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Title: |
System Administration/Network Admin
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Location: |
US-California-Orange County
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Work History: |
[08/2005-Present] Porteous Fastener Company Carson, California
System Administrator
Install, configure and Administer Microsoft Windows 2003 Server
Install, configure and troubleshoot Active Directory, DNS, DHCP, and WINS
Install, configure and administer Microsoft Exchange 2003
Provide first, second and third tier technical support and training to end users via on-site, remote and phone support
Excellent hardware, software and network troubleshooting skills.
Create standard pc images and automated software installation packages
Provide knowledge of Exchange 2003, E-mail routing and Routing Groups
Maintain and administer Citrix Metaframe server for 2 farms (16 servers)
Performed installations and security updates for Symantec Antivirus.
Advanced knowledge of Windows XP Pro installation, configuration and troubleshooting
Administer Cisco Call Manager and VOIP Phones
Support various existing applications
[04/2000-04/2005] Edison Mission Energy Irvine, California
Senior System Engineer
Lead Desktop Engineer responsible for the creation, testing and development of all corporate base images for desktop and notebook computers
Lead Desktop engineer on Windows XP Desktop migration from Win9x to over 1500 desktops
Lead Desktop engineer on project integrating new Netware client, and local GPO’s to existing XP clients
Served as member of corporate standards development team for desktop computer software and hardware, conducted reviews with desktop manager to ensure compliance to standards. Made research tools and processes to identify usage and capacity troubles as they developed and made appropriate recommendations to desktop council
Mentored and trained junior level desktop analysts on the development of MS Windows XP images
Served as the subject matter expert on Administrative MS Office installations, provided 3rd level support to regional offices and performed patch management as needed
Served as the subject matter expert on LANDesk software, providing global administration and 1st and 2nd level support on installation and configuration
Single point of contact for vendor support of Landesk Management Suite and MS Office
Represented desktop services manager in meetings as requested
Provided strong customer service for internal IT teams
Performed computer management and basic system administration activities for MS Windows XP and Lotus Notes
Analyzed new MS security patches to identify possible security risks in EME corporate environment, made recommendation to desktop manager on deployment timing and strategy
Managed complex customer issues involving third-party integrations, escalating to appropriate functional teams and management
Provided technical support to customers via phone and email for corporate software, answering technical inquiries, diagnosing reported problems or configuration issues, recommended possible solutions, followed issue through to resolution or escalated if no resolution can be found
Document all technical inquiries and customer-reported problems in the customer tracking database, including the nature of the inquiry, and the resolution recommended. Multi-task, prioritize and organize all calls and e-mails
Researched and duplicated difficult configuration, compatibility or product-defect issues and tracked results of investigations in appropriate systems. Updated the IT Procedures with solutions as appropriate
Performed special projects and duties as assigned
Provided end user training on use of EME corporate software including MS Office, Lotus Notes and remote access procedures
Served as on-call analyst providing after-hours support to EME staff
Performed on-site repairs of desktops, laptops, and peripherals
Technical writer for all documentation on our Lotus Notes deployment
Tier 3 troubleshooter for all Windows based operating systems issues
Installed, configured Windows 2003 Server
Administered user accounts in Active Directory – create/delete/permissions
[9/99-04/2000] Edison Mission Energy Irvine, California
Desktop Analyst
Responsible for assisting end users with desktop issues: Troubleshoot IP, Dial-in, ISDN, RAS problems
Responsible for ghosting images and configuring said image on IBM 600E Laptops prior to deployment
Responsible for technical support of network based products and systems
o Install, configure Windows 2000 Server
o Setup/delete user accounts
o Reset user passwords
Insure Windows desktop reliability by testing all new applications submitted by development for deployment. Documented all phases of testing and provided comprehensive cause and effects of new application on current desktop/laptop
Technical lead for Lotus Notes 5.0 and Office 2000 rollout
Instrumental in the implementation and maintenance of Office 2000 and Office XP
Responsible for the installation and support of ISDN for home users
Network Topology Experience: 10Base-T, 10Base-2, Fast Ethernet (copper and fiber), Token Ring, and FDDI, terrestrial WAN technologies such as Frame Relay, T1 and DSL
[03/97-06/1999] California Commerce Bank, Century City, California
Systems Support Engineer
Coordinated help desk tickets with 5 first level field technicians
Coordinated user requests and equipment installation with other departments
Assisted with the configuration and upgrades to the Help Desk software
Responsible for evaluation, testing and implementation of new products and technologies
Researched, tested and selected new desktop/laptop computer vendors
Responsible for MS Office 97 upgrade
Created and implemented reports for employee time tracking
Supported and/or assisted user request in basic operating system functions and software product features. Trained end-users on how to utilize the MS Office Suite
Provided desktop support for Windows 95, MS Office 97
Installed and tested computed hardware and system software.
Setup hardware equipment on-site by configuring the network, loading diskettes, and ensuring connectivity of devices
Tested hardware and software upon installation in user’s work environment
Install and configure Windows NT Server
o Create/Delete user accounts
o Create/Delete folders
Install, configure and troubleshoot network printers
Administer Microsoft Exchange
Used Microsoft Systems Management Software to distribute software installs and upgrades
[2/96-5/98] Alltel Information Services, Inc Burbank, CA
Microcomputer Analyst (Assigned Project/Client: Glendale Federal Bank)
Coordinated help desk tickets with 5 first level field technicians
Coordinated user requests and equipment installation with other departments
Assisted with the configuration and upgrades to help desk software. Assisted in the installation and administration of Bendata’s HEAT Help Desk software
Created and implemented reports for employee time tracking
Supported and/or assisted user requests in basic operating system functions and software product features. Trained end-users on how to utilize the MS Office Suite
Assisted in diagnosing and resolving more complex user problems/questions involving PC hardware software on-site or by phone support
Provided desktop support for Windows 95, Windows 3.1, MS Office Suite
Installed and tested computer hardware and operating system software
Performed LAN Administration (Novell 3x and 4x)
o Assigned/deleted user log-ins using system commands
o Create folders with necessary security
o Reset user passwords
o Researched problems with system log-in script
Configured network printers
[1/93 – 2/96] Alltel Information Services, Inc Beverly Hills, California
Computer Analyst
Supported one Area Manager, three Account Executives and one Senior Business Analyst
Assisted Area Manager in support of 3 accounts – California Commerce Bank, Bank of the Orient and Southern California – by functioning as a Help Desk employee
Served as PC Help Desk support person for West Coast Group. Interfaced with vendors to resolve problems with hardware/software. Responsible for installation and configuration of all hardware and software
Supported small LAN via Windows for Workgroup 3.11
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Skills: |
System Administrator
Install, configure and Administer Microsoft Windows 2003 Server
Install, configure and troubleshoot Active Directory, DNS, DHCP, and WINS
Install, configure and administer Microsoft Exchange 2003
Provide first, second and third tier technical support and training to end users via on-site, remote and phone support
Excellent hardware, software and network troubleshooting skills.
Create standard pc images and automated software installation packages
Provide knowledge of Exchange 2003, E-mail routing and Routing Groups
Maintain and administer Citrix Metaframe server for 2 farms (16 servers)
Performed installations and security updates for Symantec Antivirus.
Advanced knowledge of Windows XP Pro installation, configuration and troubleshooting
Administer Cisco Call Manager and VOIP Phones
Support various existing applications
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Education: |
DeVry Institue of Technology
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Endorsements
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Linda has received 2 endorsements.
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Linda has endorsed 0 Members.
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Rank |
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9.984 |
Software Developer |
US-Missouri-St. Louis |
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Details
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