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Title: |
Data Center Technician
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Location: |
US-California-Silicon Valley/Peninsula
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Work History: |
ERWIN VICENCIO
1018 MALOTT DR.
SAN JOSE, CA 95121
(408) 313-7532
(408) 578-4551
E-mail: vicenciosprint@earthlink.net
erwin95@hotmail.com
OBJECTIVE
To secure a position in Information Technology operations with an established organization, utilizing my computer skills, technical knowledge and experience in computer technology.
WORK EXPERIENCE
SYSTEMS ANALYST VMC Consulting Group, Santa Clara, CA Present
Assign rack elevations, power, rack space, and cable/port maps from network designs
Liaison between various engineering groups as part of the that role facilitate the allocation of resources between groups
Installation and deployment of new rack servers, routers, SAN, Cisco switches, and mini-switches
Deploy, setup and maintain enterprise grade hardware from various manufactures (HP, DELL, and more)
Overseeing engineering labs, NOC, and Data Center
Experience in cross-connects and cable management/dressing, including fiber optics cable
Install and configure of Win2003, SQL, Raid arrays and SCSI
Provide direct support for Microsoft s corporate infrastructure growth and global expansion
Work with engineers to insure that the setup and configuration of hardware and OS is transparent to the development/testing environment
Independently coordinating all day-to-day support activities for the applications including problem resolution related to deployment and the use thereof, ensuring problem tickets are resolved, related information is accurately reported to customers, and service levels are met.
TECHNICAL ENGINEER UltraDNS Corporation, Brisbane, CA 1 year
Responsible for primary assistance of Tier 1/Tier 2 Technical Support representatives with customer support/network operations
Acting as the primary point of contact and subject matter expert for customer and internal application inquiries regarding products and applications
Identifying operational efficiencies and actively contributing to product support best practices and leading service improvement initiatives
Participating in application or service related projects and independently managing/completing tasks related to product support deliveries
Performing independent and in-depth problem troubleshooting, problem resolution, and root cause analysis for application issues, script/log analysis, etc.
Actively participating in information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible
Manage internal and customer facing networks (firewalls, routers, switches etc.)
Managing process of escalation within organization in accordance with Tier 1/Tier2 Technical Support
Monitor network systems for security and policy violations and document as necessary for appropriate action
Analyzing network traffic and protocols for potential problems and increasing the performance of network under management
Resolving critical systems issues on a 24x7 basis, including notification, coordination and dispatch of individuals from various functional groups within the organization
Develop and lead implementation processes for product solutions defined by the marketing department
Lead and coordinate helpdesk activities to increase the effectiveness of the support department and to maintain the established department goals.
Provide desktop support configuring DNS, MXbacker, MS office, anti-virus, and other PC applications
NETWORK ANALYST Microsoft Corporation, Mt. View, CA 6 Years
Managing Microsoft Hotmail and WebTV network and computing environment: Win2000, WinXP and Linux.
Monitor system configuration to ensure systems integrity
Initiate actions to correct system/network problems and/or escalate problems to the appropriate person or group for fast resolution.
Installation of server, network, and power equipment
Collaborated with ISPs to resolve network issues.
First line support of Hotmail and WebTV network infrastructure and computer systems
Work closely with engineering and technical support personnel to build and expand information technology services.
Performing application releases to production environments
Investigation of technical issues that involve complex data analysis and in-depth examination of the interaction between group properties (MSN messenger, MSN Hotmail, & MSN WebTV)
Training IT personnel as needed on the operation.
Managing software development and maintenance activities.
Administration of IIS servers and SQL servers.
Support the Data Center staff with systems administration
Assist in maintaining the manufacturing applications at the current release level, resolving user problems, working with technical support, data center operations to ensure a stable, secure, and reliable computer environment
Ensure that source code changes and their associated documentation comply with existing policies and standards.
Analyze network traffic and protocols for potential problems and increasing the performance of network under management
Analyzing alternatives and recommending solutions relating to the life cycle of information systems and components.
Analyze work processes and operations to determine if business efficiency/productivity can be increased through the development or upgrading of software.
Installation of network devices and equipment set-up
Installation of server applications, WINS, DHCP, win2003 server, win2000 server, and windows XP.
Troubleshooting, installation and configuration of computer networks
TECHNICIAN Maxell Corporation, Santa Clara, CA 5 Years
Troubleshoot, diagnose and resolve PC hardware, networking, Printing, and application software issues.
Provide hardware/software troubleshooting and repair.
Installed, set-up new user accounts and group policies.
Analyzes new hardware to determine its need or application in the existing or proposed system.
Created and implemented comprehensive database application (MS Access).
Perform ongoing quality/data checks to identify, confirm and implement changes to client databases.
Perform new database/category set-up/refreshes per client utilizing processes and procedures to ensure quality delivery.
RELATED SKILLS
Windows 2000 server Windows 2003 server WinXP Pro MS Office 2003
UNIX Network setup Remedy HTML
TCP(SSL) HTTP(S) Firewalls Proxy
VPN TCP/IP DNS SQL
LAN/WAN protocols Wireless network MS Access Active Directory
Ghost Imaging MRTG Nagios VMWare
MS Exchange Routers Gateways Client Server
EDUCATION
Heald Institute of Technology, Milpitas, CA
Associate in Applied Science (AAS) Degree in Networking Technology
Heald Institute of Technology, San Jose, CA
Associate in Applied Science (AAS) Degree in Computer and Electronics Technology
U.S. Citizen
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Skills: |
Windows 2000 server Windows 2003 server WinXP Pro MS Office 2003
UNIX Network setup Remedy HTML
TCP(SSL) HTTP(S) Firewalls Proxy
VPN TCP/IP DNS SQL
LAN/WAN protocols Wireless network MS Access Active Directory
Ghost Imaging MRTG Nagios VMWare
MS Exchange Routers Gateways Client Server
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Education: |
Heald Institute of Technology, Milpitas, CA
Associate in Applied Science (AAS) Degree in Networking Technology
Heald Institute of Technology, San Jose, CA
Associate in Applied Science (AAS) Degree in Computer and Electronics Technology
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Endorsements
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Erwin has received 4 endorsements.
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Erwin has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.999 |
Systems Administrator / Technical support |
US-California-Los Angeles |
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Details
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9.983 |
Software Developer |
US-Missouri-St. Louis |
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Details
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9.177 |
IT Support - 9 yrs experience |
US-New York-New York City |
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Details
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1.670 |
IT Field Technician - Helpdesk |
US-New York |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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