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Title: |
DESKTOP AND NETWORK SUPPORT
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Location: |
US-Illinois-Chicago
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Work History: |
EDWARD BRISCOE
7501 S. CHAPPELL AVE APT. 3B CHICAGO, IL. 60649 PHONE # 773 324 5317 EBRISCOE_2000@YAHOO.COM
EDUCATION:
AA, Computer Operations and Programming College of Automation, Chicago, IL, 1980
AA, Electronics, University of Illinois, Circle Campus, Chicago, IL, 1982
CERTIFICATIONS:
A+, NETWORK+, CNE, MCP, CCNP, SECURITY+
TECHNICAL SUMMARY:
Software:
Windows 95, 98, NT, 2000, 2003, XP, Novell 5.x Desktop and Administration. SMS 2.0, MS DOS, Notes 6.5, Office 2000/2003, GroupWise, Access, PC Anywhere, ProComm, McAfee, Rumba, Netview, TSO, CICS, MVS, VM, RJE, HP Openview, Cisco works, Citrix, Illustrator, PhotoShop, Acrobat Reader, Visio, RAS, WinFax, Internet Explorer, Frame Maker, LANDesk 8.5, IPX, TCP/IP, APPLETALK, SNMP, SMTP, X.25, SNA, SDLC, OSPF, EIGRP, HSRP, BGP, FRAME RELAY, ETHERNET, TOKENRING, RIP1, RIP2, VPN, FTP, UDP, ARP, RTP, SIP, H.323, SIP, ATM (PNNI), ISDN, (PRI AND BRI).
Hardware:
Motorola and Cisco routers with Checkpoint firewalls. CAT. 5, 2 AND 4 wire cross connects, 10 AND 100BaseT, Personal Computer, Laptops, Servers (Compaq\HP ProLiant (DL and ML server), Dell (Poweredge), IBM (X and Z series). IBM AS400, IBM 3090,Unix, Configurations of T1, T3, Analog and Digital circuits testing, CSU, DSU, FT100, Smart jacks, Navtel, Firebird 6000, General Sniffer, Analyzers, Cable Scanner, ACU, IBM 3745 AND 3174 controllers, Implementation of desktop and network infrastructure projects.
Employment History:
ALLSTATE INSURANCE, BUFFALO GROVE, IL
08/07 12/07
Technical Support Specialist (CONTRACT)
Phone and client side support for over 2000 users: Microsoft Office (2000/2003/2007), Advanced PC Desktop/Workstation XP/2000/2003, Oracle, Tibco, Sql Server 2005, Business Objects (Crystal Reports), Adobe Creative Suite 3, SMS 2005, Attachmate, TSO, Microsoft Access, Visual Source Safe, and Visual Studio 2003 / 2005
Technical support for various cellular/wireless systems and Blackberry Handheld devices, Image deployments for Dell, IBM and HP (laptops and desktops).
Diagnosing, troubleshooting, repairing and debugging routine hardware, software, or networking equipment problems. Experienced with Cisco Pix, CheckPoint and Netscreen firewall policy.
Knowledge of Macintosh OS 9, OS X, and fixing Apple hardware
Networking concepts: TCPIP, DNS, WINS & DHCP, SMS: Application and Patch Deployments
VPN Client Administration & Installation, Active Directory Administration Users, Groups and Computers, Symantec Anti-Virus Corporate Edition(Managed Environment)
DECISION ONE, LOMBARD, IL
02/04 09/07
Deployment Technician (CONTRACT)
Phone support for over 1000 users for Microsoft office, IE6, Windows XP and 2000
Installed Windows XP operation system on desktop and laptop computers, Knowledge of Macintosh OS 9, OS X, and fixing Apple hardware
Upgraded servers from Windows NT to 2003, Supported applications, printers, storage and networking infrastructure (wired and wireless).
