|
|
Title: |
Help Desk Level 1 Support
|
Location: |
US-Delaware
|
Work History: |
EXPERIENCE: FUTURTECH CONSULTING, LLC, Wilmington, Delaware
04/99 Present Systems Analyst/Programmer/Technical Writer/ Level 1 Support
Ensure new applications meet client specifications.
Review existing client applications for accuracy; provide documentation.
Discuss and review the applications with the client programming team.
Interact with client programming staff, and answer all programming questions.
During programming phase, responsible for creating all the systems documentation and data dictionaries for each client project.
Level 1 Support, Client - New Castle County Police Department (01/06 Present)
Support all users within the New Castle County Police Department and the New Castle County Libraries both during the week and on the weekends.
Provide service for approximately 143 desktop computers, 300 laptop computers, and 40 mobile devices deployed in police vehicles.
Create, troubleshoot, and maintain all software, and update all software images and database applications for the various desktop and mobile workstation configurations.
Research resources and solutions for any new technologies that may be applicable.
10/98 04/99 CURCIOS SERVICES, Wilmington, Delaware
Consultant/Owner, Client - Wilmington Police Department
Installed, implemented, and supported the new computer aided dispatch system.
Analyzed current business practices, documented business procedures, reviewed multiple hardware/software vendors, and proposed recommendations.
Participated and assisted in contract negotiations.
Designed table structure designs; responsible for data input and defining application requirements.
Developed all file layouts and mapping procedures for the data conversion from the existing system to the new dispatch system; identified existing data and created source code for the transfer.
Resolved user, vendor, and application issues.
Wrote all the system documentation, and developed a User manual for the Computer Aided Dispatch System.
01/98 10/98 WILMINGTON PUBLIC SAFETY, Wilmington, Delaware
Contractor, Client Wilmington Police Department
Established and maintained a support helpdesk within the Wilmington Police Department.
Installed problem management software, configured the application, and maintained the management reports.
Oversaw all day-to-day operations; provided troubleshooting and support.
Collaborated with third party vendors on software, hardware, and database issues.
Designed a relational database program to analyze gang related crimes that allowed detectives and police officers to store, search, and manipulate data for crime analysis.
06/97 12/97 IMPACT INFOSYSTEMS, INC., Greenville, Delaware
Contractor, Client - Children and Families First
Supported the users of a non-profit, Wilmington-based organization, with two other locations in lower Delaware.
Maintained the network operating system.
Developed an application to track the daily incidents reported to the helpdesk by users and document routine computer maintenance.
04/96 06/97 DOLLAR EXPRESS SPAINS INC., Philadelphia, Pennsylvania
Store Manager
Responsible for all facets of the day-to-day retail operations of $250MM store including ordering merchandise, receiving orders, controlling inventory, and monitoring profit and loss.
Recruited, screened, interviewed, and hired store employees.
Managed, supervised, evaluated, and directed a floor staff of 15 retail personnel.
Provided leadership and training to guide and develop members of the team.
Prepared cash deposits and performed reconciliations.
Ensured corporate procedural compliance, achieved financial targets, controlled payroll and overhead costs, and monitored inventory to control shrinkage.
|
Skills: |
Hardware
IBM PCs, Windows Servers, Mobile Devices (Palm, PDA, Treo)
Operating Systems
DOS, Windows, Linux
Software Packages
Microsoft Office Suite, Microsoft Visio
SQL Server, Crystal Reports, Frontpage, Adobe Acrobat
MS Visual Studio, OpenOffice, VMWare
Languages
Visual Basic, SQL, HTML, C, C++
|
Education: |
EDUCATION: BOARDMAN HIGH SCHOOL, Boardman, Ohio
Diploma
|
Endorsements
|
 |
Jim has received 2 endorsements.
|
Jim has endorsed 1 Member.
|
|
|
| |
Rank |
Title |
Location |
Status |
Actions |
|
|
|
7.681 |
Computer Technician/Trainer |
US-New York-New York City |
 |
Details
|
|
|
|
1.696 |
IT Field Technician - Helpdesk |
US-New York |
|
Details
|
|
|
|
|
Public Messages
|
|
| From |
Date |
Message |
 |
06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
 |
09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
|
|
