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Title: |
Windows Systems Admin / LAN Admin
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Location: |
US-California-San Francisco
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Work History: |
EMPLOYMENT EXPERIENCE
Currently seeking Windows Systems Administration work
September, 2006 - present
Summary
After completing a contract at TRW in Livonia, MI I have worked on my own independently supporting office networks and server systems until I find appropriate long term opportunity. I am looking for work supporting all aspects of a Windows-based Server network while utilizing my ten years of experience and in leveraging my MCSE certifications.
Windows Systems Administrator - TRW Automotive
March, 2006 September, 2006
Livonia, MI
Responsibilities
Duties include resolving all support tickets regarding the hardware and software of the 400 Windows 2003/2000 Intel-based servers in the Data Center of TRW North American Head Quarters. Tasks also involve the use of VMWare 1.3.1 Virtual Server, MS Virtual Server 2005, and documentation in support of QS 9000 goals.
Active Directory support including Account Administration and Domain integration of WinNT 4.0 and 2000 domains. This involved creating two test forests, one 2000 and one 2003, and test creating forest trusts and forest integration.
Citrix Presentation Server 4 support, and remote support of client offices. Support also involved working with Network Admins in regards to issues that may involve network infrastructure such as a Cisco load balancing switch, or cabling. Administration responsibilities utilized the following software:
All aspects of MS Administrative tools, including IIS, DHCP, DNS, WINS, Group Policy, and Active Directory support tools.
Remote Administration: PC Anywhere 10.0, VNC, Windows Remote Desktop or Terminal Services
Monitoring software, update management software: Symantec System Center Console 10, BigFix Enterprise Console Ver 6, Solarwinds Network Monitor, GFI Network Monitor Server Manager 5.5.
Systems Administrator - Ford Motor Corp
Contract assignment, September 2005 December 2005 (Ford budget cuts; laid-off)
Dearborn, MI
Responsibilities
Enterprise wide support for Web Farm severs (approx 1000 servers). Responsibilities included support for Windows 2000 and 2003 Server, involving VMWare Virtual Server IIS 5.0 and 6.0, OS Patch management, Cluster and Network Load Balancing, Image builds and post check configurations, SAN and storage support along with connectivity.
Most operating system images and application installas and software updates were administered via VB and ASP scripts which I did not write myself but I had access to these files in order view and troubleshoot issues.
The VMWare had a Linux ESX server used for allocating resources. I became further aware of how this system is utilized while working in this environment.
Network Support Engineer Independent contract assignments
January 2005 August 2005
Metro Detroit Area
Responsibilities
I had been studying for IT based certifications while working on short-term per-project-based contract assignments involving either independent home or small office support or enterprise wide assignments. Projects have included Windows Small Business Server 2003 support, Office/Home network analysis and support. Studied for MCSE based on Server 2003; accomplished May 2005. Currently studying for Cisco Certified Network Associate CCNA certification.
Desktop Support Tech II. Swedish Hospital
Scout Recruiting, October 2004 December 2004
Seattle, WA
Responsibilities
Enterprise level environment (800 client PCs); providing hands-on personal support for network connectivity of offices and the integrity of each PCs hardware and software this include the health care departments, doctors offices and nurse stations. Duties included system imaging using Ghost v. 8, Palm Tungston setup and trouble-shooting for executives, and instructing users on how to use their systems and software for utilizing their laptops, printers and wireless connections.
Support Engineer 3 Microsoft Corporation
Volt IT Services, June 2004 September 2004
Issaquah, WA
Responsibilities
Six week hands-on training for supporting the setup, installation, and deployment of Windows NT Server 4.0, Windows Server 2000, Windows XP Professional and Windows Server 2003. This included support for Bug Check/Blue-Screen analysis, Windows Registry and Windows Architecture, Active Directory and Group Policy.