Phone support for Cisco inscription VPN modems for over 250 users
Responsible for the configuration of Storage Works MSA100, Cluster Servers, Active Directory, and DNS
Supported VoIP, TDM phones and voice mail systems
Experienced with Cisco 1700, 1800 and 7200 routers, Cisco 2900 and 3500 switches, PIX firewalls and 7900 IP Phones
Provided support to Branch Managers and users. Good understanding of network communication equipment such as firewalls, routers, switches, and hubs
SMS 2003 Operating System Deployment, Customizes and manages the settings for individual deployments, including notifications, distribution settings, and network settings, Deploys OS images using the highly customizable task-based SMS 2003 infrastructure
Proficient with Ghost imaging software, Windows Remote Desktop and Terminal server, Working knowledge of Office 2003/2000, including Outlook and Exchange, Lotus Notes 6.5, and LANDesk
Strong Understanding of TCP/IP connectivity, Novell 5.0 and Zenworks 4(NAL), Citrix environment, Microsoft SQL Servers and Client, Blackberry/Treo Support
Troubleshoot network performance issues, server issues, and connectivity issues, Schedule and resolve virus protection and patch management issues, technical knowledge of VERITAS Netbackup 5.x with Virtual Tape Library solutions, NAS, and SAN Systems. Set-up and disassemble servers.
PACERSTACK TRAIN, Oakbrook, IL
9/01 12/03
Desktop and Administrative Support (Contract)
Coordinated and provided an interface for users and project changes
Phone support for IBM inscription VPN modems for over 200 users
Responsible for upfront involvement regarding deliverables and customer support of equipment (PC, Blackberry/Treo Support and Phone service)
Processes strong Microsoft Office skills in a business environment
Did installations and configurations in Windows 95/98/NT/2000 desktop/server systems
Technical knowledge of DNS, Active Directory, IIS, and MSA100
Provided user support in Novell Netware and Windows environment, including adds/changes/and supporting desktop issues. Support applications, printers, storage and networking infrastructure (wired and wireless).
Provided Cisco router and switches support and administration
Microsoft SQL Servers and Client, SMS 2003 Operating System Deployment, Customizes and manages the settings for individual deployments, including notifications, distribution settings, and network settings, Deploys OS images using the highly customizable task-based SMS 2003 infrastructure
Experience with VoIP, TDM phones and voice mail support systems.
Troubleshoot network performance issues, server issues, and connectivity issues, Schedule and resolve virus protection and patch management issues, technical knowledge of VERITAS Netbackup 5.x with Virtual Tape Library solutions, NAS, and SAN Systems. Set-up and disassemble servers.
Fiserv, Arlington Heights, IL
3/00 6/01
Network and Desktop Analyst
Install and configure Motorola (6520, 6560, 6400, 310, and 100) and Cisco (2600, 3600, 4000, and 7500) routers
Provided second level support through helpdesk and user's request for connections and routing of Ethernet and Token ring ports and stations
Strong knowledge of TCP/IP (desktop and routers), Netview, SNMP, RIP1, Frame Relay, SDLC, SNA, X.25, ISDN, OSPF, EIGRP, STATIC ROUTES, T1, T3, 56k, CSU, and DSU.
Wiring of Cat.5 and token Ring
Cabling of 3174 and 3745 controllers
Working knowledge of HP Openview and General Sniffer
Familiar with Voice Over IP and VPN
Second level support for Personal Computers, Laptops, Gateways, and Servers (Compaq and IBM Infinity)
Working knowledge of AS400 and IBM S/390 Mainframes
LAN Environment consisted of Windows 98/NT/2000 and Novell 4.11
Responsibilities included troubleshooting and upgrading of Hardware (hard drives, modems NI card, and peripherals) and Software (Lotus Notes 5.0, Office, Adobe Acrobat 4.0, and Access)
Provided technical support for Rohm and AT&T phone systems, which included wiring, programming, and testing for Vmail for users
Provisioning of circuits with local phone companies which included analog and digital, ISDN, T1, and T3
P. C. Help/ Rush Pres, Chicago, IL
10/99 1/00
Desktop Support (Contract)
Upgraded Microsoft Outlook and Exchange, provided user support at the desktop
This also included Windows NT 4.0 installs from Windows 95
Troubleshot problems and errors resulting from upgrades
Changed NI Card and added new drives, modems, and palm pilots
Mapped users drive (read and write privileges), configured Windows NT/95 and installed network equipment
Tested new connections on LANs and Hubs for new equipment
Upgrade of Compaq servers to Novell 5.0.
