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Data Center technician
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US
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PROFESSIONAL EXPERIENCE
Contract employment & independent consulting: 2003-Present
Getronics, Billerica, MA
IGS Telecom Data Center support, Chevron HQ (San Ramon, CA)
Executed daily adds, moves and changes to support 5,000 campus employees. Maintained the physical data center wire plans and ran cross-connects for Nortel PBX, data center fiber optic and copper. Served as DSL expert for the team. Installations included 2 T-1s, Cisco switches, UPS power connections and LAN drops to campus users.
CSI America, San Leandro, CA
DSL Field Engineer / WAN Consultant
Performed WAN, CPE and layer 1 installations. Dispatched to area residences and businesses to install, test and troubleshoot high-speed DSL routers.
Tek Systems, San Jose, CA
Subcontractor, Nextiraone Federal, Lockheed Martin
Designed, installed, upgraded, tested and performed troubleshooting of high-capacity, layer 1 LAN/WAN instrastructure for mission-critical Lockheed Martin clients. Key actions included end-to-end testing of DSO, T1, DS3, OC point-to-point and trunk links, as well as fiber optic installation, termination and test.
JEFFREY J. BARTLETT PAGE 2
PROFESSIONAL EXPERIENCE
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Exodus Communications, Santa Clara, CA (later Cable & Wireless LLC / Savvis) 1998-2003
Telecommunications Field Support Technician
Provided field support for diverse telecommunications requirements. Key actions included the following:
Convinced the company to order multiple multiplexed T3 pipelines (POPs) from ILEC for newly built data center core facilities (nodes), with extension to sub-nodes on T3 de-multiplexers, which enabled fast distribution to customer cages.
Results: Saved existing copper facilities for low-speed customer communication products. Improved the T1 ordering, provisioning and delivery process for customers. Created a profit center for the company through reselling high-speed service. Installed, tested and performed troubleshooting of WAN high-capacity transport circuits, megabit and gigabit Ethernet uplinks, and fiber optic or copper circuit extensions.
Designed, installed and managed mission-critical layer 1 data center core facilities for an internal and enterprise customer base.
Developed, installed and managed a multi-campus WAN and Thermal monitoring networks using TCP/IP and SNMP protocols for problem detection with statistics and alarms.
Authored technical documents related to best practices, ISO 9000 and operations for the companys install team.
Served as a team trainer for telecommunications survival boot camp, CAC administration and maintenance, and physical site audits of customer circuit installations.
Healy & Company, Inc., San Ramon, CA 1997
Transmission Tech II
Conducted network-wide troubleshooting and testing. Actions included installing end-user circuits, OC transport equipment and T1 multiplexers.
Previous experience:
Northern Telecom, Inc., Santa Clara (11 years)
Test Team Lead, Manufacturing; Production Control; Technical Support Engineer
Led and trained a crew of 12 test technicians. Performed functional test and troubleshooting of digital PBX systems and peripherals. In addition, performed technical functions in Production Control and as a Technical Support Engineer for the Software Manufacturing department, which included developing quality control checks and providing training for production personnel.
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Skills: |
Skilled technical professional with over 15 years of responsible experience in technology companies, including data center operations with high-speed, high-capacity and high-reliability demands. Experienced team leader with strong problem-solving skills and calm response to crisis situations. Proven ability to communicate with both technical and non-technical individuals. Core expertise includes:
Hardware / Test Equipment:
LAN/WAN, routers (including Cisco), CSU/DSUs, digital multiplexers, switches, hubs, concentrators, servers, Cat 5 & 6, NIUs, DSO/DSI/DS3, DACS, O-scopes, OC, Fujitsu FLM,
T-Bird, SONET test equipment
IBM, SUN Sparc and Apple Macintosh workstations
Fluke, Micro Test, TTC, Sunrise Telecom, Textronic, Digital Lightwave
Software Applications:
MS Office: Word, Excel & PowerPoint; Windows XP
Visio Basic, UNIX-based, Fujitsu FlexR, QuickBooks, Siebel, Remedy, Peoplesoft, Phoenix
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Education: |
PROFESSIONAL DEVELOPMENT
Mission College, Santa Clara, CA: Courses in AC & DC Fundamentals, Digital Principles, Analog Circuits, C Programming, UNIX Fundamentals, Data Communications and Microprocessors
Smart Force (e-learning): MSCE and CCNA Fundamentals
Accent Technology: CCNA Certification Course
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Endorsements
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Jeffrey has received 1 endorsement.
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Jeffrey has endorsed 0 Members.
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9.256 |
IT Support - 10 yrs experience |
US-New York-New York City |
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Details
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Public Messages
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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