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Desktop Support
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US-New York
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Work History: |
The Family Center, New York, NY (Consulting Assignment) April 2007 Present
The Family Center is an non profit organization which create a more secure present and future for children whose parents have a life-threatening illness by providing comprehensive legal and social services, education and research. Our work is fueled by the belief that every child deserves an answer to the question.
Network Administrator-
- Manage the daily network operations for 50 end-users in two office locations.
- Upgraded to Windows 2003 Server / Migration
- Train new employees on email, Microsoft Suite and telephone
- Analyze system failures to identify the nature and source of failure, take corrective action.
- Responsible for all network administrative tasks including printer management, tape backup, file recovery, setting up new user accounts, assign access rights and perform various network maintenance tasks.
- Responsible for documenting all Network and PC tasks for Networking Infrastructure
- Interface with networking vendors/consultants to resolve problems; coordinates third-party maintenance for network hardware, software, and telecommunications services.
Rainforest Alliance, New York, NY May 2005 - 2007
The Rainforest Alliance is an environmental non profit organization with over 150 employees worldwide in 7 international offices. The Rainforest Alliance protects ecosystems and the people and wildlife that depend on them by transforming land-use practices, business practices and consumer behavior.
Network Administrator-
- In charge of managing and supervising the day-to-day operations to ensure reliable and effective performance of the network infrastructure;
- Analyze system failures to identify the nature and source of failure, take corrective action.
- Perform all network administrative tasks including printer management, tape backup, file recovery, setting up new user accounts, assign access rights and perform various network maintenance tasks.
- Interface with networking vendors/consultants to resolve problems; coordinates third-party maintenance for network hardware, software, and telecommunications services.
Help Desk-
- Oversee 3 Helpdesk/Network Technicians in 3 offices
- Respond to requests for assistance from all domestic, regional and international staff experiencing problems with hardware, software, networking, and other computer-related technologies.
- Purchase hardware, software, equipment and peripherals for all RA offices and provide overall customer support.
- Install and maintain local area network hardware and software, including servers, peripherals, network nodes, terminals, and wiring; as well as install and configure software and hardware connected to the network server and workstations.
- Prepare and maintain documentation of network configurations and cabling layouts.
- Provide orientation to new employees and interns on general office procedures and technology.
ASME (American Society of Mechanical Engineers, New York, NY April 1990 May 2005
ASME International is a nonprofit educational and technical organization serving a worldwide membership of 125,000. They conduct one of the world's largest technical publishing operations, hold some 30 technical conferences and 200 professional development courses each year and set many industrial and manufacturing standards.
Network & Help Desk Support 1995- 2005
- Oversee the Network and Help Desk Staff and over 200 users in New York, New Jersey and Washington, DC.
- Support management, Help Desk escalation and case resolution.
- Budget and manage the entire Help Desk & Network operation
- Continuously worked on customer service improvement with team
- Responsible for interfacing directly with all levels of staff for regular support issues
- Customize training for HelpDesk staff on various software and hardware
- Responsible for the data and telecommunications networks along with all associated equipment and user support
- Maintain hardware and software databases
- Analyze records to identify trends in user support requests
- Plan, budget, and implement new technologies, additions, and upgrades to the network
- Provide basic training to new staff & end users on Microsoft Office
- Act as liaison with network integrators, maintenance providers, telecom vendors and other vendors
- Implemented time management procedures to increase Help Desk response time and productivity.
- Maintain Network (LAN/Wan) infrastructure for 400 employees in corporate offices nationwide
- Implement and maintain disaster recovery planning and performing monitoring
- Perform daily backups
AS/400 Operator / Help Desk Administrator 1990 1995
- Setting up and managing users AS/400 accounts
- Trained end-users on AS400
- Responsible for Financial
- General Ledger reports
- Install and maintain personal computers, software, printers and other peripheral equipment
- MS Office, GroupWise e-mail / troubleshooting of hardware and software
- Imaging / Ghosting of PCs and Laptops AS/400 Printer setup and configuration
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Skills: |
Software - Java Programming Language, Inventory database, Netkeeper, Remedy, Microsoft Windows 2000/XP; MS Project 2003; MS Visio 2003; Norton Ghost; MAC, MS Windows Server 2003; NetBackup; C Programming Language, Active Directory
Hardware- System Administration; Systems 8600 Computer and Peripherals Maintenance; Checkpoint firewall; Cisco 1900/2950/3500/6500 switches, Cisco 7513 series routers, Exchange Server, Instagate, PC, MAC, Pocket PCs,
Equipment -PALM, Blackberry; Gould IP9000 Image Processor Introduction to Unix Network Security Savvis VPN; Novell GroupWise; Novell Netware
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Education: |
Rutgers University, Newark NJ (1985 1989)
B.S., Computer Science and Business Administration
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Endorsements
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Paul has received 1 endorsement.
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Paul has endorsed 0 Members.
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Rank |
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5.759 |
Windows / Mac / Linux support - Admin |
US-New York-New York City |
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Details
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Public Messages
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Message |
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06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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