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Title: |
I.T.PMP. MAC and PC Systems Administrator / Technical support
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Location: |
US-New York-New York City
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Work History: |
Jack Forbes
Apple Certify
Microsoft Partner
Adobe Government Authorized Reseller
908-313-8101
Professional Qualifications:
Develop and manage critical paths of interaction with client agencies and contractors. Networking technology/systems analysis, design, System management, troubleshooting. Process development professional, demonstrates flexibility in response to shifting priorities and day-to-day business needs, generated proper documentation in Spanish, English, French
Identifies the process and associated dependencies for critical work flows
Translates broad strategies into clear objectives and practical plans
Understands key financial indicators and how they relate to business
Applies critical management thinking and experience throughout the entire decision making process
Professional Experience:
Martha Stewart Migration Rollout project October, 2007 to November 2007
Wintel & Macintosh
Team lead Lotus Notes to Exchange Migration, migration of 2,300 Mac users on OS X 10.11 to Entourage and 1,500 PC’s users on XP Professional to Outlook .
ITUE Inc. Information Technology Internal Consultant june 2005 to November 2007
Responsible for providing industry leading 2nd and 3th level consulting support on issues escalated from the Help Desk, Provide maintain working knowledge of all Firm deployed applications. System related maintenance as requested, and providing assistance in testing new or upgraded applications. Maintain Laptop/PC distribution pool and provide support to primary laptop users, walkabout training as needed and/or time permits. Admin for Syncsort Express backup server, Symantec Enterprise Vault, Varitas, Application management, NetBackup 6.5, iSeries netserver and AS/400 Application support, creating new acc. in Active Directory, exchange acc, install new software, printer drivers when new equipment was added or moved. Troubleshoot application problems. Creating new Corp. Install, configure and upgrade operating systems and software, using standard business and administrative packages; and modify specific applications for use in operational departments. Working knowledge of Lotus Notes and all Microsoft Office programs. Installing, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required. Act as a technical resource in assisting users to resolve problems with equipment and data; communicates with other support personnel to facilitate exchange of information and advice; implemented solutions and notifies outsource providers as required. Make hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services. Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; Peoplesoft 8, provides instruction or written documentation where required. Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and, Performs other duties of a similar nature or level. Like Ghost images and installing software on network and stand-alone Desktop PCs/laptops, PDA’s, Trio’s. Follow-up with users and technical staff to ensure problem resolution and customer satisfaction, Small Project Management, research technical problems/issues, assist with PC moves, scan hard drives for viruses, support call for remote access\ VPN, Monitor Backup Voice Servers, Financial services. Setup and initiate Video Conferences between all sites, to all Corp. Executives, CEO, CFO, CIO, VP’s & President of the company.
North Shore Long Island Jewish Heath System Jan 2007 to May-2007
I'm responsible for providing industry leading consulting support to customers and partners at LIJS. Responsibilities include remotely managing, developing, and supporting a highly technical and diverse team. I have to ensuring that service delivery meets contracted specifications, scope, and budget. I manage client satisfaction issues through effective relationships with client management. I have to be directing delivery of concurrent project (Cisco Upgrade Network Refresh Project) Infrastructure Deployment Engineer Responsible: Technical Setup, IOS upgrade, configured, and install, 33, new 2821 Cisco routers and 33, 3750 Cisco ATM switches, 78, UPS, 33, CMS-6R4 Console Management Switch for remote network management. Cisco PIX 500 series equipment: Configuring and troubleshooting.- Cisco 2000, 3000, 4000, and 5000 series switches: Configuring and troubleshooting.- Cisco CatOS and Cisco IOS. Firewall technology (Netscreen, Check Point, Pix, Gauntlet, Raptor, Watchguard), experience with IPSEC, IDS/IDP technology, packet principles and protocols (TCP/IP fundamentals, IP subnetting and supernetting), and hierarchical routing principles, routing protocol operation and interaction (RIP-2, OSPF, IS-IS, and BGP-4). I also have experience with routing protocol (IGP and BGP), design principles and scaling techniques, and routing policies.
Other skills used are modifying servers, computers, printers, peripherals for IP re-addressing.- Experience configuring Windows 2000, Windows 2003,windows server, Netware 6.x, and Windows XP networking components.- Knowledge of HP, Lexmark, and other network printers and print servers.- High Level Understanding of IP protocols and addressing.- Strong communications skills both written and oral.- I have the ability to work with clients to test applications after IP addressing has been completed.- I do travel 100%
Pearson Education Nov 2006 to Jan 2007
Wintel & Macintosh
Provide support Server OS X ,Mac OS X, Win XP, 2000\2003 \Vista Manage the set up of new PC, Arcserve Backup, recover Exchange Sever Mailboxes from backup tapes. Conduct restores utilizing Terminal Services\PC Anywhere to remote control into contingency servers in different remote locations.
