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Professional Profile of Albert -- Help Desk Support/Office Technologies
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Title:
Help Desk Support/Office Technologies

Location:
US-New York-New York City

Work History:
8/05 - Present Lentini Communications New York, New York
Radio Frequency Coordinator
 Program and test various RF communication equipment for clients within television and motion picture industries.
 Review all outbound customer files and packages to ensure against usage area crossover.
 Create invoices for orders in company database using Filemaker Pro.
 Assist production assistants with equipment questions, returns and pickups.

6/02 - 2/05 A1 Wireless Inc. Long Island City, New York
Customer Service/Wireless Contract Evaluator/Call Center Manager
 Contact wireless carriers to determine customer eligibility for qualified rebates.
 Review existing contracts with T-Mobile, Verizon, AT&T, Cingular, and Nextel.
 Contact customers to resolve conflicting contract information pertaining to rebate qualification.
 Remove ineligible rebate files from active proprietary data bases.
 Keep customer services department updated on all eligibility requirements.
 Run business applications for corporate accounts.
 Manage two shifts of sales representatives.
 Disperse incoming orders according to volume and priority.
 Check personal credit backgrounds and corporate credit history for eligibility.

9/95 - 6/02 Atlantic & Pacific Tea Company North Bergen, New Jersey
Assistant Warehouse Manager / Produce Department Assistant Manager
 Program new items into database weekly to generate gross sales figures.
 Use heavy machinery to load / unload trucks within a timeframe.
 Manage part time employees.
 Supervise large scale breakdown of restock merchandise for overnight employees.


Skills:
SKILLS:
 Microsoft Office Applications
 MAC O/S X
 Adobe Acrobat/Adobe Photoshop CS
 Appleworks Suite
 Bilingual English / Spanish


Education:
EDUCATION:
2/05 - Present GT Solutions Inc. New York, New York
Candidate for 2 Certifications based in IT Networking and Routing

2/91 - 2/92 SCS Business & Technical Institute Union City, New Jersey
Certificate of Data Processing Specialist




Endorsements
Albert has received 1 endorsement.
Albert has endorsed 1 Member.
Endorsements Received All Endorsements Endorsements Given
  Rank Title Location Status Actions
9.842 I.T.PMP. MAC and PC Systems Administrator / Technical support US-New York-New York City Details
No endorsements.
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