Responsibilities also included the support for the following: Disk storage, RAID, SANs, NTBackup, scripted Unattended and RIS installations and support for patch management software especially Software Update Services (SUS) server and slipstreaming updates, Virtual Server 2005, and Active Directory support.
Supported customers over the phone in customer service focused Help Desk environment.
Network Analyst
Alliance Data Systems Inc. - September 2003 - June 2004
Seattle, WA
Responsiblities
This role requires a high level of customer service and task management while acting as the single local point of contact for hands-on support, and management of a 120 PC LAN. The Network Analyst communicates the progress of projects to HQ supervisors located in Dallas, TX while managing projects, and supporting the maintenance and asset management of the LANs 16 Dell PowerEdge servers and 120 PCs. The PC network connectivity support demands trouble-shooting knowledge of physical media such as cabling, NICs and wireless support, PC Hardware and also of TCP/IP protocols. Backend support involved understanding the functionality of switches, routers and WANs as well as supporting Windows 2003/2000 Server and Citrix Server.
The Backend maintenance/projects include:
Professional level of ownership in resolving network connectivity issues.
Prompt Windows Server 2000 and 2003 issue response and maintenance, i.e. server outages, RAID support, firmware and driver updates, and managing server antivirus and OS updates including the installation of Windows Software Update Services and the use of Group Policy for updates and implementing security.
Taken part in the migration from NT4 to Windows 2003 Active Directory. This has involved OU setup and design and account maintenance as well as setup and support for AD database replications.
Refining the entire backup process
Managing warranty agreements, server decommissions or server role changes.
Use of proper Change Order procedures for completing necessary off-hours projects.
The Client side maintenance/projects include:
Dell D600 Laptop rollout
XP Professional Upgrade.
Manage inventory and support of Dell laptops and desktop systems.
PC Operating systems support: Windows XP Professional SP 1 and 2000 Professional.
Network Operator
Atlas-DMT, November 2002 September, 2003
Seattle, WA
Responsibilities
The Network Operations Center Operator, NOC Operator (~20 servers at each Data Center):
Assist in the administration of corporate domains and network servers including back-ups. Network Help Desk support for back-end and end-users. Maintaining a keen attention to detail and high level of customer service while monitoring the integrity for each data center in the United States, the NOC Operator acts as the single point of contact for communications of tracking and assisting in resolving each occurring issue for Atlas-DMT, a worldwide leader in web-based advertising and data analysis.
Second Level support for Windows Server 2000 and 2003 operating systems. Also utilized basic Unix commands for email and copying files and navigating within the OS environment, worked with some vi comands.
A thorough understanding of SANs, TCP/IP, key networking protocols and monitoring tools.
Worked with BigIP software for load balancing web farms.
Desktop PC Operating system imaging and using RIS for OS deployments.
Monitoring Software utilized daily includes: NetIQ AppManager, Compaq Insight Manager, HP Openview, and SiteScope.
Internal Ticketing software is used for creating and tracking technical issues.
As the NOC Operator I am also a point of contact for helpdesk support.
Network Support Technician
Real Spectrum, July 2002 November 2002
Seattle, WA
Provided contracted support on a per project basis for small office and home networks.
Multiple small office environments that included XP Professional Desktop and laptops, mainly implemented Windows Small Business Server 2003 for centralized server and email; multiple Wintel Servers (HP, some older Compaqs and Dell); Majority Operating Systems were MS Win Server 2003, 2000 and NT 4; DHCP, WINS, IIS 5 and 6, FTP; DSL Internet and firewall setup.
IT Support Specialist
PUBLICIS USA, December 2000 - June 2002
Seattle, WA
Network support:
350 client systems and backend server support involving backup, Exchange Server 5.5, file servers and remote pc support.
Contractor - PC Helpdesk Specialist II (Regence Blue Shield)
Alternative Resources Corp, May 2000 - November 2000
Seattle, WA
English Teacher
Private School Teacher in the Republic of Croatia, September 1998 November 1999
Native Speaking Teacher of English as a Second Language.
