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Title: |
Application Support Consultant
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Location: |
US-Illinois-Chicago
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Work History: |
1143 N. Mozart apt 1R
Chicago, IL 60622 Allen Dean
aldean7@yahoo.com
(317) 306-1631
EXPERIENCE
michaels, ross & cole (mrc) March 2008 January 2009 Chicago, Illinois
Application Support Consultant
Provide support to clients on an intimate level. Successfully providing support requires strong troubleshooting/analytical skills, strong communication skills, both written and oral, and knowledge of clients environment, which includes system setup and data.
Trained new clients on mrc software package. Class attendees usually included IT Managers and Developers, ranging from 3 to 8 attendees in size. Classes were scheduled in 3 day, 8 hour sessions which covered all basic aspects of mrc software.
Created internal and external technical documents for all aspects of mrc software. External documents were used to instruct clients on advanced features and setup, internal documentation used by the development team as referral guides on backend setup of software.
Verio December 2004 March 2008 Boca Raton, Florida
Senior Support Associate (Tier 3) and Documentation Support Team
Top level support representative for a 30+ support team. Provide support all aspects of web hosting; main services include HTTP, FTP, POP and SMTP.
Common trouble shooting topics include DNS, e-mail routing, programming scripts and updating documentation.
As a level three technical representative, I am responsible for working on issues that have been escalated from level one/two, anything that requires immediate attention, and issues which are time sensitive which often included working with Unix/Windows Administrators.
Advanced Microelectronics September 2003 February 2004 Columbus, Indiana
Software Support and Documentation Support
Created MS Windows XP Ghost images to be used with over 300 desktops and laptops for 13 of Cummins distributors.
Provided support to each of the distributors using Remedy tickets, telephone, e-mail and instant messaging.
Also created and maintained documentation for all processes and updates.
Participated in weekly meetings with my project manager and Cummins representative to discuss milestones and upcoming goals.
EDUCATION
Indiana University May 2003 Bloomington, Indiana
Bachelor of Science in Informatics
Cognate Area in Computer Science
Major GPA 3.18
EXPERIENCE WITH TECHNOLOGY
Applications/Graphics Design:
Microsoft Suite
Multiple Shell clients
Multiple E-mail clients
Remedy Languages:
Java
JavaScript
HTML
XML Operating Systems:
UNIX/Linux
MS Windows Platforms
Macintosh Platforms
AS400/iSeries
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Skills: |
Strong communication, analytical, troubleshooting, knowledge of Unix, DNS.
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Education: |
Indiana University May 2003 Bloomington, Indiana
Bachelor of Science in Informatics
Cognate Area in Computer Science
Major GPA 3.18
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Endorsements
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Allen has received 1 endorsement.
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Allen has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
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9.255 |
IT Support - 10 yrs experience |
US-New York-New York City |
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Details
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Public Messages
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Date |
Message |
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12.20.07 |
Invitation to look at current job openings in Chicagoland area
Hello!
We are getting ready for the new year, and looking at all potential candidates for IT positions. Are you currently working right now? Please take a look at our current openings, and feel free to update your resume, and or contact me.
Thanks!
Kim
Click here to view current job openings. http://www.maxhire.net/cp/?E15468361D43515B775013
Jobco prides itself at finding and presenting qualified candidates who meet client needs and exceed their expectations. Employee satisfaction is the secret to our success and we are committed to helping our candidates in their career search and development. Due to our flexible placement options and job coaching, candidates who start contract work often begin satisfying and rewarding careers as permanent employees.
Learn more about Jobco, view other job openings via the link below. You can update your contact information, and submit a current resume.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Kim Garcia
Recruiter
Jobco Staffing Professionals
1010 Jorie Blvd Rd., Suite 302
Oak Brook, IL 60523
630-571-6020
630-571-6021 fax
kim@jobcostaffing.com
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09.28.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required.
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