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Title: |
Network/hardware administrator
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Location: |
US-California-Los Angeles
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Work History: |
6/2006 Current
US RE:Sources @ Saatchi LA (A Publicis Groupe company)
Operations Analyst, Western Region BES Administrator
Torrance, California
As BES Administrator
Receive and process requests for password updates and device lockouts
Reset user accounts
Assist users in activating BES account
Prepare documentation for activation for remote users
Triage all issues before escalating to Chicago
Manage accounts for approx. 600 users in various advertising agencies as Saatchi & Saatchi, Conill, ARC, Leo Burnett, GM Planworks, MediaVest, Starcom, Team One, and a number of other Publicis Groupe brands
Provide backup support for Eastern Region Administrator, providing support to all 1,300+ users Nationwide when required
As Saatchi LA Mobile Services Support Lead
Assist users in selecting compliant devices
Assist users with installation of associated software
Troubleshoot common problems with Palm, Windows Mobile, Pocket PC, and Symbian software for mobile devices
Provide and update documentation on installation of CommonTimes mNotes on Palm and Windows Mobile devices
As Operations Analyst
Provide desktop support for all Mac and Windows users in Saatchi LA and Conill LA offices (approximately 500) with a team of six
Administer FileWave server to all Macintosh systems in building (approx. 180)
Administer Suitcase server for Mac OS X systems
Maintain Mac OS X Server with NetBoot image for imaging
Create Novell NDS and GroupWise accounts for new users via ConsoleOne
Prepare Mac and Windows systems for incoming users
Install, remove, upgrade, and re-image systems as needed
Support printing to Xerox systems, and maintaining access to Fiery external print servers
Perform periodic cabling tasks when Communications staff is not available
Order products from vendors
Create Purchase Orders to fulfill repair tickets from MacMall service
Provide phone and email support for local and remote users
Support a wide range of commercial, market specific, and custom software
4/2006 6/2006
Cemex Corporation
Robert Half Consultant, Contractor
Various Locations, California
Lead 7-person team of skilled technicians on-site at various locations for Cemex Corporation during the Southern California rollout of new desktop hardware.
Coordinated communications and reporting with central team operations in Dallas, Texas.
Received and organized shipments from Texas warehouse.
Defined team activities, coordinated hardware availability, and maintained contact with team members to determine progress
Created reports on project status for Texas.
Documented all changes and coordinated with on-side operations to determine best possible process for installation.
Directed Texas IT staff on remote troubleshooting issues
3/2006 4/2006
Pepperdine University
Robert Half Consultant, Contractor
West Los Angeles, California
Developed, documented, and deployed a plan to associate Mac OS X based desktop systems with the campus Active Directory domain without additional resources.
Documented Mac OS X and OS 9 based server systems and developed and implemented a consolidation plan.
Planned and deployed an Open Directory local domain to allow Mac OS X based clients to be managed by in-house technical staff while those clients still authenticate against the main campus domain in Malibu.
Catalogued and updated all systems and server documentation.
Developed and deployed server access and modification logging system.
8/2004 2/2006
DISCover PC Gaming
Director of Information Technology
Long Beach, California
Designed, deployed, and managed the installation of an entire rack mounted server system, T1 internet connectivity, VoIP phone system, and VPN connectivity solution for remote workers.
Managed all Windows and Mac OS X desktop and server systems on-site and at our off-site operation in Irvine
Maintained and performed daily troubleshooting tasks on all local and remote systems based on Mac OS X 10.4.x, Windows XP Home, XP Professional, XP Media Center Edition 2004, XP Media Center Edition 2005, Windows Server 2003 Standard Edition, Windows Server 2003 Enterprise Edition, and Windows Server 2003 Enterprise Edition R2
Maintained and performed daily troubleshooting tasks on all local and remote implementations on server applications such as Microsoft Exchange Server 2003 and related web and administration services, Apache 2.x web server, IIS 6 web and FTP services, PHP 4.x and 5.x installations, MySQL 4.x databases, as well as numerous iterations of server installations for both development and production environments
Developed and employed the use of a FileMaker 7 based asset tracking and reporting system for in-house use and to track demonstration laptops and OEM loaner systems. Developed Mobile 2 based handheld optimized version for verification of assets to minimize paper waste.
