|
|
Title: |
Sr. Software Engineer
|
Location: |
US-Florida-Tampa
|
Work History: |
2004-Present IBM/Informix Tampa, FL
Technical Account Manager
·1Provided proactive technical support planning for assigned customers.
·2Directed activities of technical analysts.
·3Conducted support metric analyses and provided metric reports to customer management.
·4Communicated with various levels of customer management, up to executive level, on critical issues.
·5Worked closely with account teams to identify sales opportunities.
·6Worked with customers to develop and implement long-term product strategies.
·7Coordinated the creation of special product builds to address immediate customer satisfaction requirements.
2001-2004 IBM/Informix Tampa, FL
Advisory Software Engineer
·8Performed in-depth technical analysis of reported product defects.
·9Communicated with customers to deliver status and resolution of reported problems.
·10Developed test cases to reproduce product defects.
·11Worked closely with product development teams to prioritize defect inclusion in product releases.
·12Mentored other support engineers in development of technical skills and product knowledge
·13Delivered training to new employees.
1993-2001 Informix Software, Inc. Tampa, FL
Principal Software Engineer
·14Provided 3rd tier technical support of database server products.
·15Performed in-depth technical analysis of product defects.
·16Developed code modifications to repair product defects.
·17Communicated with customer management to deliver status and resolution of reported problems.
·18Developed and delivered training material for new support analysts.
·19Key participant in development of world-wide technical resolution center.
·20Performed technical interviews and recommended applicants for hiring.
1988-1993 GTE Data Services Tampa, FL
Senior Software Engineer
·21Worked with customers to develop product specifications.
·22Developed high and low level design specifications.
·23Performed coding, unit and system testing of new software and software enhancements.
·24Participated in the development of training materials for various project teams.
·25Created coding standards which were implemented company-wide.
|
Skills: |
Team-oriented, result-focused Senior Technical Support Analyst and Account Manager. Broad range of experience including front-line, 2nd and 3rd tier support, and dedicated account management. Proven ability to successfully analyze problems, determine root cause and provide innovative solutions. Extensive experience analyzing an organization’s critical support requirements, identifying deficiencies and developing a comprehensive support plan. Broad understanding of computer hardware and software including installation, configuration, management, trouble shooting and support.
|
Education: |
2003 University of Phoenix Tampa, FL
·26MBA, Technology Management concentration
·27Graduated with honors, 3.85 GPA
2000 University of Phoenix Tampa, FL
·28BS, Business Information Systems
·29Graduated with honors, 4.0 GPA
|
Endorsements
|
 |
William has received 2 endorsements.
|
William has endorsed 0 Members.
|
|
|
| |
Rank |
Title |
Location |
Status |
Actions |
|
2.694 |
Electrical Test Engineer |
US-Missouri-St. Louis |
 |
Details
|
|
|
1.001 |
ETL developer/Data warehouse analyst |
US |
|
Details
|
|
|
|
|
Public Messages
|
|
| From |
Date |
Message |
 |
06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
Acuity Infosystems Inc. |
10.31.07 |
Title: Senior Principal, Software Engineering
Environment: Corporate
Sponsorship Available: No
Location: New York, New York
Pay 150k base++++
If you or anyone in your network is interested please email me @ ivy.george@acuityinfosystems.com or call me @ 630-445-1788.
Ivy
Minimum Requirements:
Qualifications:
* 10+ years design and programming experience.
* Experience in the following languages:
o Programming language in C++ , Java and XML
o Scripting language in Shell and Perl
o Object-Oriented design and programming
o TCP/IP and multicast protocol
o Multi-threaded programming
* Strong knowledge of Linux and Solaris Operating Systems.
* Must have knowledge in Market Data feed and trading experience. For example: ECN feed, Nasdaq and NYSE.
* Experience in using tools such as ClearCase, Purity and CVS.
* Proven ability to carry technical vision and provide technical leadership.
* Strong written and verbal communication skills.
* Strong set of problem solving and analytical skills.
* A strong sense of process, detail and follow-through.
* Ability to multi-task across problems domains and various contexts.
* Ability to work effectively in a team or work independently.
Minimum Education, Certification, Training:
* Bachelor's degree in Computer Science/Computer Engineering/Computer Information Systems is required.
* A Master's degree is preferred.
Description:
Sr. Principal Software Engineer
Job Overview:
We are looking for an experienced software engineer to join our Software Engineering team in the Trading and Data Group. The Senior Principal Software Engineer will be responsible for leading a group of developers and providing production support for the market data applications.
Essential Responsibilities:
* Supervise/Mentor a group of developers
* Design and develop market data applications.
* Provide production support for market data platform for Active Trader.
* Maintain and enhance existing market data applications, Quote Server, exchange market data feed, Time and Sales and Chart Server
* Work with project management team on project schedule
* Interface with product team to gather requirements. |
 |
09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. I’m happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture – The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the company’s state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
• Exchange 2003\Exchange 2007
• Live Communication server (LCS)\Office Communications Server (OCS)
• Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
• Remote Messaging Technologies (OWA, RPC over HTTP)
• Anti-Spam Technologies
• Anti-Virus Technologies (messaging specific)
• Messaging DR best practices
• Storage technologies (SANs, FC Switches, HBAs)
• Microsoft Outlook 2003/2007
• Active Directory
• Windows 2003 Server
• DNS
• SMTP
• Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
• Researching and developing solutions to meet enterprise wide messaging needs.
• Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
• Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
• High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry “best practices”. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
• Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
• Maintaining and troubleshooting Live Communications server 2005.
• Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
• Maintaining and troubleshooting BlackBerry and Good Technologies servers.
• Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
• Maintaining and Configuring EMC SANs and FC Switches.
• Working with Communications group to troubleshoot Cisco Unity issues.
• Keeping documentation up to date for the messaging environment.
• Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
• Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
• Excellent problem solving, written and oral communication skills.
• Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
|
|
