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Title: |
Windows Server/Workstation Field Tech
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Location: |
US-Arizona-Phoenix
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Work History: |
Mitek Corporation, Phoenix, AZ 10/2006 to 9/2007
Senior IT Technician,
Senior IT Technician for total support for all network equipment, servers, workstations, laptops and phone system. This is a manufacturing environment that requires 99% uptime on the information and communication infrastructure. Responsible for all equipment and supply vendor associations.
Independent Consultant 12/2005 to 9/2006
Field service, remote connectivity and phone support for customers from a wide variety of contacts through various network associations.
Kates Technology, Inc., Scottsdale, AZ 9/2005 12/2005
Field Service Technician
Field service technician for an extensive customer base in the greater Phoenix and surrounding valley locations. Duties include: Needs analysis, system and solution design, hardware and software specification, assist and work with software vendors, deployment planning and phasing, contingency planning, backup strategy, installation, expansion, upgrades, security spam filtering - antivirus, diagnostics and problem solving for all network, server, workstation, and remote connectivity.
World Communication Center, Chandler, AZ 8/2002 9/2005
Systems & Network Administrator,
Research cost effective total solution for this business. Migrated from Windows Server NT4.0 to Windows Server 2003 with Active Directory. Installations include: an Excel Meridian NAS, a backup solution using Dantz Retrospect with Exabyte Autopak VXA-2 tape library, Microsoft Exchange 2003, the migration of all business applications to SAP Business One application suite utilizing Microsoft SQL 2000 as the database, migration of the billing system to MacroLogic billing application suite utilizing a FoxPro database. Responsible for the research and purchase of all office and computer equipment. Desktops and laptops are IBM, Compaq, HP and clones using Windows 2000, XP with both Microsoft Office 2000 and 2003 suites. IBM 8275 switch and FortiGate 60 VPN/Firewall. Servers are Dell Power Edge 2850s, HP Proliant DL 140 and several others that I built. Maintain and program the local Toshiba phone system. Attend training and web seminars to keep myself up to date with the changes in technology. Member of the Association of Information Technology Professionals. TechNet Plus subscriber. Microsoft Action Pack subscriber.
First American Title, Phoenix, AZ 7/96 6/2002
Senior Systems Administrator,
Running day-to-day operations of the network. Responsibilities include support for a network of 26 Microsoft Windows 2000/ NT 4.0 servers, 14 Novell 5.1/5.0/4.11 servers, 62 Novell 3.2 servers, one Microsoft Exchange 5.5 server, one Microsoft SQL Server 6.5 and over a thousand Windows 2000/95 workstations. Provide support for Arizona, Nevada and Utah. Evaluate potential network enhancements, policy development, training, monitoring and analysis of existing hardware/software. Responsible for all network diagramming and systems documentation. Conduct major studies regarding system usage, make recommendation for improvements, determine network system requirements and equipment procurement. Responsible for physical network operations, network usage monitoring, minor configuration of routers and switches. Perform general project planning including risk assessment, alternative implementation analysis, tracking and reporting. Leverage other IT resources for integration of data networks, support services and management of third party relationships.
Paranet, Inc. 9/95 - 7/96
Senior Network Operating System Architect
Contracted to:
Motorola Corp., Queen Creek, AZ (9/95 4/96) UNIX System Administrator installing and supporting Solaris 2.5 on Sun SPARCstation 20 systems.
American Express, Phoenix, AZ (5/96 7/96) Mail Server Technical Support supporting IBM AIX UNIX and Novell servers.
American Express, Phoenix, AZ 4/95 - 9/95
Senior Systems Engineer - Contractor
Project lead in the TCP/IP SNMP NMA enterprise, implementing TCP/IP and SNMP on every network in the north campus. Performed as the NetWare 4.1 Systems Administrator and installed the new Global LAN Standards NetWare 4.1 Reference Server. Installed new Compaq Prolient servers, HP Vectra and IBM Value Point workstations. Environment is Novell 4.1, 3.12/3.11 on a Token Ring LAN.
Samaritan Health Systems, Phoenix, AZ 11/94 2/95
Implementer/ Integrator - Contractor
Upgrade client workstation software and provide transition support for users in the migration from Novell 3.12 to Novell 4.02.
