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Title: |
Desktop Support
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Location: |
US-California-Los Angeles
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Work History: |
CorpInfo Services Los Angeles, California 1997-Present
Special Projects/Accounts
Aerospace Corporation Desktop Support Secialist March/06 Present
Configured, implemented, and maintained policy-based system security configurations for Mac, Windows NT/2000 systems.
Installed, configured and troubleshot computer software such as Windows 95/98/NT/2000/XP, Office 2000/XP, Exchange 5.5/2000, IE 5.x/6.0.
Troubleshot client/server network connectivity issues.
Configured, upgraded, imaged (Ghost), and installed PC and Apple desktops, notebooks, printers, and peripherals.
Installed, and troubleshot network printers, computer hardware and workstation software.
Ordered replacement parts from vendors.
Los Angeles World Airports Systems Analyst August/05-March/06
Plan, design, maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
OS Migration Team member/ISO Certified.
Supervise 3 technicians to assist Network Administrators create Network Operations Center.
Setup and install 8 IBM 3xx servers and 3 KVM Switches.
Install and configure Cisco Works to manage LAWA network.
Assist Network Administrators in configuring Cisco 2600 series routers and Cisco 3500 series Catalyst switches.
Assist Network Administrators install Cat5 cable for closet and server room wiring.
Los Angeles County - Desktop Support Specialist December/03 July/05
Installed, configured, and repaired pcs using windows 95/98/NT/2000/XP in an Enterprise LAN environment.
Installed computer components including Motherboards, CPU chips, memory Dimms, floppy/CD-Rom/CD-RW/DVD/Hard drives, and adapter cards.
Diagnosed and troubleshot hardware and software trouble calls.
Installed, configured and repaired wireless communications for wireless pcs.
Installed, configured and troubleshot computer software such as Windows 95/98/NT/2000/XP, Office 95/97/2000/2003/XP, Lotus Notes R5, IE 5.x/6.0.
Maintain checkout process for equipment
Aerospace Corporation Desktop Support Secialist August/98 December/03
Configure, implement, and maintain policy-based system security configurations for Mac, Windows NT/2000 systems.
Configured and rolled out PC hardware and printers for 2,000+ users.
Install, configure and troubleshoot computer software including Windows 95/98/NT/2000/XP, Microsoft Office 97/2000/XP, Exchange 5.5/2000, IE 5.x/6.0.
Troubleshoot client/server network connectivity issues.
Configure, upgrade, image (using Ghost/Acronis products), and installed PC and Apple desktops, notebooks, printers, and peripherals.
Installed, and troubleshot network printers, computer hardware and workstation software.
Ordered replacement parts from vendors.
Install, configure, deploy, update and troubleshoot workstation hardware, peripherals and printers.
Provide primary support to local and remote end-users as well as technical guidance relating to desktop hardware and software.
OMelveny & Myers - Computer Support Specialist February/99 April/99
Maintained, and supported branch office computer related equipment, including printers and peripherals.
Responsible for providing both hardware and software support to all end-users.
Troubleshot client/server network connectivity issues for all the Century City offices.
Backed up servers for client site on a weekly basis.
Boeing (formerly Hughes HSC) Helpdesk Analyst December/97 August/98
Setup and deployed new computer equipment to over 3,000 users.
Lead Helpdesk technician. Created software installation and configuration documentation.
Phone support for newly installed computer.
Responded to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related issues.
Provide first and second level support to more than 3,000 end-users, explaining complex technical concepts and striving for first call resolution on every incident.
Cedar Cinai Medical Center PC Support Analyst January/97 August/97
Member of the Windows NT 4.0 Migration Team.
Install and configure new computer equipment and peripherals.
Troubleshoot and resolve end-user computer hardware and software issues.
Troubleshoot and resolve network connectivity.
Resolve network cabling issues from cable closet to users pcs.
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Skills: |
Operating Systems: MS Windows 95/98/NT/2000/2003, Dos
Applications: MS Office 97/00/03, IE, Netscape Navigator, Peregrine, Lotus Notes, Norton Ghost, computer repair/networking (LAN / WAN / Wireless WiFi). RIM Blackberry handheld configuration and troubleshooting, excellent communication skills and able to perform well under pressure.
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Education: |
Los Angeles Trade Tech College 2007 to Present
-Network Security
Computer Learning Center Los Angeles, Ca. 1995 to 1996
-Computer Network Engineer Diploma
-Computerized Business Systems Diploma
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Endorsements
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Gerardo has received 2 endorsements.
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Gerardo has endorsed 1 Member.
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Rank |
Title |
Location |
Status |
Actions |
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9.999 |
Systems Administrator / Technical support |
US-California-Los Angeles |
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Details
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9.983 |
Software Developer |
US-Missouri-St. Louis |
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Details
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9.946 |
IT Analyst |
US-California-Los Angeles |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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