist users and prioritize service to the most serious requests.
Aided Communications team in various tele-com support tasks; this is including extension moves, hardware troubleshooting, installation and replacement
Roundabout Theatre Company 08/03 10/05
MIS Associate: Desktop Support/Junior Network Administrator 04/04 10/05
Skills developed: Increased my knowledge and skill in the IT industry, developed excellent communication skills.
Built and maintained several databases using Microsoft Access, incorporating SQL programming language
Manage many backend IT functions and applications such as Microsoft Active Directory, Exchange 2003 Server, and Novell 5 servers
Contact vendors in order to purchase new computer equipment, place maintenance calls
Maintain and repair LaserJet Printers (especially Xerox and HP)
Employ high-level desktop and phone support skills, and excellent communication skills.
Intern: Computer Systems 08/03 04/04
Skills developed: Acquired much knowledge and skill concerning all aspects of desktop support, background IT processes, and customer service support.
Troubleshot Microsoft NT/98/200/XP, Mac OS9/OSX, Novell Netware machines and their applications
Performed daily tape backups on Microsoft NT/2000/2003 servers
Performed various A+ work; replaced and repaired PC hardware (hard drives, RAM, PCI cards, NICs etc.)
Installed, configured, and maintained NT/98/200/XP PCs, as well as Macintosh OS 9.2 and OSX
Created and installed data lines (Cat 5) and voice lines (Cat 3), while incorporating various network devices
Installed hardware and software and networked computer resources
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Skills: |
TECHNICAL SKILLS:
Platforms: Microsoft Windows NT/95/98/ME/2000/XP, Microsoft Server 2000/2003, Macintosh OS 9.2-10.4, Novell Netware 4/5/6.
Software: Microsoft Office 2000/XP/2003(PC & Mac), Active Directory 2003, Access, SQL, HTML, Visual Basic, Adobe Acrobat 6.0/Photoshop 7.0/CS, Macromedia Dreamweaver 2004, Symantec Antivirus , Symantec Ghost 2003, Palm/Blackberry Software, Veritas Backup Exec Software, PC Anywhere/Remote Desktop software, all major Internet Browsers (PC & Mac), Anti-Spy ware Applications.
Hardware: PC/Mac, hubs, repeaters, routers, Cat 5/Cat 3 cable, Tape Backup, Fax machines, Printers (especially HP, Xerox and Brother Printers), Printer Networking, Projectors, Scanners, Digital Cameras, Palm, Blackberries, CD/DVD burners
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Education: |
EDUCATION:
New York City College of Technology (CUNY) 01/03-12/06
Graduated Fall 06, Bachelors of Technology
Major in Computer Information Systems
Generally IT-oriented curriculum with a focus on Web Design, Database Design, Security and Networking
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Endorsements
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Anthony has received 3 endorsements.
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Anthony has endorsed 1 Member.
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Rank |
Title |
Location |
Status |
Actions |
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9.999 |
Systems Administrator / Technical support |
US-California-Los Angeles |
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Details
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9.986 |
Desktop/Helpdesk Support |
US-New York |
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Details
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2.041 |
Macintosh Specialist |
US-Florida |
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Details
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1.004 |
PC Technician/ Network Administrator/ Desktop Support |
US-New York |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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09.27.07 |
Thursday, September 27, 2007
Hello and good afternoon Anthony,
My name is Tony and Im the sales manager for a full systems integration firm in mid-town Manhattan.
I am emailing you after I have come across and reviewed your online resume(below).
Please email me with an updated copy of your resume and a contact phone number as well as the best time(s)
to reach you to discuss an immediate and current opportunity with our firm, CITE Solutions Inc.
After these instructions are correctly followed we will discover if and when to proceed
with an interview.
I hope to hear from you shortly.
Thanks,
Tony
sales@citesol.com
Title:
Desktop Support Analyst Level 3
Location:
US-New York-New York City
Work History:
EXPERIENCE:
Primedia Inc. Acxiom Corp /Apex Systems 10/05 - Present
Desktop Systems Analyst Level 3
Skills developed: Acquired excellent decision making and support skills, while fine tuning my communication skills
Administered IT support to over 300 local PC and Mac users, as well as various users throughout the country
Worked with other IT/Communications related departments and consultants on resolving company wide technologically based issues
Performed repairs and part replacement on various lines of Dell hardware (desktops, laptops, printers)
Kept track of, installed and maintained PCs/Macs, their software and a broad range of peripheral devices. These especially included Brother and HP printers, scanners, cameras, docking station hardware, etc.
Used Symantec Ghost 2003 to create PC images and deployed them onto machines.
Heavily supported blackberries, their installation, configuration and association with client email software (esp. Outlook).
Proficient in Remedy; a web based ticketing system to assist users and prioritize service to the most serious requests.
Aided Communications team in various tele-com support tasks; this is including extension moves, hardware troubleshooting, installation and replacement
Roundabout Theatre Company 08/03 10/05
MIS Associate: Desktop Support/Junior Network Administrator 04/04 10/05
Skills developed: Increased my knowledge and skill in the IT industry, developed excellent communication skills.
Built and maintained several databases using Microsoft Access, incorporating SQL programming language
Manage many backend IT functions and applications such as Microsoft Active Directory, Exchange 2003 Server, and Novell 5 servers
Contact vendors in order to purchase new computer equipment, place maintenance calls
Maintain and repair LaserJet Printers (especially Xerox and HP)
Employ high-level desktop and phone support skills, and excellent communication skills.
Intern: Computer Systems 08/03 04/04
Skills developed: Acquired much knowledge and skill concerning all aspects of desktop support, background IT processes, and customer service support.
Troubleshot Microsoft NT/98/200/XP, Mac OS9/OSX, Novell Netware machines and their applications
Performed daily tape backups on Microsoft NT/2000/2003 servers
Performed various A+ work; replaced and repaired PC hardware (hard drives, RAM, PCI cards, NICs etc.)
Installed, configured, and maintained NT/98/200/XP PCs, as well as Macintosh OS 9.2 and OSX
Created and installed data lines (Cat 5) and voice lines (Cat 3), while incorporating various network devices
Installed hardware and software and networked computer resources
Skills:
TECHNICAL SKILLS:
Platforms: Microsoft Windows NT/95/98/ME/2000/XP, Microsoft Server 2000/2003, Macintosh OS 9.2-10.4, Novell Netware 4/5/6.
Software: Microsoft Office 2000/XP/2003(PC & Mac), Active Directory 2003, Access, SQL, HTML, Visual Basic, Adobe Acrobat 6.0/Photoshop 7.0/CS, Macromedia Dreamweaver 2004, Symantec Antivirus , Symantec Ghost 2003, Palm/Blackberry Software, Veritas Backup Exec Software, PC Anywhere/Remote Desktop software, all major Internet Browsers (PC & Mac), Anti-Spy ware Applications.
Hardware: PC/Mac, hubs, repeaters, routers, Cat 5/Cat 3 cable, Tape Backup, Fax machines, Printers (especially HP, Xerox and Brother Printers), Printer Networking, Projectors, Scanners, Digital Cameras, Palm, Blackberries, CD/DVD burners
Education:
EDUCATION:
New York City College of Technology (CUNY) 01/03-12/06
Graduated Fall 06, Bachelors of Technology
Major in Computer Information Systems
Generally IT-oriented curriculum with a focus on Web Design, Database Design, Security and Networking |
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