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Title: |
DESKTOP SUPPORT ANALYST
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Location: |
US-Illinois-Chicago Northwest
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Work History: |
Abbott Lab - Waukegan, IL. 06/07 to 10/07
Desktop Support Analyst (Consultant, Manpower , Inc.)
•Support various proprietary applications besides MS-Office applications, Lotus Notes and Internet Explorer
•Support and troubleshoot VPN and wireless issues by remotely logging into clients’ computers
•Support Blackberry and Palm Tungsten series PDAs
•Answer calls arriving at the Support Center
Diagnose problems by asking accurate, concise questions in a professional manner
•Accurately identify, prioritize and log the service requests within the established ITIL standards
Prioritize, categorize and log calls, reset network passwords and database access passwords
•Add users to different application users’ groups in the Active Directory
•Resolve print queue problems
•Manage crisis escalation and transfer calls to other support group as appropriate
•Assist in projects as needed
Omnicell, Inc. - Waukegan, IL. 03/07 to 06/07
IT Support Engineer (Consultant, Maxonic, Inc.)
•Support end-users with problem resolutions; install and configure hardware/software; dial-in and remote network connection; work with other IT operations team members to coordinate all problem resolutions
•Build laptop/desktop systems using imaging process
•Troubleshoot/maintain Wintel, DOS, Win NT/2000 platforms and Windows networking, Ethernet, VPN
•Support and troubleshooting of MS-Outlook, MS-Office suite of applications, Internet Explorer, anti-virus software and various other vendor and proprietary applications
•Open, update and close service requests in SIEBEL
•Extensive interaction and training with end-users
•Troubleshoot network connectivity issues, activate ports in the network closet
•Racking/mounting and bringing online HP ProLiant DL380 and Dell PowerEdge 2850 servers
Kraft Foods Inc. - Northfield, IL. 11/04 to 02/07
Desktop\Network Support Analyst (Consultant, Spherion Corporation)
•Computer and network related issues including Internet connectivity and T1 connections between network closets and user locations
•Wireless installation, configuration and support
•Blackberry, Palm and HP iPac installation, configuration and support
•Installation and upgrade of PCs and laptops with Windows 2000/XP
•Use SMS Remote and NetMeeting to remotely perform troubleshooting
•Data backup, upgrade/install Windows-XP, installation and configuration
•Backup and image PCs using Ghost 6.3.0 and 7.1.0
EWays Technical Solutions, Inc. - Wheeling, IL. 12/01 to 12/03
Technical Recruiter
•Recruited IT professionals through various internet- based sources and newspaper ads to fill clients' contract requirements
•Conducted interviews, reference and background checks of prospective hires
•Coordinated with immigration lawyer in the H1-B visa application process
•Worked with offshore operations to support the recruitment process
•Coordinated with clients to determine a candidate's viability to support and resolve their specific needs
•Participated in strategies with teammates to accomplish business goals
Kraft Foods Inc. - Northfield, IL. 08/01 to 12/01
Team Lead-Asset Management Project (Consultant, Spherion Corporation)
•Supervised a team of 20 technicians on an Asset Management Project
•Made and implemented strategies to complete inventory of company-wide leased and purchased desktop and laptop computers and peripherals
•Prepared reports for Project Manager on completed jobs on a daily basis
•Attended daily meetings with the project managers to report the flow of work according to project-estimated deadlines for 6 different locations
•Organized daily meetings with technicians to discuss flow of work and plan strategies for remaining tasks
•Completed the project 2 days prior to the project deadline
Komatsu America – Vernon Hills, IL. 03/01 to 08/01
Technical Support Specialist (Consultant, Spherion Corporation)
•Installed and supported Lotus-Notes R5 for local and remote users
•Created user accounts on workstations and servers for network access
•Installed, configured and supported Novell 4.8
•Installed and configured SAP versions 4.5 and 4.6D
•Installed and configured Rumba-2000 for mainframe emulations
•Installed and supported all types of HP personal and network printers
•Assisted with installation and upgrade of MS Windows 95/98 to Windows 2000
Discover Financial Services - Riverwoods, IL. 03/00 to 03/01
Level-II Desktop Support Specialist (Consultant, Spherion Corporation)
•Upgrade of Lotus Notes from version 4.6 to 5.0.
•Upgrade of network topology from Token-ring to Ethernet
•Configuration, installation and support of various software applications
•Installed personal computers / printers, including LAN pr resolve day-to-day desktop issues through Service Center (call tracking tool)
•Participated in Windows NT 4.0 rollout
Discover Financial Services - Riverwoods, IL. 01/99 to 03/00
Team Lead First Call Resolution Team (Consultant, Spherion Corporation)
•Supervised and trained new Users with Windows NT, OS/2, Netscape, Lotus Notes
•Installed, Mapped and Configured Printers, maintain print queues
•Provided technical support for miscellaneous hardware
•Configured desktops and laptops
•Provided second level support for Windows ’95 and Windows NT
•Monitored RIS-6000 Unix boxes for network issues, opened tickets on Service Center ticket opening software application
•Tracked field technicians through paging and coordinated between the user and the technician to ensure timely resolution of the problems
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Skills: |
Systems: Windows XP, 2000, NT 4.0 & 9x, Novell Netware 4.11 & 5, OS/2 Merlin, AS-400 and UNIX RIS-6000.
Software: Lotus Notes, MS-Outlook, Microsoft Office 2000 & XP Professional, SMS-Remote, Net Meeting, Dame-Ware and PC Anywhere remote access tools, Remedy, Service Center, Siebel and Heat call tracking applications, Norton and McAfee Antivirus applications.
Hardware: IBM, Compaq, Dell, Toshiba, Gateway and Sony desktop & laptop PC’s, HP printers and Scanners, Blackberry, HP-IPac & Palm PDA's, IBM, Cisco and D-link wireless set-up and support.
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Education: |
Education: BA-1987, MCSE – 2000
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Endorsements
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NOOR has received 0 endorsements.
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NOOR has endorsed 0 Members.
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Public Messages
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Date |
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12.20.07 |
Invitation to look at current job openings in Chicagoland area
Hello!
We are getting ready for the new year, and looking at all potential candidates for IT positions. Are you currently working right now? Please take a look at our current openings, and feel free to update your resume, and or contact me.
Thanks!
Kim
Click here to view current job openings. http://www.maxhire.net/cp/?E15468361D43515B775013
Jobco prides itself at finding and presenting qualified candidates who meet client needs and exceed their expectations. Employee satisfaction is the secret to our success and we are committed to helping our candidates in their career search and development. Due to our flexible placement options and job coaching, candidates who start contract work often begin satisfying and rewarding careers as permanent employees.
Learn more about Jobco, view other job openings via the link below. You can update your contact information, and submit a current resume.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Kim Garcia
Recruiter
Jobco Staffing Professionals
1010 Jorie Blvd Rd., Suite 302
Oak Brook, IL 60523
630-571-6020
630-571-6021 fax
kim@jobcostaffing.com |
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