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Professional Profile of Ira -- Level 2 Desktop Support/Mac Support/Managment
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Title:
Level 2 Desktop Support/Mac Support/Managment

Location:
US-New York

Work History:
June 2004-Present
Fulltime
Infrastructure Specialist
Nielsen media INC
• Provide day to day support for cross platform environment
• Managed a Desktop Support Queue meeting Service Level Agreements(SLA)
• Communicated directly with all MIS staff to maintain production
• Administrated network domains using Active directory/SMS

February 2004-June 2004
Freelance Consultant/Temp to Hire
Avon Products for Women Inc
Friedman Williams Group
PC Services

• Desktop support for multi platform environment
• Managed calls escalated from the level one Helpdesk group responding directly to troubled employees
• Implemented support using Microsoft SMS for Windows & Timbuktu for Apple Macintosh PC’s
• Displayed skills in Microsoft Excel to help prioritize & organize company wide audits

•

Other related experience
1994-Present
Desktop Support Computer Consultant for multiple NYC agencies (Complete list available)
2002-2003
Desktop Support Asset Management Consultant for Keyspan Energy Corporation
Purchasing, Research, Survey, invoicing, etc.
1998-2000
Desktop Support IMAC/Break Fix Technician for Computer World/Vanstar/Inacom Corporation
Continues on next page


Skills:
• Supported Microsoft Windows 3.1-XP (Ten years)
• Macintosh OS 9.1, 9.2, OS X, Panther & Jaguar (Three Years)
• (Administrated remote tools SMS & Timbuktu support for large companies
• Administrated account lockouts, password resets, rights, policies & permissions settings for all LAN issues including email for Lotus Notes R5 & Outlook
• Coordinated and managed an Asset Management division for Desktop
• Supported all Groups using Remedy Call Tracking Lotus Notes & Magic
• Logistics & equipment research
• Troubleshooting both Microsoft TCP/IP & AppleTalk Networking Protocols
• Palm Pilot synchronization with Lotus Notes Calendar, Address Book, ETC






Education
Comptia A+ Certification
Katharine Gibbs Business School-
Computer Technical Support Certificate






References available by request
Software/Hardware viewing sheet available by request • Configured new PC’s & Mac rebuilds
• Maintenance on Color & Laser printers, drum replacement, fusers & rollers
• Produced technical documentation for tutorials & equipment instruction based on personal field experience
• Instructed groups on Dial Up methods, field training
• Lead Junior Technicians on projects as a Senior Lead Technician for rollouts & migrations
• Apple Macintosh Hardware & Software repair & troubleshooting
• Managed inventory for large corporations.
Specialized in relocation of departments during large renovations & moves
• Concentration on RF wireless devices including but not limited to installation of 802.11 access points, basic SOHO, Cisco Router ,Switch configurations & PCMCIA cards.









Education:
Education
Comptia A+ Certification,MCP Win Xp
Katharine Gibbs Business School-
Computer Technical Support Certificate




Endorsements
Ira has received 1 endorsement.
Ira has endorsed 0 Members.
Endorsements Received All Endorsements Endorsements Given
  Rank Title Location Status Actions
9.935 I.T.PMP. MAC and PC Systems Administrator / Technical support US-New York-New York City Details
No endorsements.
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