Richard R. Rothman Law Office, Chicago, IL
1/00 3/00
Desktop Support (CONTRACT)
Installed new hubs (Cabletron and Cisco)
Replaced Token-Ring Network with new 10 AND 100BaseT
Replaced Personal Computers with Laptops (Docking Stations)
Loaded laptops with Windows 98(Office 97, Docs, PcAnywhere, Internet Explorer, and Corel WordPerfect)
Installed NI Card, Hard Drives, and Compact Disk. Replaced wiring with Cat. 5
Chicago Tribune, Chicago, IL
1/97 9/99
Network and Desktop Support
Implemented desktop and network infrastructure projects
Installed, repaired, upgraded, and supported Compaq, Dell, IBM, Macintosh Personal Computers and Laptops in a network environment. Wiring of LANs, T1, CSU, DSU, DAVID, AT&T, and Rohm phone systems
Provided end user support for CC: Mail, Lotus Notes 4 X, Lotus Suite, Microsoft Office 97, Exchange, Outlook, Attachmate Extra), WordPerfect, Excel, and Works, PowerPoint, Windows 95/NT 4.0, Citrix, Adobe PhotoShop, Acrobat Reader, Quark, ProComm, WinFax, and Novell 4.11 systems.
Strong working knowledge of Ethernet and Token Ring
Provided technical support for Cisco Routers
Basic working knowledge of TCP/IP and IPX/IP protocols
Provided first level LAN and Internet administration
Sierra Systems/Northern Trust Bank, Chicago, IL
11/94 1/97
Network and PC Support
Installed, setup, configured and repaired Dell, Compaq computers and related peripherals
Installed network interface cards, motherboards, hard drives and memory
Mapped users drives and servers using Novell 4.11 and NT 4.0 operating systems
Technical support of Ethernet, Token ring, T1, Cisco routers, Digital and Analog circuits
Technical support of ISDN and analog phone systems, this included wiring and configuration of programming
Wiring of 25 pair, Cat. 5, 4 and 2 pair
Configured and installed various modems and demarks
Worked with Dec terminals and printers
Setup and installation of Hewlett Packard printers
Strong working knowledge of Microsoft Products (Exchange, Outlook, Outlook 98, WordPerfect, Attachmate, Access, Excel, Suite, Project, Windows 95/NT 4.0 and Dos), Lotus Notes 4.5, RAS, McAfee, and Acrobat Reader
Associated Supplies, Chicago, IL
2/92 1/93
PC Support
Did P.C. support for A/P using Peachtree Software on IBM personal computers
Provided phone and fax support for remote clients
Made sure of server backups (weekly and monthly)
Provided user training on new software and hardware applications
Upgraded systems from Windows 3.1 to 95 operating systems
ABN Services, Chicago, IL
5/90 4/92
Network Support
Installed and managed LANS and WANS which included hubs, routers, switches, servers and workstations.
Provided user support for all network applications
Provided installation and support of IBM 3174 and 3745 controllers
Strong technical knowledge of Netview software
Interim Systems/Ameritech, Chicago, IL
2/88 4/90
Network Support
Installed ISDN using V.35 and CAT.5 wiring for voice and data
Configured 2, 4, and Cat 5
Installed and configured IBM 3174 Controllers for PC connections to mainframes.
Worked with AS400 operating systems, Strong working knowledge of SNA and Netview
Monitored and provided technical support of Cisco routers, T1, T3 circuits and 3745 controllers.
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Skills: |
EDWARD BRISCOE
7501 S. CHAPPELL AVE APT. 3B CHICAGO, IL. 60649 PHONE # 773 324 5317 EBRISCOE_2000@YAHOO.COM
EDUCATION:
AA, Computer Operations and Programming College of Automation, Chicago, IL, 1980
AA, Electronics, University of Illinois, Circle Campus, Chicago, IL, 1982
CERTIFICATIONS:
A+, NETWORK+, CNE, MCP, CCNP, SECURITY+
TECHNICAL SUMMARY:
Software:
Windows 95, 98, NT, 2000, 2003, XP, Novell 5.x Desktop and Administration. SMS 2.0, MS DOS, Notes 6.5, Office 2000/2003, GroupWise, Access, PC Anywhere, ProComm, McAfee, Rumba, Netview, TSO, CICS, MVS, VM, RJE, HP Openview, Cisco works, Citrix, Illustrator, PhotoShop, Acrobat Reader, Visio, RAS, WinFax, Internet Explorer, Frame Maker, LANDesk 8.5, IPX, TCP/IP, APPLETALK, SNMP, SMTP, X.25, SNA, SDLC, OSPF, EIGRP, HSRP, BGP, FRAME RELAY, ETHERNET, TOKENRING, RIP1, RIP2, VPN, FTP, UDP, ARP, RTP, SIP, H.323, SIP, ATM (PNNI), ISDN, (PRI AND BRI).