SI University Hospital Nov 2006 to Oct 2007 (Back Filed)
Provide support Win 98, 2000, printers, monitor, Blackberry (BES Server), manage the set up of new AD acc, PC, Dameware to remote control into servers to remote locations backup tapes for sever, troubleshoot initial server hardware and software errors
OSI Pharmaceutical Nov 2006 to Jan 2007 (2 month project)
Provide technical support to the CEO, CFO, CIO, President VIPs, senior executives and their administrative assistants,. Manage and Supervise desktop support personnel; Hands on System Manager and Administer SQL Server/Application sever for magic Service desk Successfully upgraded to XP company wide, Manage user and computer accounts using AD and GP. Move the pst to pre-designated storage location. Burn the pst’s onto cd. Part of a team to prepare current infrastructure for migration to WIN XP from WIM 2K Monitor Backup Servers for daily backups. Setup and initiate Video Conferences via IP and ISDN lines between all sites
L'Oreal U.S.A. I. T. Client Services 2005 to 2006
Internal Consultant System Project manager
PC Desktop / Macintosh VPN Engineer/ETS A/V
(Wintel and Macintosh)
Responsible: Project Manager, successfully directed over 20 major projects representing an investment in excess of 10 million. Completed more them 95% of all projects within time, resources, and capital budgets including those requiring multi-year commitments Goal Oriented Planner: Developed information system project information documentation for CIO.
* Provide support to L'Oreal Paris USA, Biotherm, Helena Rubinstein, Kiehl’s, Shu Uemura, Giorgio Armani, Ralph Lauren, Vichy, La Roche Posay, Redken, Matrix, Garnier, Softsheen Carson, Maybelline, corporate offices in Manhattan initiate keynote events and multimedia presentations, combining audio and Video Conferences via IP and ISDN lines between all sites
* As a computer systems manager plan, coordinate, and direct research, development, design, production, and computer-related activities .Set up Coordinated in all WEBEX, Net meeting, A/V meetings International and national Video Conferences via IP and ISDN lines between all locations,
* Monitor remedy support call queue for new support calls iBook, G3, G4 and G5 Macintosh Computers and Printers,Install, configure and maintain Adobe CS, QuarkXPress, FileMaker Pro, Suitcase, G3 AppleShare IP 6.3 and XServer. and respond accordingly Researching New Trends in Technology, in both local and world-wide arenas, System manager for AD, Win XP, 2000\2003\WSP, IIS, SQL, BES Server, Wards Wiki, NORTON AntiVirus, Linux, B. S, Secure network monitoring software, Census (Bug Tracking Software) and Disaster Planning, NetBackup.
Troubleshoot hardware and software issues as MS Outlook, Entourage and Exchange 5.5, Windows 2000/XP,MS Office 2000/2003, Blackberry, Ghost Server image management and deployment.
* Work with external vendors to resolve hardware issues
* Lead projects Moves Adds and Changes related within the L’Oreal ITCS group, environment
* Collaborate with other team members to resolve complex issues
* Create proper documentation to support the project implementation
* Update project database to keep Senior management aware of changes
Service development SLA analyst
MIS/ IT Director /Manager
GM / Paramount Auto Group 2002 to 2005
Managed project team and processes that identified and tracked critical path issues for programs.
Managed operational and construction budget of $13 million.
Managed staff of 8 employees and 35 contractors.
Negotiated with local governments in the acquisition of new equipment. Delivered project early and 6% under budget.
A/V Design/build, retrofit existing rooms into a fully-functional, easy-to-use presentation space in different locations in the USA, Canada and Mexico for Web Conferencing, create a simple walk-through process to deploy a fully automated AV system with the vendors along with the proper documentation in Spanish, English, French and coordinated the distribution of recorded events. Utilize Remedy specific tools such as AR Admin, AR User, AR Import, and Remedy Migrator. Develop Remedy workflows and processes.
