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Title: |
IT Support
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Location: |
US-Georgia-Atlanta
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Work History: |
IT Support for 8 years. 1999 to present.
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Skills: |
• Manage user accounts, and maintains computer systems and equipment. Manage disk quota, file and share level permissions to Network Resources. Utilize Terminal Service software, Windows Remote Desktop and Dame Ware utility to troubleshoot, and resolve hardware/software and network configuration issues.
• Troubleshoot internet connectivity and website issues. Proficient with multiple trouble tickets systems like Remedy and Integrated Service Desk.
• Perform onsite Installs, troubleshoot, configure and tests GOTS & COTS. Locally developed and agency provided computer software.
• Utilize peripheral devices to service a customer support base of approximately 12,000 plus computer users. Manage user account in Active Directory.
• Install and configure VPN Client, troubleshoot RAS & VPN connectivity issues.
• Utilize windows commands such as ping, ipconfig, tracert, nbtstat, net view, gpedit, and nslookup. Test Routers and Switches for connectivity to the domain.
• Familiar with Disk Quota, Distributed File System, Shadow Copying, and Software Raid.
• Adhere to all security measures consistent with approved security standards, i.e., Help desk; coordinate workflow among other personnel in the absence of a senior subordinate in the Help Desk Directorate.
• Provide feedback on recurring problems while following up outstanding calls. Create trouble tickets; diagnose system failures, troubleshoot internal software malfunctions and resolve conflicting issues.
• Install/update software and configure new software when needed. Configure Outlook accounts using Microsoft Office 2000/2003. Perform data recovery on critical data. Join computers to domain; re-map shared network drives, set up proxy configuration and manage print servers.
• Built custom computers for local companies and individual clients as specified. Loaded computers with Windows 98, XP, and Server 2000 operating systems.
• Imaged hard-drives using Norton Ghost and Drive Image Pro. Back-up and retrieved data from failing hard drives. Duties required service calls to perform residential and commercial network setups. Configured and tested cat 5 cabling for installations of network projects. Installations included cable runs through attics and walls.
• Performed computer diagnostics and resolved problems in response to customer reported incidents. Duties included Installing, configuring, troubleshooting, and maintaining customer hardware and software.
• Supported Windows Server 2000 with Norton Antiviral Corporate Edition. Replaced bad motherboards, hard drives, power supplies, sound cards, video cards, modems, memory and network cards.
• Assist customers with technical advice when purchasing computers, printers, scanners, monitors and internal computer components.
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Education: |
• AS. Degree, Network Specialist, Augusta Technical College, Augusta GA, 2000
• Certificate, Computer Technology, Control Data Institute, St. Louis, MO, 1993
• MCSE - Microsoft Certified Systems Engineer
• CCNA - Cisco Certified Network Associate
• Certificate of completion: TMS (Task Management System), Microsoft Share Point Portal, Information Assurance Training: Defense in Depth, Computer Network Defense, Cyber Protect Network Defense, Windows 2000 System Security and DOD Annual Security training.
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Endorsements
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Marvin has received 1 endorsement.
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Marvin has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
Actions |
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5.271 |
Customer Service Repersentative |
US-Tennessee |
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Details
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Public Messages
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| From |
Date |
Message |
DB Professionals Inc |
11.12.07 |
Hello,
Recieved your resume through Its a Network and your resume looks good for a position that we are trying to fill. Would like the opportunity to talk with you.
Please call me at 503-219-0625
Thanks so much for your time.
RaeAnn Raffaelli
Recruiter
DB Professionals Inc
raeann@dbpi.com |
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