Hardware:
Motorola and Cisco routers with Checkpoint firewalls. CAT. 5, 2 AND 4 wire cross connects, 10 AND 100BaseT, Personal Computer, Laptops, Servers (Compaq\HP ProLiant (DL and ML server), Dell (Poweredge), IBM (X and Z series). IBM AS400, IBM 3090,Unix, Configurations of T1, T3, Analog and Digital circuits testing, CSU, DSU, FT100, Smart jacks, Navtel, Firebird 6000, General Sniffer, Analyzers, Cable Scanner, ACU, IBM 3745 AND 3174 controllers, Implementation of desktop and network infrastructure projects.
Employment History:
ALLSTATE INSURANCE, BUFFALO GROVE, IL
08/07 02/07
Technical Support Specialist (CONTRACT)
Phone and client side support for over 2000 users: Microsoft Office (2000/2003/2007), Advanced PC Desktop/Workstation XP/2000/2003, Oracle, Tibco, Sql Server 2005, Business Objects (Crystal Reports), Adobe Creative Suite 3, SMS 2005, Attachmate, TSO, Microsoft Access, Visual Source Safe, and Visual Studio 2003 / 2005
Technical support for various cellular/wireless systems and Blackberry Handheld devices, Image deployments for Dell, IBM and HP (laptops and desktops).
Diagnosing, troubleshooting, repairing and debugging routine hardware, software, or networking equipment problems. Experienced with Cisco Pix, CheckPoint and Netscreen firewall policy.
Knowledge of Macintosh OS 9, OS X, and fixing Apple hardware
Networking concepts: TCPIP, DNS, WINS & DHCP, SMS: Application and Patch Deployments
VPN Client Administration & Installation, Active Directory Administration Users, Groups and Computers, Symantec Anti-Virus Corporate Edition(Managed Environment)
DECISION ONE, LOMBARD, IL
02/04 09/07
Deployment Technician (CONTRACT)
Phone support for over 1000 users for Microsoft office, IE6, Windows XP and 2000
Installed Windows XP operation system on desktop and laptop computers, Knowledge of Macintosh OS 9, OS X, and fixing Apple hardware
Upgraded servers from Windows NT to 2003, Supported applications, printers, storage and networking infrastructure (wired and wireless).
Phone support for Cisco inscription VPN modems for over 250 users
Responsible for the configuration of Storage Works MSA100, Cluster Servers, Active Directory, and DNS
Supported VoIP, TDM phones and voice mail systems
Experienced with Cisco 1700, 1800 and 7200 routers, Cisco 2900 and 3500 switches, PIX firewalls and 7900 IP Phones
Provided support to Branch Managers and users. Good understanding of network communication equipment such as firewalls, routers, switches, and hubs
SMS 2003 Operating System Deployment, Customizes and manages the settings for individual deployments, including notifications, distribution settings, and network settings, Deploys OS images using the highly customizable task-based SMS 2003 infrastructure
Proficient with Ghost imaging software, Windows Remote Desktop and Terminal server, Working knowledge of Office 2003/2000, including Outlook and Exchange, Lotus Notes 6.5, and LANDesk
Strong Understanding of TCP/IP connectivity, Novell 5.0 and Zenworks 4(NAL), Citrix environment, Microsoft SQL Servers and Client, Blackberry/Treo Support
Troubleshoot network performance issues, server issues, and connectivity issues, Schedule and resolve virus protection and patch management issues, technical knowledge of VERITAS Netbackup 5.x with Virtual Tape Library solutions, NAS, and SAN Systems. Set-up and disassemble servers.
PACERSTACK TRAIN, Oakbrook, IL
9/01 12/03
Desktop and Administrative Support (Contract)
Coordinated and provided an interface for users and project changes
Phone support for IBM inscription VPN modems for over 200 users
Responsible for upfront involvement regarding deliverables and customer support of equipment (PC, Blackberry/Treo Support and Phone service)
Processes strong Microsoft Office skills in a business environment
Did installations and configurations in Windows 95/98/NT/2000 desktop/server systems
Technical knowledge of DNS, Active Directory, IIS, and MSA100
Provided user support in Novell Netware and Windows environment, including adds/changes/and supporting desktop issues. Support applications, printers, storage and networking infrastructure (wired and wireless).
Provided Cisco router and switches support and administration
Microsoft SQL Servers and Client, SMS 2003 Operating System Deployment, Customizes and manages the settings for individual deployments, including notifications, distribution settings, and network settings, Deploys OS images using the highly customizable task-based SMS 2003 infrastructure
Experience with VoIP, TDM phones and voice mail support systems.