Assist in performing Remedy system upgrades Assist team with hands-on effort Hand’s on system manager disaster recovery & business resumption for mainframe and server environments. Network architecture, service, repair, install & configurations of IOS upgrade, configured, and install, Cisco routers and Cisco ATM switches, UPS, PC Bosanova /AS400 ISeries Server base EDS/ ERA link systems. I was responsible for providing system support for the IBM AS400, ISeries, DOS, MS SQL Server 7 and 2000; WFW, MS NT 4.0, LN Server & Windows 2000 server; Windows 2003 server , MS IIS; MS Active Directory; MSIE 4x and higher; AcuCobol 5.x and higher; MS Vis. Basic 6.x and .Net; MS Sharepoint; MS Project Central 2000 and higher; and assist the team with user maintenance, security, software installations/upgrades, firmware and microcode upgrades, shell scripting, backup and recovery, establishing procedures, general troubleshooting, performance and working with various applications such as MS Outlook and Exchange 2000 and XP (2003); MS, Windows 95, 98, Windows NT Workstation, MS Office, 97, 2000, XP Pro.Oracle, BOS, Executive Assistant, PeachTree, Peoplesoft and Vantive case tracking request tool.
Skilled analysis of business and management problems in terms of system requirements, and modifies system design to maximize efficient use of existing data processing systems.
Manager coordinator
Election Graphics Inc. New Jersey 2000 to 2001
Established internal and external customer relationships through personal integrity and a broad knowledge of outside plant of operations.
Established a project out line with 15 key company employees
Negotiated over 70 Government contracts for work activities.
Oversaw budget of $10 million.
Delivered project early and 3% under budget.
Established business processes that enabled the accurate tracking of multiple large projects, certified technician Sequoia Pacific voting equipment..
Freelance project consultant
EDPTAG New York 1996 to1999
Support Systems Analyst, Principal
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Skills: |
Dynamic professional with successful history serving the Information Systems Management needs, 7 years of proven track record in managing broad-based hand’s on technology projects in support of revenue and business objectives, including: Hand’s on planning & engineering, System management and support of, iSeries AS/400, Symantec Enterprise Vault Server OS X , Mac OS X, Adobe CS, Quark , Windows 2000/XP,MS Office 2000/2003, Trio, Blackberry, Ghost Server image management and deployment. Syncsort Express backup server, Varitas, BES Server, Exchange 5.5 Server, SharePoint Servers. IP/ISDN A/V production scheduling, integration of WebEx into the daily business workflow, property rental, sub-contractor management, interaction with diverse client base to determine critical path for lower cost and on time implementation. Manage and generated budgets for Staff, Facilities, Equipment, Software, Maintenance, Training and Consumables. Ability to translate corporate goals and objectives into successful strategies. Ability to effectively deal with a variety of conflicting issues and diplomatically resolved those issues. I have substantial expertise in employing a full project life cycle methodology. This includes computer operations, system design and architecture, analyst, change control, quality assurance testing, implementation and business recovery activates
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Education: |
MBA Degree in I T
B. S. Degree Computer Science,
Queens Community College
Dr. Degree Computer Science
MBA Degree in I T Management
BL Degree in C Law
ABA Degree in R P Management
Canterbury University
Trained:
Training PMP certification
Training 6 Sigma- Black belt 2006
Training A MS Office XP Pro.2003. Training A MS Office XP Pro. 2002
Training A Migration to Office XP Pro 2002. Training A Migration to Outlook XP 2002
ARG Network Training A+, NT 4.0 Workstation, NT 4.0 / 2000 Server, MS Office 97 Technical Support, Migration to MS Office 97, Cisco Router Configuration
NT 4.0 Network Training- American Research Group-1997
Help Desk maintenance and set up - The American Institute, Inc. – 1990
Apple Certify
Microsoft Partner
Adobe Government Authorized Reselle
908-313-8101
Elizabeth, N.J.07206
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Endorsements
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Jack has received 11 endorsements.
