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Title: |
Mac & PC IT Support Sepcialist
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Location: |
US-New York-New York City
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Work History: |
PROFESSIONAL EMPLOYMENT HISTORY:
IBM - Vanity Fair Corp …Since Sep 2006
Desk Side Level 2 & 3 Tech Support
Mac OS X Standardization and Disk Images Builder.
Coordinate with all IBM Groups to resolve issues on time.
Manage IBM ticketing system to ensure timely “Service Level Agreement” resolution.
Lotus Notes, Active Directory Administration, VPN, Routers & switches troubleshooting.
Asset Tracking, Inventory and Disposal using IBM tools (Art SQ1, Tivoli).
CCTV Start-Up Company (I-WatchUSA.Com) June 2005 … Sep 2006
R & D Manager
Research & Development to a 100% plug n play end product.
Design, Build & Pre-Configure Digital Video Surveillance Systems
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Help Desk Tech Support
Website Design, Build & Maintain with Shopping-Cart integration.
AnyTime Bar & Restaurants July 2004 … July 2005
System Administrator
Windows 2000 Server & Network Administration.
POS Support (Self Developed, “Aldelo” POS Systems)
SQL Database management
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Skills: |
SUMMARY OF QUALIFICATIONS:
* 11 Years as a PC Support Specialist with equivalent experience to MCSE, A+ Certifications.
Developed with the operating systems from Win3.11 through NT servers up to Windows 2003 Servers
* 6 Years as a MAC Support Specialist, laptop & desktop support.
* 6 Years as Graphics & Multimedia Design Freelancer, enhanced support for like environments.
* Superb Troubleshooter with a well-proven history of Identifying, Isolating and Resolving Issues in a place where there was no apparent resolution.
* Excellent Researcher, R&D Manager for a Start-Up CCTV Company (IwatchUSA.com)
Successfully developed and process ideas from concept to a finish product
* Rapid Learner - Very Resourceful.
History of coming up to speed in a very short time as well as continues deep learning to excellence.
* Procedures Enhancer, with strong creative capability to analyze procedures and maximize efficiency & productivity that will benefit the company and co-workers.
* ISO 9002 Certified Technical Writer – Israeli Air Force
Established a reputation for writing clear and concise explanations for the technical and non-technical users.
DETAILED SKILLS SETS:
MAC Platforms:
OS 7-9, OS X, (Jaguar, Panther, Tiger)
Multi Environments Network Configurations
Machine specific (G4, G5, IMac, Intel, etc…) hardware troubleshooting
Boot Sequence Keys (Reset Parameters, Verbose mode, Safe Mode Boot, etc…)
Communication Protocols (AFP, SMB, AppleTalk, FTP, SSH, FireWire, etc…)
Unix Command line, Apple Scripting
Windows Integration (Open Directory to Active Directory, File Sharing, Network Drives, Print servers)
Apple Remote Desktop 3, complete remote admin
Mac Security & encryptions PC Platforms:
Windows 9x, 2000, XP, Vista
Build Images & deploy PC’s with unattended installations
Troubleshooting Networks Connectivity issues
e-mail Clients setup & troubleshoot (Lotus Notes, Outlook, Entourage, Web Clients)
VPN | Registry | Data Backups | Files & Setting transfer
Remote Support Sessions | MS Office XP, 2003
Servers:
Windows 2000 /2003 Servers Administration (Active directory, Computer & User management, Group Policies, DHCP, DNS, Remote Access Point / VPN)
Microsoft SQL 7 Server | Microsoft Exchange server.
Others:
Wireless Access Points Commercial & Residential) | Commercial Routers, Switches.
Databases: Microsoft SQL 7, Access, FileMaker, Database Maintenance, Backup, ODBC
Mac & PC Hardware:
LCD replacement, Hard drives replacement, Memory upgrades, Keyboard replacement, Airport Installation, Repair Broken DC jacks. Apple, Dell, HP, Compaq, Sony, Toshiba.
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Education: |
EDUCATION:
Sound Engineer
“HED Music Collage” (an extension of Oklahoma City University in Tel-Aviv) Graduated 2003
Aviation Machinery Engineer
The Technicians / Engineers Israeli Air Force School – Haifa Graduated 1996
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Endorsements
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Ami has received 2 endorsements.
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Ami has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.843 |
I.T.PMP. MAC and PC Systems Administrator / Technical support |
US-New York-New York City |
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Details
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8.502 |
Windows Server/Workstation Field Tech |
US-Arizona-Phoenix |
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Details
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