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Title: |
Desktop Support
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Location: |
US-Georgia-Atlanta
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Work History: |
Apex Systems Inc. (Center for Disease Control and Prevention)
Desktop Support Specialist
Responsible for imaging desktops and laptops and day to day support
Day to day support of users consisted of 75% desktop support and 25% server support. .
Backup and restoration of data to and from servers and desktops..
Assisted in the build of Windows 2003 servers.
Installed software to workstations and laptops using Active Directory
Created and maintained user accounts and passwords.
Created print ques and printer maintenance.
Responsible for security compliance of encryption software and Symantec software
Special projects team lead.
Scheduled customers for upgrades of software and hardware.
Responsible for remote support of traveling users and home users with secureid VPN
Daily reports and schedules
Responsible for the day to day support of BES server with in Exchange 2003
2005- 2006 Comforce Information Technology (Georgia Department of Revenue)
Desktop/Helpdesk Support Specialist
Helpdesk Technician using remote access and Perigrine ticketing systems
Intrusion Detection implementation & Monitoring.
Risk Assessments of network.
Responsible for the Hardening of desktop O/S NT4.01, Windows 2000, XP, & Office 97 & 2000.
Telecommunications Engineer responsible for maintaining and upkeep of ACD systems, voicemail
and all data needs.
Active Directory installs and pushes of software and other security patches to network.
1996-2005 Comforce Information Technology (Georgia Department of Revenue)
LAN Security Administrator
Responsible for security risk assessments of Microsoft Windows desktops and servers through
vulnerability assessments.
Responsible for security hardening of desktops O/S NT4.01, Windows 2000, & Office 97 & 2000.
Responsible for trouble shooting network problems, resolving and repairing them.
Change out hard drives, mice, keyboards, etc.
CAT 5 cabling, image installations, PC setup and installations.
Provide technical support on all hardware for 1000 + users.
Provide technical support for software, including WP 6.1, Symantec products
Lotus, Office 97, 2000, 2003, NT 4.0, OS/2, Windows 95, 98, NT, 2000, Windows XP, 2003 Server
Assist in the coordination and configuration of Cisco switches, hubs and routers.
Administer, manage and maintain all user LAN ID’s, Passwords, & Software installations to ensure
security compliance.
Responsible for making network Y2K compatible.
Installation of secure remote access systems. (RAS)
1994-1996 STAINROD & COMPANY
PC Technician
Provided Software, Hardware and Desk Top technical support.
Supported all PC’s for in-house users, which included 95 NT 4.0, OS/2 warp, printers,
Group wise and Microsoft products.
Trouble shot problem situations and urgent customer issues, providing resolution and
overall customer satisfaction.
1990-1993 BOSTON WATER AND SEWER COMMISSION
Office Coordinator
Supervised and trained seasonal staff.
Provided customer service, light typing and filing.
Sorted and delivered mail throughout the Commission.
Ordered and dispersed office supplies.
Worked closely with all levels of personnel, in several organizations,
Increasing the productivity of all departments
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Skills: |
Responsible for imaging desktops and laptops and day to day support
Day to day support of users consisted of 75% desktop support and 25% server support. .
Backup and restoration of data to and from servers and desktops..
Assisted in the build of Windows 2003 servers.
Installed software to workstations and laptops using Active Directory
Created and maintained user accounts and passwords.
Created print ques and printer maintenance.
Responsible for security compliance of encryption software and Symantec software
Special projects team lead.
Scheduled customers for upgrades of software and hardware.
Responsible for remote support of traveling users and home users with secureid VPN
Daily reports and schedules
Responsible for the day to day support of BES server with in Exchange 2003
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Education: |
Northeastern University, Associates Degree Program
Roxbury Community College, Computer Language Program
New Horizon’s Computer Learning Ctr., Certificate, Supporting MS Windows XP, 2000
Alexander Hamilton Institute, Certificate, Supporting NT Workstation 4.0
Clayton State College, CCNA Certificate Course
New Horizon’s Computer Learning Center CISSP Training Program
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Endorsements
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Douglas has received 0 endorsements.
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Douglas has endorsed 0 Members.
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Location |
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Public Messages
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Date |
Message |
DB Professionals Inc |
11.13.07 |
Hello,
Looked over your resume and would love to talk with you. I have a meeting between 9:30 and 10:00. Here is my phone number 503-219-0625
Thanks
Rae Ann Raffaelli
Recruiter
DB Professionals Inc
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