Lemcom System Inc., Phoenix, AZ 1/94 - 10/94
LAN Administrator/Customer Support Specialist
Performed as the LAN Administrator, Administrator for Clientele Software Systems, liaison for Clarion database interfaces and PC hardware/software troubleshooter. Problem determination via telephone and computer linked support including trace analysis; configuration and updates for Lemcom engineered distributed network processors. Design implementation for customers IBM LAN Token Ring, NCP and VTAM definitions.
Concept Dynamics Prescott, AZ 11/91 - 1/94
Hardware/Software Marketing Consultant,
Market and support medical management software/hardware. Demonstrate software, present hardware/LAN configuration, cost and resource analysis to doctor and dentist offices.
PCS Inc. Scottsdale, AZ 2/87 - 3/91
Lead Telecommunications Analyst/Project Manager,
Performed as project manager and team leader. Provided software and hardware training for telecommunications employees at level three support. Front-line problem resolution and analysis for both internal and external customer/clients. Tandem/IBM support includes: Sysgen, NCP level diagnostic and tuning, interfacing with applications programming, computer operations, production and change control coordination. Monitored workstation repairs, adds, moves and changes. Supported PC hardware and software. Knowledgeable in all EIA wiring standards, electrical interfaces, fabrication and repair.
Phoenix Institute of Technology, Phoenix, AZ, 8/85 - 1/87
Instructor
Taught first year students, basic electronic theory and development. Instructed second year students in assembler and machine language on Motorola microprocessors.
Unisys (Burroughs Corp.) Phoenix, AZ 2/69 7/85
Field Engineer/System Engineer,
Pre-sales support for both financial and commercial marketing account branches. I received more than $50,000 of formal sales support training and was able to perfect these skills for many years. Program installation and support for all operating systems, program languages and utilities. Provided training for Unisys employees in every technical area including field service for all mini/micro computer systems and peripherals.
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Skills: |
Sr. Network Administrator with 15 years experience. Highly skilled communicator. Resourceful, efficient problem solver who is a team player. Excellent customer solution skills. Extremely organized, able to set priorities and handle diverse workloads, evaluate potential enhancements, policy development, training and analysis of existing hardware and software. Proficient in pre-sales support in both financial and commercial lines of business. Competent at network diagramming and systems documentation, conducting major studies regarding system usage, making recommendations for improvements and determine network system requirements. Adept at researching cost effective equipment procurement, performing general project planning including risk assessment, alternative implementation analysis, tracking and reporting. Extensive field service experience. Microsoft Certified System Engineer. Certified Novell Engineer.
TECHNICAL SKILLS
Certifications
Microsoft Certified System Engineer
Certified Novell Engineer
Software Skills
Microsoft Server 2003/2000/NT4.0, Microsoft Exchange Server 2003/2000/5.5, Microsoft SQL Server 2000/6.5, SNA Server, Novell Server 5/4/3, GroupWise, ZENworks, Solaris, TCP/IP, DNS, SNMP, DHCP, WINS, RAS, VPN, Netshield, Fortinet, ArcServe, Retrospect, Veritas, Symantec, NOD32, Norton & McAfee
Hardware Skills
Servers/PCs/Mini/Microcomputers
Burroughs(Unisys), Clones, Compaq, Dell, HP, IBM, Sun & Tandem
Data Center Systems
Hubs, Routers & Switches FortiGate - SonicWall - Cisco - DataNAS - Ethernet Topologies 10/100/1000(Gigabit) - Dell, IBM, HP & Compaq Servers, Rack Mount Solutions & Robotic Tape drives, Exabyte, Quantum, HP/Compaq - Procom & Excel Meridian SAN/NAS, Rocketport and Brooktrout technologies
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Education: |
University of Arizona - English
Microsoft Certified System Engineer
Certified Novell Engineer
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Endorsements
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Dennis has received 4 endorsements.
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Dennis has endorsed 7 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.880 |
Junior Systems Administrator |
US-Hawaii |
 |
Details
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7.735 |
Desktop support / Networking Technician |
US-Georgia-Atlanta |
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Details
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6.631 |
Network Administrator |
US-Arizona-Phoenix |
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Details
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4.375 |
Mac & PC IT Support Sepcialist |
US-New York-New York City |
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Details
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3.765 |
Network Admin |
US-Florida-Miami |
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Details
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3.765 |
Windows Server /Workstation Field Technician |
US-Arizona-Phoenix |
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Details
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3.764 |
Desktop support |
US-New York-New York City |
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Details
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Public Messages
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| From |
Date |
Message |
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06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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11.27.10 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
Brandon N May |
02.24.08 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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