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Title: |
Linux, UI Designer, Systems Admin
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Location: |
US
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Work History: |
Michael Miller
San Jose, Ca 95134
Phone: 408.954.8465
E-mail: cosmiclinux@gmail.com
Profile 10 + years of experience including:
◊ OS: Various flavors of LINUX/UNIX, (Redhat, Solaris, FreeBSD, Mandrake others), Mac OS(X), MS Windows.
◊ Hardware: PC Construction, installation, and configuration. Desktops, laptops, rack mount units. Corporate & Internet Data Center installs Cisco routers, Sun Ultra series, hard disk storage/raid, Network cards, and nCipher SSL Encryption devices.
◊ Software/Tools: Adobe products (Photoshop/Acrobat), Rational Clear Case, MS Raid (Similar to other bug tracking tools), browsers, Microsoft Office Suite.
◊ Languages: Basic SQL, HTML, and working familiarity with XML.
◊ A great team player: Excellence in both customer service and product support with strengths in phone and e-mail support, remote and on-site trouble shooting, planning and implementing proactive procedures and methods to avoid problems in the first place.
Hotmail, Sunnyvale, CA
Aug 1997 Dec 99
◊ Web-User Interface Designer
- Member of the original User Interface team for Hotmail
- Initiated and executed user experience and usability studies & implemented results to help create the most widely used web interfaces in the world.
- Designed, developed and implemented major User Interface features using HTML, and other languages.
- Responsible for major elements of the UI including Inbox, Compose, Help Center, and Find Message.
- Mastered trouble ticket and bug tracking system and fixed UI bugs in both development and production environment with zero down time.
MSN/Hotmail - Microsoft, Redmond WA
Dec 1999 Dec 01
◊ Systems Administrator
- Administered clusters of more than 23,000 FreeBSD servers
- Installed, configured and administered clusters of more than 23,000 Windows 2000 servers
- Installation, configuration and administration of Sun Ultra series, Cisco routers, nCipher encryption boxes, and other various data center hardware.
- Installed and swapped out hardware such as memory, hard disks, power supplies as needed for data center operations to be able to maintain optimum operations.
- 24/7 On-Call administrator for Hotmail.com responsible for sustaining a ZERO downtime network via remote administration or by traveling to Internet Data Centers when needed.
Agile, San Jose, CA
Jan 2002 Feb 03
◊ User Interface / Usability Engineer
- User Interface navigation template design.
- Exercised my skills in HTML and human computer interaction factors to change the design and navigation of Agile products in order to make the applications interfaces more logical and user friendly.
- Worked across platforms and development teams to unify the design direction and mentality to assure the best possible end user experience.
M-Systems, Newark, CA
Feb 2003 Jan 04
◊ Systems Administrator Staff Technical Support
- Lead systems administrator for US Corp office.
- Managed all internal systems/servers, laptops, development machines, mail machines, technical support machines, shipping & receiving machines, and firewalls.
- Phone and e-mail support both internally and internationally for traveling Field Service Engineers and Sales persons.
- Managed all internal phone systems, fax machines, network printers, and office/supply logistics and ordering, and distribution.
Apex Motorsports Inc, Santa Clara CA
Jan 2004 Jan 05
◊ President of Corporation
CosmicKettlecorn, Sunnyvale, CA
Jan 2001 Current
◊ Ceo/Founder of Corporation
Barracuda Networks, Mountain View, CA
Feb 2006 September 2006
◊ Systems Administrator Tier1 Technical Support - Temp Contract
- Front line customer contact troubleshooting of Linux/Mysql/and other open source based Spam/IM/Spyware firewall units..
- Work one on one with customers with single and clustered units to resolve Barracuda, e-mail, virus, and other issues and work with both customers and internal QA/Engineers when needed in order to resolve an issue.
- Phone and e-mail support in US as well as internationally for end users customers as well as resellers of the companies full product line.
RHT, San Jose, CA
September 2006 Current
◊ Contractor Tier2 Client Support Engineer for unique Linux based SMS messaging platforms
- Client support engineer - maintain and troubleshoot both US and International client accounts for SMS messaging and content delivery on Linux/Java based platform.
- Worked both via e-mail and telephone with clients to resolve various platform, client, and carrier issues in as quick of a manner as possible.
- Executed various SQL queries and updates as needed for client account configurations such as log-in credentials, price points/tariffs, content delivery types, carrier, shortcodes, and other various parameters.
- Performed various traces of SMS traffic of text and content (ring tones, wallpapers, subscriptions, etc) using command line utilities such as grep/zgrep. Also used proprietary web gui for running traces and reports to account for failed or successful delivery of both MO and MT traffic from clients to end user handsets and vs/vs.
