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Title: |
Jr. Network/Telecommunications Admin/Sr. Desktop & Helpdesk
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Location: |
US-Arizona-Phoenix
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Work History: |
Charles Delgado
10772 West Elm Lane, Avondale, AZ 85323
623-241-4614 delgadocharles@yahoo.com
Experienced Information Technology Administrator
Experience
Desktop Management
• Implemented, researched, developed action plan, budget and man hour proposals for extensive remote imaging of corporate wide operating system upgrades that included enterprise security suite and SharePoint clients.
Call Center Achievements
• Along with maintaining consistent above average SLA metrics, achieved corporate certifications and e-Learning requirements before standard required time frames assisted in improving knowledge base, call flow diagnostics and resolution response times.
Network and Server Administration
• Assisted in researching, proposing, designing, implementing corporate wide server operating system upgrades, that included OWA, Exchange and IIS upgrades and provider collaborations, layer 3 and 4 network devices, security IronPort and VPN appliances.
System Administration
• Scripted in both vbscript and jscript remote push WSI installs for thousands of business computers cutting IT man hours in half saving thousands of dollars in cost and down time for both intended internal clients and IT staff.
Telecommunications Administration
• Assisted in researching, proposing, designing, implementing individual site telephony services and systems from PRI to MPLS with emphasis on DN forwarding to maintain original phone numbers for cliental and for business continuity.
Web Development and Management
• Successfully restored scripting, host and domain files and settings to restore customer sites and DSN remote database strings and logins.
Employment
GoDaddy Inbound Sales and Support Call Center Agent July 2009 – October 2009
IMX Companies, Incorporated Network Analyst March 2008 – February 2009
Peak Systems Incorporated CSR/ SSG Agent/U-Verse Tier 2 Support December 2006 – March 2008
Countrywide MIS - Help Desk / PC Support May 2006 – November 2006
Circuit City PC Services Lead Technician August 2005 - April 2006
The United States Navy Information Technician Second Class April 2003 - March 2005
References Available Upon Request
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Skills: |
Career Skills
• Expert at maintaining, installing and configuring remotely and locally the following desktop operating systems and peripherals for Microsoft Windows 95 to Windows 7 Ultimate, Apple Macintosh OS X 10.0 to 10.6, Fedora Desktop Edition Linux 10 and 11.
• Intermediate server operating systems abilities of local, remote maintenance, builds, imaging, configurations (Includes RAID installs and configurations) and Active Directory of Microsoft NT Server 4.0 to 2003 Enterprise Server and Microsoft Exchange 2000 to 2003.
• Advanced network skills include monitoring traffic and SNMP events; methods for resolving connectivity issues from local desktop to layer 3 and 4 network devices or service provider.
• Intermediate telecommunications support ranges from smart phone to BES support; from demarcation network data/voice cards to PBX blocks; from node to VoIP home systems to Cisco Wireless VoIP.
• Expert call center experience using various ticketing systems like Remedy or proprietary based CRM to enterprise service management applications like ITIL; from remote tools like VNC to SMS 2003 via Active Directory; from using OpManager to CentralOps.com for connectivity and network issues.
• Advanced system administration of commercial and proprietary application operations, installations and configurations both locally and remotely from Microsoft Office 97 to 2008 to Microsoft SharePoint Services web parts development; from antivirus to enterprise server centralized security suites, from financial like Cognos to OptionsXpress.com to engineering applications like AutoCAD and more.
• Intermediate website building applications and host/domain troubleshooting from iWeb to Dreamweaver MX; from content management applications to shopping cart builders; from SEO to site analytics.
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Education: |
Certifications
Microsoft Certified Professional A+ Network+ Server+ i-Net+ System Administrator Netware 5.1
Education
Bachelor of Science – Software Engineering Cisco Certified Network Associate, Microsoft Certified System Administrator
University of Phoenix – Phoenix, Arizona - June 2012 Computer Learning Center, LLC - Glendale, Arizona – February 2010
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Endorsements
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Charles has received 0 endorsements.
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Charles has endorsed 0 Members.
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