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Professional Profile of Jacqueline -- Customer Service
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-Rank-
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Title:
Customer Service

Location:
US-Indiana-Evansville

Work History:
Employment
Experience: Medicare Enrollment Specialist
Welborn Health Plans (WHP) / Evansville, IN
October 14, 2005 to Present
*Communicates with members, employers and WHP departments regarding the eligibility status of members
*Coordinates the enrollment process by entering applications in an efficient
and timely manner
*Reconciles employer and WHP information to ensure an efficient and
accurate enrollment process
*Ensures appropriate letter and other correspondence are printed and mailed within the timeframes as established by CMS.
*Ensures weekly CMS TRR reports, daily batches, or other employer reports are worked in a timely fashion.
* Licensed in Accident and Health

Office Manager/Server
Knob Hill Tavern/ Newburgh, IN
March 2004 to May 2005
*Paid invoices timely
*Assisted in the hiring process
*Provided quality customer service

Substitute Teacher/ Evansville, IN
August 2000 to October 2002
*Presented assigned material
*Taught Spanish lessons
*Provided tutorial assistance

Casino Croupier/Evansville, IN/ Florida/ Norwegian Cruise Line
November 1995 to April 1999
*Instructed guests in game prodecures
*Managed monetary transactions


Skills:
Computer Skills: *Microsoft Word, Excel and PowerPoint
*Microsoft Office Outlook
*Internet Research


Education:
Education: University of Southern Indiana, Evansville, IN
Bachelor of Liberal Arts, May 2005
Major: Spanish

TEC de Monterrey, Queretaro, Qro Mexico
Foreign Study Program
Summer 2000 and Spring 2001

Arizona Western College, Yuma, AZ
General Studies 1993-94




Endorsements
Jacqueline has received 1 endorsement.
Jacqueline has endorsed 0 Members.
Endorsements Received All Endorsements Endorsements Given
  Rank Title Location Status Actions
1.004 customer service US-New York Details
No endorsements.
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