Troubleshoot network performance issues, server issues, and connectivity issues, Schedule and resolve virus protection and patch management issues, technical knowledge of VERITAS Netbackup 5.x with Virtual Tape Library solutions, NAS, and SAN Systems. Set-up and disassemble servers.
Fiserv, Arlington Heights, IL
3/00 6/01
Network and Desktop Analyst
Install and configure Motorola (6520, 6560, 6400, 310, and 100) and Cisco (2600, 3600, 4000, and 7500) routers
Provided second level support through helpdesk and user's request for connections and routing of Ethernet and Token ring ports and stations
Strong knowledge of TCP/IP (desktop and routers), Netview, SNMP, RIP1, Frame Relay, SDLC, SNA, X.25, ISDN, OSPF, EIGRP, STATIC ROUTES, T1, T3, 56k, CSU, and DSU.
Wiring of Cat.5 and token Ring
Cabling of 3174 and 3745 controllers
Working knowledge of HP Openview and General Sniffer
Familiar with Voice Over IP and VPN
Second level support for Personal Computers, Laptops, Gateways, and Servers (Compaq and IBM Infinity)
Working knowledge of AS400 and IBM S/390 Mainframes
LAN Environment consisted of Windows 98/NT/2000 and Novell 4.11
Responsibilities included troubleshooting and upgrading of Hardware (hard drives, modems NI card, and peripherals) and Software (Lotus Notes 5.0, Office, Adobe Acrobat 4.0, and Access)
Provided technical support for Rohm and AT&T phone systems, which included wiring, programming, and testing for Vmail for users
Provisioning of circuits with local phone companies which included analog and digital, ISDN, T1, and T3
P. C. Help/ Rush Pres, Chicago, IL
10/99 1/00
Desktop Support (Contract)
Upgraded Microsoft Outlook and Exchange, provided user support at the desktop
This also included Windows NT 4.0 installs from Windows 95
Troubleshot problems and errors resulting from upgrades
Changed NI Card and added new drives, modems, and palm pilots
Mapped users drive (read and write privileges), configured Windows NT/95 and installed network equipment
Tested new connections on LANs and Hubs for new equipment
Upgrade of Compaq servers to Novell 5.0.
Richard R. Rothman Law Office, Chicago, IL
1/00 3/00
Desktop Support (CONTRACT)
Installed new hubs (Cabletron and Cisco)
Replaced Token-Ring Network with new 10 AND 100BaseT
Replaced Personal Computers with Laptops (Docking Stations)
Loaded laptops with Windows 98(Office 97, Docs, PcAnywhere, Internet Explorer, and Corel WordPerfect)
Installed NI Card, Hard Drives, and Compact Disk. Replaced wiring with Cat. 5
Chicago Tribune, Chicago, IL
1/97 9/99
Network and Desktop Support
Implemented desktop and network infrastructure projects
Installed, repaired, upgraded, and supported Compaq, Dell, IBM, Macintosh Personal Computers and Laptops in a network environment. Wiring of LANs, T1, CSU, DSU, DAVID, AT&T, and Rohm phone systems
Provided end user support for CC: Mail, Lotus Notes 4 X, Lotus Suite, Microsoft Office 97, Exchange, Outlook, Attachmate Extra), WordPerfect, Excel, and Works, PowerPoint, Windows 95/NT 4.0, Citrix, Adobe PhotoShop, Acrobat Reader, Quark, ProComm, WinFax, and Novell 4.11 systems.
Strong working knowledge of Ethernet and Token Ring
Provided technical support for Cisco Routers
Basic working knowledge of TCP/IP and IPX/IP protocols
Provided first level LAN and Internet administration
Sierra Systems/Northern Trust Bank, Chicago, IL
11/94 1/97
Network and PC Support
Installed, setup, configured and repaired Dell, Compaq computers and related peripherals
Installed network interface cards, motherboards, hard drives and memory
Mapped users drives and servers using Novell 4.11 and NT 4.0 operating systems
Technical support of Ethernet, Token ring, T1, Cisco routers, Digital and Analog circuits
Technical support of ISDN and analog phone systems, this included wiring and configuration of programming
Wiring of 25 pair, Cat. 5, 4 and 2 pair
Configured and installed various modems and demarks
Worked with Dec terminals and printers
Setup and installation of Hewlett Packard printers
Strong working knowledge of Microsoft Products (Exchange, Outlook, Outlook 98, WordPerfect, Attachmate, Access, Excel, Suite, Project, Windows 95/NT 4.0 and Dos), Lotus Notes 4.5, RAS, McAfee, and Acrobat Reader
Associated Supplies, Chicago, IL
2/92 1/93
PC Support
Did P.C. support for A/P using Peachtree Software on IBM personal computers
Provided phone and fax support for remote clients
Made sure of server backups (weekly and monthly)
Provided user training on new software and hardware applications
Upgraded systems from Windows 3.1 to 95 operating systems
ABN Services, Chicago, IL
5/90 4/92
Network Support
Installed and managed LANS and WANS which included hubs, routers, switches, servers and workstations.