Developed and deployed a complete domain company-wide using Server 2003 Active Directory with both a primary domain controller and a backup domain controller, both offering primary DNS, WINS, and DHCP to all clients on the LAN as well as remote clients connecting via the CyberGuard SG550 firewall with integrated PPTP and L2TP VPN capabilities
Managed and provided services and support to between 20 and 40 users on a wide range of Windows XP and Mac OS X based platforms and requiring a range of different security access functions
Defined, deployed, and managed file shares and printer shares for Mac OS X and Windows clients
Managed and provided services and support for a fully implemented POP3, IMAP, Exchange, and HTTP accessible Exchange server with a complete company-wide Public Folder group contacts and group calendar system
Integrated Mac OS and other non-Windows clients with LDAP and other Exchange services for remote access
Provided seamless daily and on-call support for all employees for all services, systems, laptops, handhelds, and mobile devices
Maintained complete stock and property records and implemented a comprehensive serialization program and labeling system
Prepared comprehensive upgrade recommendations and made purchases when authorized
Utilized the extensive built-in functionality of Mac OS X to manage and observe Windows based systems and servers
Prepared comprehensive vendor reports and maintained consistent and detailed contact with said vendors to ensure reliable provision
Communicated systems status reports as needed to all company members and followed up on all requested service inquires in a timely manner
Provided access to open source tools to improve bug reporting and communications between quality assurance and development departments
Used AutoMate 5.x to create automated services and operational protocols to ease internal operations
Installed and maintained Microsoft Office 2003 and managed regular updates to ensure reliability
Provided personal systems support for many employees when time permitted
Created and maintained a significant level of systems documentation for all systems at DISCover
1996 8/2004
Computer Book Author/Editor
Freelance
I performed contract work on over 250 titles in various technology fields for a range of publishers such as Sybex, Osborne McGraw-Hill, and OReilly
I wrote original material
I revised and edited existing material
I vetted new material for technical accuracy
I can provide a partial list of titles upon demand
1994 8/2004
Consultant Alliance/Independent
Technician/Engineer
Some of the companies I serviced:
The Gamble House, Greene & Greene Historical Society (Mac) Pasadena, CA.
Nadar Inc., Industrial Pool and Facilities Builders (Windows) Altadena, CA.
Olympic High School, Santa Monica Unified School District Special Education Center (Mac/Win) Santa Monica, CA.
InWords, Corporate Marketing Material Providers (Mac) Monrovia, CA.
Services offered included:
Network and hardware administration
Network topology design and implementation
Network systems integration (Windows, Mac, Linux)
Hardware installation, maintenance, and troubleshooting
Software installation and support
Content-management solutions
Database administration
Web administration
Programming of the following types were outsourced and managed by me:
Database programming (SQL, FileMaker Pro, 4D)
Web design (HTML, PHP, Perl, CSS, etc.)
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Skills: |
Mac OS System 1.0 9.22, Mac OS X 10.0 10.4.8, Novell SuSE Linux Enterprise 10 (SLED), Windows, Mac OS X Server 10.3 & 10.4, Windows 2000 Server, Windows Server 2003, Windows Server 2003 R2, Remedy Magic Service Desk, HP OpenView Service Desk, Ghost, FileWave, Apple Remote Desktop, EventSentry, PC hardware, Mac hardware, PDAs and handheld devices, FileWave, Blackberry Manager (BES), Novell ConsoleOne, Terminal Services, Citrix Metaframe 1.8 for Windows 2000, Yosemite TapeWare 7, General networking, cable management, in-line troubleshooting, rack management, rack deployment, power distribution units, power management, SQL Server 7, MySQL, FileMaker, Exchange 2000-2003 server administration, Lotus Notes client installation and configuration, Novell GroupWise client installation and configuration, CommonTime mNotes for Palm and Windows Mobile, MovableType, PostNuke, WordPress, Joomla/Mambo
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Education: |
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Endorsements
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Tyler has received 1 endorsement.
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Tyler has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.256 |
IT Support - 10 yrs experience |
US-New York-New York City |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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