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Title: |
Cisco Network Pro
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Location: |
US-Illinois-Chicago
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Work History: |
Kforce Professional Staffing – Chicago, IL 08/06 to Present
Network Support Engineer / AT&T Contract (USPS Project)
• Responsible for configuring and turning up frame relay connections to new sites and migrating the customer’s network over to the AT&T network.
• Troubleshoot and configure Cisco 2600-2800 routers, BGP issues, Cisco hardware issues, Paradyne CSU/DSUs, ISDN, and extended DMARC wiring issues.
• Work with vendors (LECs) to resolve T1 circuit issues.
• After equipment and circuits are successfully installed, test the equipment and T1 circuits for performance issues before migrating customer’s LAN to the AT&T router/network.
T-Mobile Hotspot - Carrollton, TX 06/03 to 08/06
Network Operations Center (NOC) Analyst
• Monitored 20 thousand network devices (routers, switches, wireless access points, and servers) and their circuits (T1 and T3) using the Network Management System (NMS), NetExpert.
• Troubleshoot and resolve T1 and T3 circuit outages.
• Troubleshoot and resolve any and every type of issues with the following network devices: Cisco Wireless Access Points (Models: 340, 350, 1100, 1200, 1300, and 1400), Cisco routers (Models: 1721, 3700, and 7206 VXR), and Cisco 3500 Catalyst switches.
• Configure and secure Cisco APs and routers for newly-deployed Hotspots.
• Perform or supervise maintenance work orders such as network hardware replacements (routers, DS3 cards, etc.).
• Troubleshoot and resolve radio frequency (RF) and general 802.11b/g (WiFi) issues at Hotspot venues. This mostly consists of signal bleed-over issues at coffee shops, book stores, large hotels, airport terminals, and airline VIP clubs.
• Use Remedy trouble ticketing system to document all work.
Allegiance Telecom, Inc. - Dallas, TX 09/02 to 06/03
Business Customer’s Network Support Rep.
• Troubleshot and resolved customer T1 and T3 circuit outages.
• Configured customer routers with NAT, DHCP, and other router functions.
Bill Whitmire
Page 2
• Maintained customer DNS zone files and resolved POP/SMTP and general DNS issues.
• Used NetCool to pro-actively monitor customer voice/data circuits and Clarify to document all work done.
@Link Networks - Richardson, TX 12/00 to 05/01
Network Operations Center (NOC) Analyst II
• Troubleshot and resolved issues with the following network devices on the nation-wide ATM network infrastructure: Nortel Passport 15000 ATM switches, Nortel Promatory DSLAMs, Lucent CBX ATM switches, Lucent TNT DSLAMs, Avidia Pairgain DSLAMs, and Redback Networks DSLAMs.
• Troubleshot and resolved DSL outages remotely from the previously-listed DSLAMs.
• Troubleshot and resolved T1, T3, and DSL circuit outages.
• Maintained customer DNS zone files and resolved POP/SMTP and general DNS issues.
• Used Netcool and HP’s What’s Up Gold to monitor T1, T3, and DSL circuits.
Earthlink, Inc. - Las Colinas, TX 02/00 to 12/00
Business Customer’s Network Support Rep.
• Troubleshot and resolved T1, T3, and Frame Relay circuit outages.
• Configured Cisco routers to use RIP and BGP and troubleshot and resolved any related issues.
• Provided security for customer’s networks by creating and maintaining IP access lists on Cisco and Livingston Portmaster routers.
• Supported SDSL and IDSL circuits on a pre and post installation level which involved knowledge of IP allocation, PVC provisioning, etc.
• Maintained customer DNS zone files and resolved POP/SMTP and general DNS issues.
FlashNet Communications - Fort Worth, TX 12/97 to 02/00
Technical Support Rep. III / Coach
• Resolved 56k, ISDN, and DSL issues for home and business users.
• Mentored and coached technical support representatives on both technical issues and call-handling methods.
• Resolved customer escalations. Customers were typically irate so I learned a great deal about defusing many types of situations and how to win customers.
• Developed technical and call-handling procedures and instructed pre-shift technical training classes to technical support representatives.
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Skills: |
Cisco certified professional with over eight years of technical experience in the ISP/Telecom field, mostly from within a Network Operations Center (NOC). Key skills are T1 and T3 data circuits, Cisco routers and switches, internet routing protocols (OSPF, BGP, etc.), network security (Cisco IP access lists and firewalls), wireless data networks (WiFi), procedure-developing and training. Along with my solid technical experience, I possess excellent written and verbal communication skills and develop positive, professional relationships with ease.
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Education: |
Highschool/CCNA
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Endorsements
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Bill has received 2 endorsements.
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Bill has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.962 |
Electrical Engineer |
US-Missouri-St. Louis |
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Details
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9.256 |
IT Support - 10 yrs experience |
US-New York-New York City |
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Details
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Public Messages
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Date |
Message |
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06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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12.20.07 |
Invitation to look at current job openings in Chicagoland area
Hello!
We are getting ready for the new year, and looking at all potential candidates for IT positions. Are you currently working right now? Please take a look at our current openings, and feel free to update your resume, and or contact me.
Thanks!
Kim
Click here to view current job openings. http://www.maxhire.net/cp/?E15468361D43515B775013
Jobco prides itself at finding and presenting qualified candidates who meet client needs and exceed their expectations. Employee satisfaction is the secret to our success and we are committed to helping our candidates in their career search and development. Due to our flexible placement options and job coaching, candidates who start contract work often begin satisfying and rewarding careers as permanent employees.
Learn more about Jobco, view other job openings via the link below. You can update your contact information, and submit a current resume.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Kim Garcia
Recruiter
Jobco Staffing Professionals
1010 Jorie Blvd Rd., Suite 302
Oak Brook, IL 60523
630-571-6020
630-571-6021 fax
kim@jobcostaffing.com
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09.28.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. I’m happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture – The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the company’s state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
• Exchange 2003\Exchange 2007
• Live Communication server (LCS)\Office Communications Server (OCS)
• Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
• Remote Messaging Technologies (OWA, RPC over HTTP)
• Anti-Spam Technologies
• Anti-Virus Technologies (messaging specific)
• Messaging DR best practices
• Storage technologies (SANs, FC Switches, HBAs)
• Microsoft Outlook 2003/2007
• Active Directory
• Windows 2003 Server
• DNS
• SMTP
• Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
• Researching and developing solutions to meet enterprise wide messaging needs.
• Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
• Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
• High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry “best practices”. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
• Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
• Maintaining and troubleshooting Live Communications server 2005.
• Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
• Maintaining and troubleshooting BlackBerry and Good Technologies servers.
• Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
• Maintaining and Configuring EMC SANs and FC Switches.
• Working with Communications group to troubleshoot Cisco Unity issues.
• Keeping documentation up to date for the messaging environment.
• Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
• Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
• Excellent problem solving, written and oral communication skills.
• Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required.
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