Information Systems Analyst
Gilreath Manufacturing Inc., December 1997 June 1998
Howell, MI
Trouble-shooting the 85 Intel-based/Win95 networks and maintaining MS Windows NT 4.0 Server and MS Exchange 5.5 Server, MS Internet Information Server as well as daily back up.
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Skills: |
SUMMARY OF QUALIFICATIONS
10 years performing IT support and administration involving both LAN and WAN environments.
Small, Medium Corporate, and Enterprise level support of Microsoft Windows Server 2003, 2000, and NT4. This experience has most recently been gained during my current assignments and also at TRW, Ford, Microsoft, Alliance Data Systems, Atlas DMT, and at Publicis USA (Please see below for each instance). This has involved Microsoft system administration of Active Directory network resources, including the use of Group Policy. Support experience has also included of Citrix Presentation Server, proxy server, IIS support, electronic mail, file and share permissions, as well as for Veritas Backup Exec 8.6 10, Symantec Backup Exec 10d, and Windows SUS (Software Update Services) Server for patch management.
My experience providing support for network issues as well as server support was performed at TRW, Ford, Alliance Data Systems, Ford and Microsoft. This has also provided me with a practical understanding security and various security concepts, including firewalls (WatchGuard Firebox) and proxy configuration, perimeter defenses as well as internal security best practices. This recently includes support for Symantec System Center v. 10.
Professional and personable analytic, written, and oral communications skills. Ability to establish and maintain effective working relationships while managing projects with department managers, vendors, and contractors. Lead both hardware and software training sessions for technical peers and end-users.
My work at both Atlas DMT involved working in a Network Operations Center which provided me the responsibilities to monitor and respond the companies Wide Area Network.
Adaptability and task management while fulfilling projects mandated by management within limited timelines. Projects have included Patch management support setting up a Microsoft SUS Server, LAN expansions, OS upgrades, hardware and software roll-outs, and Backup Procedures / Disaster Recovery upgrades.
SUMMARY OF TECHNOLOGY
Basic experience with CISCO hubs, switches and routers; in addition to VoIP pone setup, cabling and wiring closet maintenance.
Practical Understanding of Unix operating system and file structure/navigation.
Microsoft Windows Operating Systems:
- 2003 Server Standard, Enterprise and Small Business Server, 2000 and NT4 Server including the installation, configuration, and the support and patch management.
-- 2000/2003 Active Directory Administrative Tools.
-- MS Exchange Server 2003/2000/5.5 --SQL Server 2000. -SMS 2.0
- XP Professional, 2000 Professional, NT4.0 Workstation, Win Me/98/95/3.11
- VMware: Virtual Server 2005 and Virtual PC 2004
Backup Administration: NTBackup, Symantec/Veritas Backup Exec, and Tivoli.
PC Imaging software: Scripting and the use of an answer file, Sysprep and use of RIS, also installation and utilization of Symantec Ghost Cast Server v8.0, including AI Packages.
Remote Administration: MS Remote Desktop / Terminal Services, MS Remote Assistance, Remote Administrator v. 2.1, VNC, PC Anywhere 2000.
Other: VPN administration, Wireless setup (Wi-Fi), PDA multiple versions
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Education: |
EDUCATION
Michigan State University 1995; East Lansing, MI
B.A. Dual Majors:
Bachelor of Arts, International Relations
Bachelor of Arts, German Language and Lit.
CERTIFICATIONS
Microsoft Certified Systems Engineer (MCSE)
Based on Server 2003 May 2005
Microsoft Certified Professional (MCP) Windows Server 2000:
Exam 070-215 Windows Server 2000 March, 2003
CompTIA A+ Certified August, 2000
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Endorsements
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Aaron has received 2 endorsements.
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Aaron has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.999 |
Systems Administrator / Technical support |
US-California-Los Angeles |
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Details
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9.983 |
Software Developer |
US-Missouri-St. Louis |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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