Provided user support for all network applications
Provided installation and support of IBM 3174 and 3745 controllers
Strong technical knowledge of Netview software
Interim Systems/Ameritech, Chicago, IL
2/88 4/90
Network Support
Installed ISDN using V.35 and CAT.5 wiring for voice and data
Configured 2, 4, and Cat 5
Installed and configured IBM 3174 Controllers for PC connections to mainframes.
Worked with AS400 operating systems, Strong working knowledge of SNA and Netview
Monitored and provided technical support of Cisco routers, T1, T3 circuits and 3745 controllers.
|
Education: |
EDWARD BRISCOE
7501 S. CHAPPELL AVE APT. 3B CHICAGO, IL. 60649 PHONE # 773 324 5317 EBRISCOE_2000@YAHOO.COM
EDUCATION:
AA, Computer Operations and Programming College of Automation, Chicago, IL, 1980
AA, Electronics, University of Illinois, Circle Campus, Chicago, IL, 1982
CERTIFICATIONS:
A+, NETWORK+, CNE, MCP, CCNP, SECURITY+
TECHNICAL SUMMARY:
Software:
Windows 95, 98, NT, 2000, 2003, XP, Novell 5.x Desktop and Administration. SMS 2.0, MS DOS, Notes 6.5, Office 2000/2003, GroupWise, Access, PC Anywhere, ProComm, McAfee, Rumba, Netview, TSO, CICS, MVS, VM, RJE, HP Openview, Cisco works, Citrix, Illustrator, PhotoShop, Acrobat Reader, Visio, RAS, WinFax, Internet Explorer, Frame Maker, LANDesk 8.5, IPX, TCP/IP, APPLETALK, SNMP, SMTP, X.25, SNA, SDLC, OSPF, EIGRP, HSRP, BGP, FRAME RELAY, ETHERNET, TOKENRING, RIP1, RIP2, VPN, FTP, UDP, ARP, RTP, SIP, H.323, SIP, ATM (PNNI), ISDN, (PRI AND BRI).
Hardware:
Motorola and Cisco routers with Checkpoint firewalls. CAT. 5, 2 AND 4 wire cross connects, 10 AND 100BaseT, Personal Computer, Laptops, Servers (Compaq\HP ProLiant (DL and ML server), Dell (Poweredge), IBM (X and Z series). IBM AS400, IBM 3090,Unix, Configurations of T1, T3, Analog and Digital circuits testing, CSU, DSU, FT100, Smart jacks, Navtel, Firebird 6000, General Sniffer, Analyzers, Cable Scanner, ACU, IBM 3745 AND 3174 controllers, Implementation of desktop and network infrastructure projects.
Employment History:
ALLSTATE INSURANCE, BUFFALO GROVE, IL
08/07 12/07
Technical Support Specialist (CONTRACT)
Phone and client side support for over 2000 users: Microsoft Office (2000/2003/2007), Advanced PC Desktop/Workstation XP/2000/2003, Oracle, Tibco, Sql Server 2005, Business Objects (Crystal Reports), Adobe Creative Suite 3, SMS 2005, Attachmate, TSO, Microsoft Access, Visual Source Safe, and Visual Studio 2003 / 2005
Technical support for various cellular/wireless systems and Blackberry Handheld devices, Image deployments for Dell, IBM and HP (laptops and desktops).
Diagnosing, troubleshooting, repairing and debugging routine hardware, software, or networking equipment problems. Experienced with Cisco Pix, CheckPoint and Netscreen firewall policy.