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Jack has endorsed 48 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.999 |
Systems Administrator / Technical support |
US-California-Los Angeles |
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Details
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9.986 |
Desktop/Helpdesk Support |
US-New York |
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Details
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9.983 |
Software Developer |
US-Missouri-St. Louis |
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Details
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9.954 |
Electrical Engineer |
US-Missouri-St. Louis |
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Details
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9.946 |
IT Analyst |
US-California-Los Angeles |
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Details
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9.944 |
Junior Systems Administrator |
US-Hawaii |
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Details
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9.936 |
Network Support Specialist |
US-New York-New York City |
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Details
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9.885 |
Computer Tech |
US-New York-New York City |
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Details
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9.832 |
IT Technician - Windows Support |
US-New York-New York City |
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Details
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9.730 |
Software experienced VLSI Engineer |
US |
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Details
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9.725 |
Computer Tech |
US-New York-New York City |
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Details
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9.689 |
Network Administrator |
US-California-Los Angeles |
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Details
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9.596 |
IT Consultant |
US-Missouri-St. Louis |
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Details
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9.227 |
Senior Security Specialist Extraordinaire |
US-Ohio |
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Details
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9.042 |
Help Desk Supervisor / Manager |
US-California-Los Angeles |
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Details
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8.882 |
Systems Engineer |
US-California-Silicon Valley/San Jose |
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Details
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8.799 |
Creative Engineer |
US-Missouri-St. Louis |
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Details
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8.572 |
Staff Software Enginner |
US-Texas-Austin |
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Details
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8.128 |
Oracle 11i |
US-Missouri-St. Louis |
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Details
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8.077 |
IT Specialist |
US-New York |
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Details
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7.790 |
Desktop support / Networking Technician |
US-Georgia-Atlanta |
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Details
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7.709 |
IT Administrator |
US-Missouri-St. Louis |
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Details
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7.189 |
IT Manager Network Administrator Network Engineer CNE CNA MCSE California Colora |
US |
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Details
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5.832 |
IT Support |
US-Arizona-Phoenix |
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Details
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5.726 |
Assistant/Junior Project Manager |
US-New York |
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Details
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5.723 |
Manager |
US-New York-New York City |
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Details
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5.715 |
Windows / Mac / Linux support - Admin |
US-New York-New York City |
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Details
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5.600 |
Network Technician/Administrator |
US-Illinois-Chicago |
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Details
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5.365 |
Computer Technician |
US-New York-New York City |
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Details
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5.293 |
Mac & PC Support Technician |
US-New York-New York City |
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Details
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4.471 |
Mac & PC IT Support Sepcialist |
US-New York-New York City |
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Details
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4.401 |
Computer Technician, Audio/Visual, Helpdesk |
US |
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Details
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4.264 |
Business Analyst/Tech Support |
US-Arizona |
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Details
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3.720 |
Technical Recruiting Manager |
US-Missouri-St. Louis |
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Details
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3.474 |
Unix and / or Windows System Administrator |
US-Missouri-St. Louis |
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Details
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3.447 |
Network Engineer / Project Manager |
US-New York-New York City |
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Details
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2.623 |
Creative consulatant |
US-New York-New York City |
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Details
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2.041 |
Systems/Business Analyst |
US-Arizona-Phoenix |
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Details
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2.041 |
Help Desk Support/Office Technologies |
US-New York-New York City |
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Details
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2.041 |
Mac/PC Senior Support Specialist |
US-New York-New York City |
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Details
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2.041 |
Macintosh Specialist |
US-Florida |
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Details
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2.041 |
Systems/Business Analyst |
US-Arizona-Phoenix |
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Details
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2.041 |
Help Desk Support/Office Technologies |
US-New York-New York City |
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Details
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2.038 |
Desktop Support |
US-New York |
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Details
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2.038 |
IT Director, VP |
US-Georgia-Atlanta North |
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Details
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2.038 |
Level 2 Desktop Support/Mac Support/Managment |
US-New York |
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Details
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2.038 |
Macintosh guru, cross-platform client/server integrator, PDF expert, font wrangl |
US-New York-New York City |
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Details
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2.038 |
Desktop Support |
US-New York-New York City |
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Details
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2.038 |
Cleared Professional |
US-District of Columbia-Washington/Metro |
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Details
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Public Messages
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| From |
Date |
Message |
Acuity Infosystems Inc. |
12.03.07 |
Thank you for your interest. Please email me your resume as a word document with your contact details and best times to call.
Ivy George
630-445-1788
ivy.george@acuityinfosystems.com |
Crescent Solutions |
12.03.07 |
Hello Jack and thanks for the response. After reviewing your resume and experience I can tell you that technically you are a fit for the role but "environment wise" (which is just as big to my client) you are not a fit. By "environment wise" I mean currently working in the pharmaceutical or medical device manufacturing industry.
Again, I think you are a solid candidate just not for this client.
Please send me a copy of your resume in Word format to jmclean@crescentsolutions.net if you'd like for me to continue keeping you in mind.
I hope you had a great weekend and I look forward to receiving a copy of your resume.
Happy Holidays,
John McLean |
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