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Title: |
Desktop Support Specialist
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Location: |
US-New York
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Work History: |
IT Freelance 8/06-Present
Perform house calls found via craigslist, myspace.com and other ad services to deal with computer issues including OS, hardware installs(Dell, Compaq) and software installs
Install of home wireless networks(Linksys, Netgear)
OS installs and backups(Vista, XP)
VPN client install and support(Cisco)
William Paterson University, Wayne, NJ
Help Desk Technician/Desktop Support 1/05-8/06
Assist faculty with computer issues via personal visits and limited phone support
Handle troubleshooting involving hard drive and other computer peripherals(hard drives, motherboard, processor, memory) for Dell computers
Troubleshoot Dell and HP printers in a network environment
Install Dell hardware and software involving Windows XP and NT clients
Perform manual ghosting of workstations using Symantec Ghost
Sync Blackberry and PDA devices to desktop computers in a domain environment
Perform NT 4.0 to XP migration and restoration of over 250 users utilizing manual backups and automatic backups via Ghost
Rollout of new computers for faculty, as well as followed procedure for the disposal of old equipment
VPN client install and support(Cisco and Nortel)
WPU Pioneer Times
Technical Editor 9/05-12/05
Write articles in university newspaper about various technological advances(mainly mobile phone related)
Write reviews about new products including features, benefits, pros and cons of product
Mystery Shopping Freelance 9/03-Present
Perform evaluations of customer service received at various financial institutions, retail establishments, fast food establishments, computer stores and cellular retail stores
Perform various integrity evaluations in supermarkets and cellular stores
Work as independent contractor for approximately 10 different companies
A & P, Wayne, Paterson, Upper Montclair, NJ
Cashier 8/00-2/04
Develop problem-solving abilities handling customer concerns
Recognized by management for thorough knowledge of front end operations
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Skills: |
Microsoft Office 2003, Windows XP, Windows 2000, Windows NT, Outlook, Magic Help Desk, VPN, Windows Vista, Apache Web Server
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Education: |
William Paterson University, Wayne, NJ
Bachelor of Arts in Mathematics, August, 2006
Bachelor of Arts in Communication, May, 2004
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Endorsements
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John has received 2 endorsements.
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John has endorsed 3 Members.
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Rank |
Title |
Location |
Status |
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9.689 |
Network Administrator |
US-California-Los Angeles |
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Details
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8.077 |
IT Specialist |
US-New York |
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Details
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7.189 |
IT Manager Network Administrator Network Engineer CNE CNA MCSE California Colora |
US |
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Details
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4.486 |
Technical Support |
US-New York-New York City |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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