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Title: |
IT Field Technician - Helpdesk
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Location: |
US-New York
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Work History: |
EXPERIENCE:
03/2002-present
Secret Hymns Inc
Network Administrator/ Junior Level ll
Built small area network (LAN) utilizing Dell servers that supported the companys employees.
Implemented Windows 2000 Professional, Windows XP, Microsoft office 2003 software rollouts.
Recommended and performed hardware/software upgrades for the office.
Provided network and PC troubleshooting, responded to hardware and software user requests and provided corporate connectivity solutions.
Troubleshoot hardware and software problems with LAN/WAN infrastructure.
01/2001-02/2002
TIAA-CREF- TEACHERS INSURANCE AND ANNUITY ASSOCIATION/ COLLEGE RETIREMENT EQUITIES FUND
Associate Network Engineer/ Junior Level ll.
Network Administrator for NT 4/2000 environment
Provide level II support for all systems related issues.
Troubleshoot hardware and software problems with LAN/WAN infrastructure.
Support Disaster and Operational Recovery procedures.
Participate in evaluation of hardware and software supporting LAN/WAN services.
Perform testing and develop documentation of existing and emerging technologies.
Implement new technologies, policies, and procedures to improve efficiency in LAN/WAN services.
Present information to unit management and colleagues on problem resolution activities and suggestions for improvement.
Assisted in the maintenance of client server environment.
Provided network and PC troubleshooting, responded to help desk calls, responded to hardware and software user requests and provided corporate connectivity solutions.
03/1999-12/2000
SPRINT PCS INC.
Pc/lan support technician
Responsible for level II support of account executives Windows 95/98/NT, networked and standalone PCs for Sprint Pcs office.
Provided IT consulting to sprint representatives, recommended optimal configurations for maximum productivity in their business.
Recommended and performed hardware/software upgrades for Sprint Corporate.
Maintained relationships with third party vendors on behalf of Sprints corporate account.
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Skills: |
COMPUTER SKILLS:
Operating Systems:
Software:
MAC OS X, Windows XP Professional, Windows 2k Advanced Server, Windows 2003 server Enterprise edition, Windows 2003 server Datacenter Edition, Windows 2k Professional, Windows NT Server 4.0, Windows NT Workstation 4.0, Active Directory, Novell NetWare 6.5, Windows 98, Final Cut Pro 5.1, Pro-Tools LE, Avid media composer 2.5, Adobe illustrator, photoshop etc, Windows 95, MS DOS, IIS 6.0, SNA 4.0, Novell Zenworks, Symantec Ghost 10, Norton Antivirus 2007, IBM Pcomm, Visio, Microsoft Office 2003 Suite, MS Office Outlook 2007, MS Exchange server 2007, Internet Explorer 7, Netscape Navigator, Laplink, PC-Anywhere 12.0, VNC Desktop,
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Education: |
EDUCATION:
Katherine Gibbs Technical School New York, NY
Certificate of Completion: Occupational Studies in Computer Network Operations: 10/99-08/2000
BOROUGH OF MANHATTAN COMMUNITY COLLEGE, CUNY, NY
A.A.S DEGREE, 9/93-8/95
Area of concentration: Computer Information Systems
Major GPA: 2.7
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Endorsements
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Sekou has received 1 endorsement.
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Sekou has endorsed 9 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.989 |
Desktop/Helpdesk Support |
US-New York |
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Details
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9.255 |
IT Support - 10 yrs experience |
US-New York-New York City |
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Details
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8.750 |
PC/Windows Support |
US-New York-New York City |
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Details
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7.678 |
Computer Technician/Trainer |
US-New York-New York City |
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Details
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4.673 |
Data Center Technician |
US-California-Silicon Valley/Peninsula |
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Details
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2.938 |
Help Desk Level 1 Support |
US-Delaware |
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Details
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2.936 |
IT Analyst Field Support |
US-New York-New York City |
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Details
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2.936 |
IT support |
US-New York |
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Details
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1.979 |
IT Manager |
US-New Jersey-Central |
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Details
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1.979 |
PHP |
US-West Virginia-Southern |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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