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Title: |
Desktop Support Specislist
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Location: |
US-New York-Long Island
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Work History: |
WORK HISTORY
June 2005 to Present: Various Consulting Assignments
Supported PC & Macintosh computers. Set up Laptops and Desktop Machines from
Images, using Ghost and Macintosh images. Support for VPN and Remote Access,
Remotely Anywhere and Apple Remote Desktop. Windows 2000/NT/XP
Workstations and G5, G4. Magic Help Desk, Troubleshooting, installation,
configuration, and maintenance of desktops, laptops, OS, printers, peripherals, network
protocols and remote access technologies. Supported PC & Macintosh computers.
Install and setup desktops in rollouts. Set up Outlook,VPN and Office package.
Network support for Windows 2000/NT/XP Workstations and Servers, set up users
ID’s and using DNS and DHCP. Back-ups using Ghost, Veitas and Retrospect. Worked
Helpdesk using HelpDesk software, Track-it 6.5, Remedy, LandDesk. Managed user
accounts, groups, print servers and queues, directories and files. Installed Blackberry
software and set-ups.
March 2000 to June 2005: Sony Music as Macintosh & PC Analyst Specialist.
Supporting 350 users in the Creative Service, Radio & TV, DVD and Web Departments. Create client system images for rollouts. Mac and Windows clients operation and connectivity on Novell network. Server builds and administration using Ghost. Resolve fonts, images and document issues for Quark. Administer of backup via Retrospect. Used NetOctopus and Timbuktu. Resolve issues Lotus Notes up to 6.5.1, Microsoft Office, Suitcase, Explorer and Remote DeskTop.
Jan 2000 to March 2000: Dow Jones: Network and Desktop Support.
Supporting 450 users, Mac & Intel. Diagnosis and repair of all Macintosh and PC
computers. Doing installs and set-ups on a Novell network using Novell 3.5.1. Did
rollouts and backups using Ghost and worked help desk.
Oct. 1999 to Jan 2000: Grey Advertising:PC/Macintosh Specialist.
Diagnosis and repair of all Macintosh and PC computers, logic board swaps, installing of
RAM, power supplies, v-ram, high-end graphics workstations
June 1999 to Oct. 1999: Harper Collins, NY PC/Macintosh Analyst Specialist
Supporting 750 users, Macintosh and Intel on an NT Network. Diagnosis, repair of all
Macintosh and PC computers. Software and hardware install, set-ups and rollouts.
McAFee Help Desk Software.
Oct. 1998 to June 1999: Nikon Inc., PC/Macintosh Network Administrator
Supported 75 users, Macintosh and Intel on an NT Network. Administrator for 3 NT
servers and 6 Macintosh servers, running TCP/IP. Responsible for inventory and
tracking of hardware, software, administrator for E-mail server for Nikondev.com
domain
Dec.1996 to Oct.1998: School District, Technical and Systems Administrator.
Supported 10 Schools in Half Hollow Hills School District, 500 Macintosh and 250
Intel computers. Diagnosis and repair of all Macintosh and PC computers. Responsible
for inventory and tracking of hardware & software. Set up Ethernet network throughout
the school district. Macintosh and Windows NT Server set-up. Support person and
Administrator for 2 NT servers and 4 Macintosh servers. I have trained teachers on a
one-on-one basis and in a group of 10 in one classroom.
Dec 1995 to Dec. 1996: J.P. Morgan, Systems Administrator
Supported 150 users, Macintosh and Intel on a Novell network. Administrator for 5
Novell 3.12 servers and 8 Macintosh servers running TCP/IP. Responsible for inventory
and tracking of hardware, software, documentation and production schedule of rollouts.
Ensured that all software met standard configurations as well as company policies.
Trained Lotus Notes mail users on a one-on-one basis and in groups of eight.
March 1994 to Dec 1995: Grey Advertising, MTV Networks, Polygram Records
Macintosh Support/Analyst
Diagnosis and repair of all Macintosh and PC computers, logic board swaps, installing
of RAM, power supplies, v-ram, high-end graphics workstations,(Quadra’s all models,
Power PPC and PCI Macintosh computers), all Macintosh and PC printers. Support for
all desktop programs. Installed and trained users in Quickmail & MS Mail.
July 1991 to March 1994:CMP Publications, Network Consultant
Supported a number of publications that include: Windows Magazine, VarBusiness, Reseller News, International Week, Home PC, NetGuide, Communications Week, Information Week. Carried out back-ups, graphic art production and resolving font conflicts as needed. Diagnosed and repaired all Macintoshes & printers.
July 1989 to July 1991: Rugby-Darby Group, Systems Administrator
Managed network consisting of high-end graphics workstations, color printers and
scanners, as well as hiring, training and coordination of a staff of 22 artists and 10
freelancers. Responsible for inventory and tracking of all hardware, software,
documentation and production schedules
August 1986 to July 1989:Keller Publishing, Systems Manager
Conducted hands-on and lecture seminars for Apple Macintosh computers as well as
graphic programs. Handled helpdesk for over 100 users. Created database and
spreadsheets to efficiently automate administrative tasks. Did layouts for a number of
publications: BeverageWorld International, Beverage World.
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Skills: |
Experience in Hardware and Software.
Experience in Hardware and Software installing.
Expert organizing and people skills.
Excellent analytical/troubleshooting/problem solving expertise.
Mac System Administrator Certification
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Education: |
EDUCATION
Nassau Community College, Garden City NY, Associates Degree in Business
Hicksville High, Hicksville NY, High School & Regents Diploma
References
Available upon request
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Endorsements
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Bob has received 1 endorsement.
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Bob has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
Actions |
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1.004 |
Linux Support |
US-Texas-Austin |
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Details
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