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Title: |
Sr. Network Administrator/Network Operations Manager
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Location: |
US-California-Orange County
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Work History: |
Techspace/techspace.com 7/2004- Present Aliso Viejo, California
Network Operations Manager
Managed a helpdesk staff of six with daily ticketing and troubleshooting routines and Time Scheduling in a 10,000 square foot state of the art Datacenter.
Successfully Administered Exchange 2003, Performed MX and A Records and PTR changes in DNS, Performed Daily maintenance to IIS and established Front Page Extensions for new customers.
Continuously performed Disaster Recovery procedures on failed mission critical Servers, hard drives and customer databases.
Installed and configured enterprise level Mail Filtering, Web Tracking and Backup Recovery Solutions Great Plains and SQL.
RPA and Associates/rpa.com 2/2004-6/2004 Santa Monica, California
Helpdesk Administrator
Assured the continuous running of all end-user system and quickly resolved any issues that arise.
Administered RightFax and troubleshoot compatibility issues with Microsoft Outlook.
IPNT/ipnt.net 8/2003-1/2004 Aliso Viejo, California
Helpdesk Technician
In change of daily ticketing, first and second level troubleshooting with customer issues and monitoring mission critical servers and services.
Resolved escalations with customers on a one on one basis and assured their satisfaction. This included DNS changes, IIS administration and POP Email Administration.
VinDuVin/vinduvin.com 3/2004-Present Aliso Viejo, California
Sr. Network Engineer
Responsible for planning and deployment of network infrastructure including DNS Servers, Spam filters, IIS Servers, Monitoring and Troubleshooting.
Interface with customers and explain the value of the network infrastructure and the benefits that their business can profit from.
Best Computer Movers. 6/2002-8/2003 Monrovia, California
Computer Network Specialist
Assisted with the move of server-rooms and complete networks for companies like IBM, UC Berkley and Christensen, Glaser, Fink, Jacobs, Weil & Shapiro, LLP, to name a few.
Managed the disassembling, moving and assembling of end-user computers for up to 50 workstations
Suite Communications 2/2002 – 5/2002 Santa Ana, California,
Owner/Network Consultant
Successfully installed, configured, and maintained wireless LANs, Windows NT/2000 machines, end-user workstations for clients in the southland.
Designed and implemented complete networks from cabling to installation to administration.
Recommended and installed a total VoIP Solutions with hosted PBX for different companies.
English Habour Entertainment 1/2000 - 7/2000 St. John’s, Antigua
Technical Support Supervisor
Managed and advised technical support staff of fifteen.
Organized staff to provide speedy, accurate customer care and increase productivity.
Resolved problem cases ensured customer satisfaction via phone and email for customers from worldwide.
Monte Carlo Management 1/1997 – 7/1999 St. John’s, Antigua
Customer Service Operation
Supported customers worldwide in the internet gaming community.
Identified and resolve their technical problems through phone and via Internet.
Provided speedy and efficient assistance.
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Skills: |
Dedicated, self-starter, and self-motivated professional IT technician with 9+ years experience in networking with advanced technical support with Windows Server 2000/2003 and XP
Demonstrated ability to build and maintain computer hardware as well as install and configure networked software packages
Solid understanding of networking computer in MS environment
Outstanding oral/written communication skills
Excellent network troubleshooting and software fault isolation skills with proven ability to identify problems, analyze alternative solutions, and determine the best course of action to achieve desired objectives
Experienced in Microsoft Windows Server2000/2003 with intimate Administrative experience in Exchange, DNS, Active Directory, IIS and WINS
Indebt Knowledge of Raid technologies with extensive experience in Adaptec, and Areca solutions with SCSI and SATA drives
Administrative experience in VERITAS backup solutions, Imail POP Solution and Symantec’s Brightmail enterprise level spam filtering solutions.
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Education: |
MBA in Information Technology to be completed (3/2008), Argosy University – Costa Mesa, CA
BS in Telecommunication Technology (3/2003), Mt. Sierra College – Monrovia, CA
GPA: 3.32/4.00; Dean’s List (five times)
Microsoft Certified Professional 70-215 (10/2002) Mt. Sierra College - Monrovia, CA
CISCO CCNA to be completed (6/2007)
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Endorsements
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Troy has received 2 endorsements.
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Troy has endorsed 1 Member.
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Rank |
Title |
Location |
Status |
Actions |
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9.999 |
Systems Administrator / Technical support |
US-California-Los Angeles |
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Details
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9.983 |
Software Developer |
US-Missouri-St. Louis |
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Details
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7.567 |
internship |
US-California-Orange County |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. I’m happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture – The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the company’s state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
• Exchange 2003\Exchange 2007
• Live Communication server (LCS)\Office Communications Server (OCS)
• Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
• Remote Messaging Technologies (OWA, RPC over HTTP)
• Anti-Spam Technologies
• Anti-Virus Technologies (messaging specific)
• Messaging DR best practices
• Storage technologies (SANs, FC Switches, HBAs)
• Microsoft Outlook 2003/2007
• Active Directory
• Windows 2003 Server
• DNS
• SMTP
• Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
• Researching and developing solutions to meet enterprise wide messaging needs.
• Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
• Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
• High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry “best practices”. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
• Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
• Maintaining and troubleshooting Live Communications server 2005.
• Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
• Maintaining and troubleshooting BlackBerry and Good Technologies servers.
• Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
• Maintaining and Configuring EMC SANs and FC Switches.
• Working with Communications group to troubleshoot Cisco Unity issues.
• Keeping documentation up to date for the messaging environment.
• Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
• Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
• Excellent problem solving, written and oral communication skills.
• Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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