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Title: |
Desktop Support / Network Admin.
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Location: |
US-Illinois-Chicago
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Work History: |
Motorola Inc. (Contract assignment)
Level III / IV Technical Support Specialist
Schaumburg, IL
March 2006 – October 2007
--Provided technical phone support for internal and external customers
--Identified and troubleshot hardware and software issues on multiple configurations both PC and phone related
--Helped external IT staff configure 2003 Exchange server to allow for mobile device access (OMA)
--Contributed information to the shared database known as Knowledge Central
--Resolved customer escalations that fellow coworkers were not able to solve
--Handled some emotional escalation from customers
--Provided first call resolution assistance to fellow colleagues
--Led and participated in global conference calls
--Acting Supervisor on weekends which included call monitoring of colleagues and resolving customer complaints
Best Buy
Computer Service Technician (in-store GEEK Squad) (Part Time)
Naperville, IL
June 2004 – June 2006
--Troubleshot, diagnosed and repaired computers (all versions of Windows)
--Installed and updated Norton, McAfee, and other anti-virus programs
--Installed and configured software firewalls on customer’s PCs
--Advised customers on network equipment purchases
--Provided superior customer service to clients by listening to their needs and offering solutions
--Assisted coworkers with computer repairs
--Handled difficult customers by listening to their concerns and advising of store policies and procedures
Florists Transworld Delivery (FTD) (Contract assignment)
Help Desk Analyst Level I
Downers Grove, IL
May 2005 – March 2006
--Provided phone support to user base of over 20,000 of both Windows and Solaris/Linux based systems
--Traveled to individual floral shops nationwide, installing and networking Windows based POS systems
--Trained on-site end users how to use the system and many times how to use a computer both in person and over the phone
--Used high degree of patience and problem solving techniques to solve technical issues
--Provided basic accounting assistance as related to proprietary software
DeVry University
Lab Assistant / PC Help Desk
Addison, IL
2003 - 2004
--Troubleshot equipment and software in the Electronics Lab
--Installed Windows 98se, 2000, 2000 Server, XP, Office 2000 Pro, XP Pro, Open Office, Sun Office
--Installed, maintained, and configured network equipment and printers
--Assisted students and faculty with lab equipment including removable hard drives and Cisco equipment
--Provided desktop support by effectively listening to users’ concerns and resolving their issues
--Assisted in setting up and configuring a Voice over IP system and a Unity Server
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Skills: |
Technical Customer Service
Windows Vista, XP, 2000, ME, 98SE
Office 2007, 2003, XP (2002), 2000, 97
Some Exchange 2003
Some Server 2003, 2000
Some Cisco Routers and Switches
Some Linux / Solaris
H/W & S/W troubleshooting and repair
Mobile Device Support
Trainer
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Education: |
DeVry University
Bachelor of Science in Network and Communications Management
GPA: 3.85 / 4.0, Major GPA: 3.93 / 4.0 – Magna Cum Laude
Addison, IL
Feb. 2004
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Endorsements
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Patrick has received 1 endorsement.
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Patrick has endorsed 1 Member.
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Rank |
Title |
Location |
Status |
Actions |
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9.885 |
Computer Tech |
US-New York-New York City |
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Details
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8.840 |
System Administrator |
US-Pennsylvania-Pittsburgh |
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Details
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Public Messages
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No public messages. |
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