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Skills: |
Michael Miller
San Jose, Ca 95134
Phone: 408.954.8465
E-mail: cosmiclinux@gmail.com
Profile 10 + years of experience including:
◊ OS: Various flavors of LINUX/UNIX, (Redhat, Solaris, FreeBSD, Mandrake others), Mac OS(X), MS Windows.
◊ Hardware: PC Construction, installation, and configuration. Desktops, laptops, rack mount units. Corporate & Internet Data Center installs Cisco routers, Sun Ultra series, hard disk storage/raid, Network cards, and nCipher SSL Encryption devices.
◊ Software/Tools: Adobe products (Photoshop/Acrobat), Rational Clear Case, MS Raid (Similar to other bug tracking tools), browsers, Microsoft Office Suite.
◊ Languages: Basic SQL, HTML, and working familiarity with XML.
◊ A great team player: Excellence in both customer service and product support with strengths in phone and e-mail support, remote and on-site trouble shooting, planning and implementing proactive procedures and methods to avoid problems in the first place.
Hotmail, Sunnyvale, CA
Aug 1997 Dec 99
◊ Web-User Interface Designer
- Member of the original User Interface team for Hotmail
- Initiated and executed user experience and usability studies & implemented results to help create the most widely used web interfaces in the world.
- Designed, developed and implemented major User Interface features using HTML, and other languages.
- Responsible for major elements of the UI including Inbox, Compose, Help Center, and Find Message.
- Mastered trouble ticket and bug tracking system and fixed UI bugs in both development and production environment with zero down time.
MSN/Hotmail - Microsoft, Redmond WA
Dec 1999 Dec 01
◊ Systems Administrator
- Administered clusters of more than 23,000 FreeBSD servers
- Installed, configured and administered clusters of more than 23,000 Windows 2000 servers
- Installation, configuration and administration of Sun Ultra series, Cisco routers, nCipher encryption boxes, and other various data center hardware.
- Installed and swapped out hardware such as memory, hard disks, power supplies as needed for data center operations to be able to maintain optimum operations.
- 24/7 On-Call administrator for Hotmail.com responsible for sustaining a ZERO downtime network via remote administration or by traveling to Internet Data Centers when needed.
Agile, San Jose, CA
Jan 2002 Feb 03
◊ User Interface / Usability Engineer
- User Interface navigation template design.
- Exercised my skills in HTML and human computer interaction factors to change the design and navigation of Agile products in order to make the applications interfaces more logical and user friendly.
- Worked across platforms and development teams to unify the design direction and mentality to assure the best possible end user experience.
M-Systems, Newark, CA
Feb 2003 Jan 04
◊ Systems Administrator Staff Technical Support
- Lead systems administrator for US Corp office.
- Managed all internal systems/servers, laptops, development machines, mail machines, technical support machines, shipping & receiving machines, and firewalls.
- Phone and e-mail support both internally and internationally for traveling Field Service Engineers and Sales persons.
- Managed all internal phone systems, fax machines, network printers, and office/supply logistics and ordering, and distribution.
Apex Motorsports Inc, Santa Clara CA
Jan 2004 Jan 05
◊ President of Corporation
CosmicKettlecorn, Sunnyvale, CA
Jan 2001 Current
◊ Ceo/Founder of Corporation
Barracuda Networks, Mountain View, CA
Feb 2006 September 2006
◊ Systems Administrator Tier1 Technical Support - Temp Contract
- Front line customer contact troubleshooting of Linux/Mysql/and other open source based Spam/IM/Spyware firewall units..
- Work one on one with customers with single and clustered units to resolve Barracuda, e-mail, virus, and other issues and work with both customers and internal QA/Engineers when needed in order to resolve an issue.
- Phone and e-mail support in US as well as internationally for end users customers as well as resellers of the companies full product line.
RHT, San Jose, CA
September 2006 Current
◊ Contractor Tier2 Client Support Engineer for unique Linux based SMS messaging platforms
- Client support engineer - maintain and troubleshoot both US and International client accounts for SMS messaging and content delivery on Linux/Java based platform.
- Worked both via e-mail and telephone with clients to resolve various platform, client, and carrier issues in as quick of a manner as possible.
- Executed various SQL queries and updates as needed for client account configurations such as log-in credentials, price points/tariffs, content delivery types, carrier, shortcodes, and other various parameters.
- Performed various traces of SMS traffic of text and content (ring tones, wallpapers, subscriptions, etc) using command line utilities such as grep/zgrep. Also used proprietary web gui for running traces and reports to account for failed or successful delivery of both MO and MT traffic from clients to end user handsets and vs/vs.
