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Title: |
IT Analyst Field Support
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Location: |
US-New York-New York City
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Work History: |
Experience:
05/04-Present Zenith Optimedia Services / Saatchi & Saatchi / MediaVest New York, NY
Resources USA IT Analyst
Providing floor support this includes:
Supporting Windows XP and 2000
Providing troubleshooting and fixes for software related issues which includes Lotus Notes R7, Microsoft Word and Excel
Configuring and supporting PDA devices such as Palm Pilots and Blackberry devices
Creation, maintenance, and inventory of Blackberry devices and user accounts
Performing software installations
Windows XP Workstation Imaging and Lotus Notes R7 rollout
Assisting long distance users with remote access using VPN accounts
Providing friendly answers to incoming telephone calls to the helpdesk
Create records of all steps necessary to achieve resolution of the problem including a summary of precise problem and resolution statements as well as resolution code, problem category in Heat
Supporting Linksys wireless routers for home office use
Resetting network passwords and clearing locked out user accounts in Active Directory
Setting up and running Audio/Visual equipment for firm presentations, meetings and training classes
Investigating work-related technologies during downtime
Providing training and orientation for new hires
09/01-Present Cravath, Swaine & Moore LLP New York, NY
Desktop Support
Duties: Providing floor support and phone support, this includes:
Supporting Windows XP and 2000
Providing troubleshooting and fixes for software related issues which includes Lotus Notes R6, Microsoft Word, iManage and DeltaView
Configuring and supporting PDA devices such as Palm Pilots and Blackberry devices
Creation, maintenance, and inventory of Blackberry devices and user accounts
Performing software installations
Windows XP Workstation Imaging and Lotus Notes R7 rollout
Assisting long distance users with remote access using Global dialer and VPN accounts
Providing friendly answers to incoming telephone calls to the helpdesk
Create records of all steps necessary to achieve resolution of the problem including a summary of precise problem and resolution statements as well as resolution code, problem category in Heat
Supporting Linksys wired and wireless routers for home office use
Resetting network passwords and clearing locked out user accounts in Active Directory
Setting up and running Audio/Visual equipment for firm presentations, meetings and training classes
Investigating work-related technologies during downtime
10/0006/01 Business Week New York, NY
Desktop Support/Helpdesk Analyst
Duties: Providing excellent phone and floor support, this includes:
Provided friendly answers to incoming telephone calls to the helpdesk
Provided troubleshooting and fixes for software and hardware related issues including faulty hard drives, cd-roms and mother boards
Create timely, detailed, and accurate records of all steps necessary to achieve resolution of the problem including a summary of precise problem and resolution statements as well as resolution code, problem category, etc.
Assist long distance users with various computer issues via Timbuktu and VNC. (Virtual Network Connection)
Upgrading hardware and software, maintaining of computers for users
Support Windows 95-98 under Novell Netware 5.0
Resetting network passwords and clearing locked out user accounts in Netware
Performed Installations of PDA devices and the setting up of Palm desktop
Setting up IBM and Toshiba laptops for remote access for traveling users
Performed installations of Windows 2000 Professional
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Skills: |
Dos, Windows 95-Windows Vista, Microsoft Office 97-2003 including Outlook, JFS Optical Notebook 4-6.0, Concordance, Summation, PC Docs, Lotus Notes R6.5, Basic Unix, Nortons Ghost, Maxtor Maxblast, Adobe Acrobat, Remedy, Netscape Navigator, Internet Explorer, VPN, VNC, PC-Anywhere, MCI Concert Auto Dialer, Global Dialer, RSA Heat, CompareRite, iManage Desksite, DeltaView, Client term, Palm Desktop, Blackberry Desktop manager, Shiva, Novell NetWare5.0, and Timbuktu. Assembling and dissembling of towers and desktop PCs, Windows 2000-2003 Server, Good understanding of network technologies such as TCP/IP, DHCP, Active Directory, DNS and Terminal Server, DSL or Cable Modem setup with Linksys, D-link, and Netgear Routers
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Education: |
Katharine Gibbs Associates Degree
Computer Networking Operations
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Endorsements
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Patrick has received 2 endorsements.
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Patrick has endorsed 0 Members.
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Rank |
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1.696 |
IT Field Technician - Helpdesk |
US-New York |
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Details
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Public Messages
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Date |
Message |
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06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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09.24.07 |
Dear Colleague, Please let me know if you can refer viable Candidates.
Thanks!
Doreen
COMPUTER HW TECHNICIAN
My client a major NYC law firm, has a Computer Hardware Technician position available in their downtown offices. They are looking for someone that has worked in a legal environment with outstanding customer service/communication skills. Customer service skills, presentation and personality are also extremely important for this position.
HOURS: Mon. - Fri. from 12:00 PM - 8:00 PM.
SALARY: up to mid 50's (O/T eligible) depending on previous experience.
JOB DESCRIPTION:
Hands on involvement with all aspects of desktop support, including: project planning, testing, QC , documentation, end user support, setup, troubleshooting and maintenance.
JOB REQUIREMENTS:
Strong working knowledge of PC hardware and desktop software required. Experience with WIN2000, XP, Vista, Apple OSX, Lotus Notes, Microsoft Office Suite, iManage, Spyware and Adware removal, BlackBerry Desktop Manager and handheld devices. Unix HP-UX Back-ups (tar, Cpio, Omnibak II) and basic Unix system knowledge also a plus. Knowledge of wireless network setups, TCP\IP and other networking protocols and an ability to troubleshoot Internet and VPN connectivity issues essential. Candidate will spend considerable time on home user setups (with on-site visits for telecommuters) including configuration of networks via wired, wireless and power line bridges and support of remote access applications and maintenance of work-related applications on personal machines. Applicant should have a professional demeanor and be comfortable working in a demanding corporate law firm. Excellent written and verbal communication skills and team orientation a must. College degree preferred and 4+ years of relevant work experience required.
If interested, please forward resume with salary history to: dgallagher@jmgtech.net.
Thank you,
Doreen Gallagher
Sr. Recruiter
dgallagher@jmgtech.net
212-804-5755
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