Knowledge of Macintosh OS 9, OS X, and fixing Apple hardware
Networking concepts: TCPIP, DNS, WINS & DHCP, SMS: Application and Patch Deployments
VPN Client Administration & Installation, Active Directory Administration Users, Groups and Computers, Symantec Anti-Virus Corporate Edition(Managed Environment)
DECISION ONE, LOMBARD, IL
02/04 09/07
Deployment Technician (CONTRACT)
Phone support for over 1000 users for Microsoft office, IE6, Windows XP and 2000
Installed Windows XP operation system on desktop and laptop computers, Knowledge of Macintosh OS 9, OS X, and fixing Apple hardware
Upgraded servers from Windows NT to 2003, Supported applications, printers, storage and networking infrastructure (wired and wireless).
Phone support for Cisco inscription VPN modems for over 250 users
Responsible for the configuration of Storage Works MSA100, Cluster Servers, Active Directory, and DNS
Supported VoIP, TDM phones and voice mail systems
Experienced with Cisco 1700, 1800 and 7200 routers, Cisco 2900 and 3500 switches, PIX firewalls and 7900 IP Phones
Provided support to Branch Managers and users. Good understanding of network communication equipment such as firewalls, routers, switches, and hubs
SMS 2003 Operating System Deployment, Customizes and manages the settings for individual deployments, including notifications, distribution settings, and network settings, Deploys OS images using the highly customizable task-based SMS 2003 infrastructure
Proficient with Ghost imaging software, Windows Remote Desktop and Terminal server, Working knowledge of Office 2003/2000, including Outlook and Exchange, Lotus Notes 6.5, and LANDesk
Strong Understanding of TCP/IP connectivity, Novell 5.0 and Zenworks 4(NAL), Citrix environment, Microsoft SQL Servers and Client, Blackberry/Treo Support
Troubleshoot network performance issues, server issues, and connectivity issues, Schedule and resolve virus protection and patch management issues, technical knowledge of VERITAS Netbackup 5.x with Virtual Tape Library solutions, NAS, and SAN Systems. Set-up and disassemble servers.
PACERSTACK TRAIN, Oakbrook, IL
9/01 12/03
Desktop and Administrative Support (Contract)
Coordinated and provided an interface for users and project changes
Phone support for IBM inscription VPN modems for over 200 users
Responsible for upfront involvement regarding deliverables and customer support of equipment (PC, Blackberry/Treo Support and Phone service)
Processes strong Microsoft Office skills in a business environment
Did installations and configurations in Windows 95/98/NT/2000 desktop/server systems
Technical knowledge of DNS, Active Directory, IIS, and MSA100
Provided user support in Novell Netware and Windows environment, including adds/changes/and supporting desktop issues. Support applications, printers, storage and networking infrastructure (wired and wireless).
Provided Cisco router and switches support and administration
Microsoft SQL Servers and Client, SMS 2003 Operating System Deployment, Customizes and manages the settings for individual deployments, including notifications, distribution settings, and network settings, Deploys OS images using the highly customizable task-based SMS 2003 infrastructure
Experience with VoIP, TDM phones and voice mail support systems.
Troubleshoot network performance issues, server issues, and connectivity issues, Schedule and resolve virus protection and patch management issues, technical knowledge of VERITAS Netbackup 5.x with Virtual Tape Library solutions, NAS, and SAN Systems. Set-up and disassemble servers.
Fiserv, Arlington Heights, IL
3/00 6/01
Network and Desktop Analyst
Install and configure Motorola (6520, 6560, 6400, 310, and 100) and Cisco (2600, 3600, 4000, and 7500) routers
Provided second level support through helpdesk and user's request for connections and routing of Ethernet and Token ring ports and stations
Strong knowledge of TCP/IP (desktop and routers), Netview, SNMP, RIP1, Frame Relay, SDLC, SNA, X.25, ISDN, OSPF, EIGRP, STATIC ROUTES, T1, T3, 56k, CSU, and DSU.