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Education: |
Michael Miller
San Jose, Ca 95134
Phone: 408.954.8465
E-mail: cosmiclinux@gmail.com
Profile 10 + years of experience including:
◊ OS: Various flavors of LINUX/UNIX, (Redhat, Solaris, FreeBSD, Mandrake others), Mac OS(X), MS Windows.
◊ Hardware: PC Construction, installation, and configuration. Desktops, laptops, rack mount units. Corporate & Internet Data Center installs Cisco routers, Sun Ultra series, hard disk storage/raid, Network cards, and nCipher SSL Encryption devices.
◊ Software/Tools: Adobe products (Photoshop/Acrobat), Rational Clear Case, MS Raid (Similar to other bug tracking tools), browsers, Microsoft Office Suite.
◊ Languages: Basic SQL, HTML, and working familiarity with XML.
◊ A great team player: Excellence in both customer service and product support with strengths in phone and e-mail support, remote and on-site trouble shooting, planning and implementing proactive procedures and methods to avoid problems in the first place.
Hotmail, Sunnyvale, CA
Aug 1997 Dec 99
◊ Web-User Interface Designer
- Member of the original User Interface team for Hotmail
- Initiated and executed user experience and usability studies & implemented results to help create the most widely used web interfaces in the world.
- Designed, developed and implemented major User Interface features using HTML, and other languages.
- Responsible for major elements of the UI including Inbox, Compose, Help Center, and Find Message.
- Mastered trouble ticket and bug tracking system and fixed UI bugs in both development and production environment with zero down time.
MSN/Hotmail - Microsoft, Redmond WA
Dec 1999 Dec 01
◊ Systems Administrator
- Administered clusters of more than 23,000 FreeBSD servers
- Installed, configured and administered clusters of more than 23,000 Windows 2000 servers
- Installation, configuration and administration of Sun Ultra series, Cisco routers, nCipher encryption boxes, and other various data center hardware.
- Installed and swapped out hardware such as memory, hard disks, power supplies as needed for data center operations to be able to maintain optimum operations.
- 24/7 On-Call administrator for Hotmail.com responsible for sustaining a ZERO downtime network via remote administration or by traveling to Internet Data Centers when needed.
Agile, San Jose, CA
Jan 2002 Feb 03
◊ User Interface / Usability Engineer
- User Interface navigation template design.
- Exercised my skills in HTML and human computer interaction factors to change the design and navigation of Agile products in order to make the applications interfaces more logical and user friendly.
- Worked across platforms and development teams to unify the design direction and mentality to assure the best possible end user experience.
M-Systems, Newark, CA
Feb 2003 Jan 04
◊ Systems Administrator Staff Technical Support
- Lead systems administrator for US Corp office.
- Managed all internal systems/servers, laptops, development machines, mail machines, technical support machines, shipping & receiving machines, and firewalls.
- Phone and e-mail support both internally and internationally for traveling Field Service Engineers and Sales persons.
- Managed all internal phone systems, fax machines, network printers, and office/supply logistics and ordering, and distribution.
Apex Motorsports Inc, Santa Clara CA
Jan 2004 Jan 05
◊ President of Corporation
CosmicKettlecorn, Sunnyvale, CA
Jan 2001 Current
◊ Ceo/Founder of Corporation
Barracuda Networks, Mountain View, CA
Feb 2006 September 2006
◊ Systems Administrator Tier1 Technical Support - Temp Contract
- Front line customer contact troubleshooting of Linux/Mysql/and other open source based Spam/IM/Spyware firewall units..
- Work one on one with customers with single and clustered units to resolve Barracuda, e-mail, virus, and other issues and work with both customers and internal QA/Engineers when needed in order to resolve an issue.
- Phone and e-mail support in US as well as internationally for end users customers as well as resellers of the companies full product line.
RHT, San Jose, CA
September 2006 Current
◊ Contractor Tier2 Client Support Engineer for unique Linux based SMS messaging platforms
- Client support engineer - maintain and troubleshoot both US and International client accounts for SMS messaging and content delivery on Linux/Java based platform.
- Worked both via e-mail and telephone with clients to resolve various platform, client, and carrier issues in as quick of a manner as possible.
- Executed various SQL queries and updates as needed for client account configurations such as log-in credentials, price points/tariffs, content delivery types, carrier, shortcodes, and other various parameters.
- Performed various traces of SMS traffic of text and content (ring tones, wallpapers, subscriptions, etc) using command line utilities such as grep/zgrep. Also used proprietary web gui for running traces and reports to account for failed or successful delivery of both MO and MT traffic from clients to end user handsets and vs/vs.
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Endorsements
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Michael has received 1 endorsement.
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Michael has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.162 |
IT Support - 9 yrs experience |
US-New York-New York City |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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