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Professional Profile of E. James -- Desktop/Helpdesk Support
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Title:
Desktop/Helpdesk Support

Location:
US-New York

Work History:
BcCo & Design
Web & Graphic Design
8.04 – Present

- Web/graphic designer and technical advisor for one of NYC’s leading comedy production companies.

Creates and manages websites for The Brooklyn Comedy Company. Optimize sites for search engine results and monitor ranking. Creates all marketing materials including posters, flyers, and press kits. Created template for newly added web design services and acting webmaster of all sites hosted with group.

Bracha Group @ Prudential Douglas Elliman (Contract) Desktop Support 4.06 – 8.06
- Set up and maintained satellite sales office for premiere real estate sales group.

Set up and installed sales office computers and network provided tier 3 technical support. Coordinated with brokers to provide sterling service during unprecedented sales week. Assisted in database creation for condo sales. Conducted condo walk through, 1 on 1 customer service. Organized office supplies purchases and stocking. Assisted in contract filing and backup contract organization.

IT Group @ Prudential Douglas Elliman (Contract)
Helpdesk Analyst/Web Services Support
1.04 – 9.04

-Created preliminary re-design of corporate intranet and assisted in updates for Elliman.com Corporate website.

Provided tier 3 helpdesk support for 900 users. Digitized HR documentation for use on intranet. Appointed to Intranet Redesign team and created 3 updated versions of intranet. Assisted web team in corporate site updates(Site receives 4 million hits a day) Provided Palm and Pocket PC support. Worked as an assistant trainer for proprietary real estate listing system(L.I.M.O). Streamlined imaging process via RIS server. Created and managed lab for application testing.

NYC Health & Hospitals Corporation
Desktop Support/Web Dev Team
1.02 – 1/04

- Appointed leader of the Web Development Team and designed a web application to track 3 million + worth of assets.

Supported 1200 Users at main site & 5 satellite sites. Provided phone and 1 on 1 desktop support. Appointed lead web developer of the North Brooklyn Health Network Development Team. Acting project leader of Corporate Intranet initiative. Developed Flash interface for Employee Lounge Kiosk. Developed, implemented, and managed a suite of web applications which included Assets Management Tracking System (AMTS 2.0.). Application used to track 3 million+ dollars worth of corporate assets. Developed and implemented a second set of web applications for satellite site covering the needs of Medical Records, Community Affairs and AIDS Outreach.

Skills:
Windows XP
Windows Svr 2003
Active Directory
SQL Svr 2000
Ghost Multicast Svr
MS Office 2003
Dreamweaver 8
Fireworks 8
Flash Pro 8
Photshop CS 2
Ideal Admin V4.62
PC Anywhere
Helpmaster Pro.
Premiere Pro 2.0
Illustrator CS 2


Education:
TRAINING & CERTIFICATIONS
4/03 Microsoft Advanced Server 2000 and Windows 2000 Training
5/02 Microsoft Windows 2000



Endorsements
E. James has received 10 endorsements.
E. James has endorsed 6 Members.
Endorsements Received All Endorsements Endorsements Given
  Rank Title Location Status Actions
9.999 Systems Administrator / Technical support US-California-Los Angeles Details
9.983 Software Developer US-Missouri-St. Louis Details
9.946 IT Analyst US-California-Los Angeles Details
9.936 Network Support Specialist US-New York-New York City Details
9.935 I.T.PMP. MAC and PC Systems Administrator / Technical support US-New York-New York City Details
9.885 Computer Tech US-New York-New York City Details
9.725 Computer Tech US-New York-New York City Details
5.892 Desktop Support Analyst Level 3 US-New York-New York City Details
1.670 IT Field Technician - Helpdesk US-New York Details
1.004 Desktop Support US-California-San Diego Details
No endorsements.



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Public Messages
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Date
Message

Brandon N May
02.24.08
[This message has been removed by ITsaNetwork because it contained inappropriate content.]

09.24.07
Dear Colleague, Please let me know if you can refer someone for this great opportunity.
Thanks!
Doreen

Jr. Web Developer / Analyst
Salary $60-65k


Key Responsibilities:

§ Develop and maintain web-based applications using a variety of standard web programming tools.
§ Perform conversion of existing legacy applications to meet updated programming standards.
§ Interface with user representatives in order to ascertain requirements for modifications to existing systems as well as new development.
§ Contribute to, and adhere to programming standards as established by the Manager of Application Development.

Qualifications:
§ Candidate must possess a bachelor’s (four-year) degree from an accredited college or university, preferably in the area or Computer Science or Information Systems.
§ Candidate must have significant experience with some or all of the following tools: ASP/ASP. NET , C++, C#, HTML, Crystal Reports and SQL.
§ Candidate must possess at least three years of web development experience.
§ Candidate must possess excellent organization, communication and change management skills.
§ Candidate must have excellent business & requirements analysis skills as well as strong implementation and configuration skills working with global multi-office IT teams.
§ Candidate must possess demonstrated problem-solving skills.


If interested, please forward resume in WORD format to: dgallagher@jmgtech.net

Thank you,
Doreen Gallagher
Sr. Recruiter
212-804-5755


Account
Deleted
05.07.07
[This message has been deleted by ITsaNetwork.com]

03.30.07
Congrats on being #1 on the site!

03.19.07
Hi..I am not really sure how this website works or what to even ask. I am currently looking for a helpdesk position? Any leads would be great! Thanks!
 
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