Wiring of Cat.5 and token Ring
Cabling of 3174 and 3745 controllers
Working knowledge of HP Openview and General Sniffer
Familiar with Voice Over IP and VPN
Second level support for Personal Computers, Laptops, Gateways, and Servers (Compaq and IBM Infinity)
Working knowledge of AS400 and IBM S/390 Mainframes
LAN Environment consisted of Windows 98/NT/2000 and Novell 4.11
Responsibilities included troubleshooting and upgrading of Hardware (hard drives, modems NI card, and peripherals) and Software (Lotus Notes 5.0, Office, Adobe Acrobat 4.0, and Access)
Provided technical support for Rohm and AT&T phone systems, which included wiring, programming, and testing for Vmail for users
Provisioning of circuits with local phone companies which included analog and digital, ISDN, T1, and T3
P. C. Help/ Rush Pres, Chicago, IL
10/99 1/00
Desktop Support (Contract)
Upgraded Microsoft Outlook and Exchange, provided user support at the desktop
This also included Windows NT 4.0 installs from Windows 95
Troubleshot problems and errors resulting from upgrades
Changed NI Card and added new drives, modems, and palm pilots
Mapped users drive (read and write privileges), configured Windows NT/95 and installed network equipment
Tested new connections on LANs and Hubs for new equipment
Upgrade of Compaq servers to Novell 5.0.
Richard R. Rothman Law Office, Chicago, IL
1/00 3/00
Desktop Support (CONTRACT)
Installed new hubs (Cabletron and Cisco)
Replaced Token-Ring Network with new 10 AND 100BaseT
Replaced Personal Computers with Laptops (Docking Stations)
Loaded laptops with Windows 98(Office 97, Docs, PcAnywhere, Internet Explorer, and Corel WordPerfect)
Installed NI Card, Hard Drives, and Compact Disk. Replaced wiring with Cat. 5
Chicago Tribune, Chicago, IL
1/97 9/99
Network and Desktop Support
Implemented desktop and network infrastructure projects
Installed, repaired, upgraded, and supported Compaq, Dell, IBM, Macintosh Personal Computers and Laptops in a network environment. Wiring of LANs, T1, CSU, DSU, DAVID, AT&T, and Rohm phone systems
Provided end user support for CC: Mail, Lotus Notes 4 X, Lotus Suite, Microsoft Office 97, Exchange, Outlook, Attachmate Extra), WordPerfect, Excel, and Works, PowerPoint, Windows 95/NT 4.0, Citrix, Adobe PhotoShop, Acrobat Reader, Quark, ProComm, WinFax, and Novell 4.11 systems.
Strong working knowledge of Ethernet and Token Ring
Provided technical support for Cisco Routers
Basic working knowledge of TCP/IP and IPX/IP protocols
Provided first level LAN and Internet administration
Sierra Systems/Northern Trust Bank, Chicago, IL
11/94 1/97
Network and PC Support
Installed, setup, configured and repaired Dell, Compaq computers and related peripherals
Installed network interface cards, motherboards, hard drives and memory
Mapped users drives and servers using Novell 4.11 and NT 4.0 operating systems
Technical support of Ethernet, Token ring, T1, Cisco routers, Digital and Analog circuits
Technical support of ISDN and analog phone systems, this included wiring and configuration of programming
Wiring of 25 pair, Cat. 5, 4 and 2 pair
Configured and installed various modems and demarks
Worked with Dec terminals and printers
Setup and installation of Hewlett Packard printers
Strong working knowledge of Microsoft Products (Exchange, Outlook, Outlook 98, WordPerfect, Attachmate, Access, Excel, Suite, Project, Windows 95/NT 4.0 and Dos), Lotus Notes 4.5, RAS, McAfee, and Acrobat Reader
Associated Supplies, Chicago, IL
2/92 1/93
PC Support
Did P.C. support for A/P using Peachtree Software on IBM personal computers
Provided phone and fax support for remote clients
Made sure of server backups (weekly and monthly)
Provided user training on new software and hardware applications
Upgraded systems from Windows 3.1 to 95 operating systems
ABN Services, Chicago, IL
5/90 4/92
Network Support
Installed and managed LANS and WANS which included hubs, routers, switches, servers and workstations.
Provided user support for all network applications
Provided installation and support of IBM 3174 and 3745 controllers
Strong technical knowledge of Netview software
Interim Systems/Ameritech, Chicago, IL
2/88 4/90
Network Support
Installed ISDN using V.35 and CAT.5 wiring for voice and data
Configured 2, 4, and Cat 5
Installed and configured IBM 3174 Controllers for PC connections to mainframes.
Worked with AS400 operating systems, Strong working knowledge of SNA and Netview
Monitored and provided technical support of Cisco routers, T1, T3 circuits and 3745 controllers.
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Endorsements
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EDWARD has received 1 endorsement.
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EDWARD has endorsed 0 Members.
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1.001 |
Exchange Engineer |
US-Missouri-St. Louis |
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Details
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Public Messages
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06.06.11 |
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