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Title: |
Data Center Tech Support Specialist
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Location: |
US-Georgia-Atlanta
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Work History: |
Document Conversion Solutions Atlanta, GA
Technical Support Specialist 2002-2007
Installed and troubleshoot computer hardware and software problems and all major computer peripherals such as network printers, high speed scanners and copy/fax machines
Coordinated and monitored daily production activities and projects related to imaging, data management and file scanning tasks using proprietary office software
Set-up and deployed PCs on the LAN and managed the conversion of all source media into digital images by scanning very large and small volume of files.
Installed OS hot fixes, patches and service packs on network PCs and servers when appropriate. Managed and maintained office database and helpdesk logs
Troubleshoot TCP/IP, DNS, DHCP, WINS, NetBIOS and Terminal Services
Inspected and corrected defective images and invalid indexes. Maintained and updated daily changes to inventory log and project work schedules. Posted daily and weekly project progress report to management
Quality checked the integrity and consistency of tif images and uploaded scanned data files to remote archive client servers via ftp
Utilized database extracts to create databases and performed data validation to create indexed records according to office procedures and guidelines using a proprietary scanning office SW
Backed up mission-critical completed projects and data files in external hard drives, zip drives, archive servers and troubleshoot network status and connectivity on the LAN
Delivered converted document output burned in portable and retentive storage devices such as PDF, CD-ROMs/DVDs, or access via the Internet by uploading data file images through ftp directly to archive remote client file servers or leased secure commercial file sharing servers such www.Xdrive.com per customers specific needs
Supported personnel on how to install and troubleshoot client application and a variety of hardware and software devices
Configured software and set up user account on the LAN
Performed security administration by resetting passwords, creating, moving, and disabling user accounts for network operating systems and software applications
Troubleshoot computer malfunctions and performed both hardware/software diagnostics
Provided technical support to PC users and repaired both desktop and laptop computer systems
Generated reports, charts, graphs and spreadsheets for presentations and summary reports using various MS Office Suite software packages
Upgraded system functionality by installing patches to operating system, developed and prepared variety of recurring and special reports and analyses for management
Information Technology Services (ITS) Dept, Gwinnett County Government Lawrenceville, GA IT Student Intern 2003-2003
Worked on Oracle 9i and MS SQL Server 2000 database management systems and a variety of associated assignments under the direct supervision of a senior DBA
Created, dropped and manipulated database tables using SQL command statements
Provided database administrative and technical support under the direct supervision of a DBA
Managed tasks such as database configuration and design, performance tuning and capacity analysis
Troubleshoot application installation and configuration, customization updates and cloning requirements in Oracle
Learned and assisted in database integrity and maintenance - backup and recovery methodologies in Oracle
Identified basic Oracle operations and listed the factors that affect Oracle performance
Created and generated miscellaneous tables, reports, forms and other activities as instructed by supervisor
configured LAN, directory structures, rights, security, software, print and files services
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Skills: |
SKILLS
Windows 9X/ NT/2000/XP/2003 MS-Access MS-FrontPage
MS-Visual Basic MS-Excel MS-Project
HTML MS-PowerPoint MS-Exchange
Linux MS-Word Novell
SQL, Oracle 9i MS-Visio
TECHNICAL TRAINING at Advanced Technology Group (www.atg.org) in Roswell, GA
A+, Net+, CCNA, MCSE 2003 Track and Oracle 9i
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Education: |
EDUCATION
Clayton State University Morrow, GA
Bachelor of Information Technology July 2003
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Endorsements
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Tek has received 1 endorsement.
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Tek has endorsed 0 Members.
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Rank |
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Location |
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1.004 |
Oracle DBA |
US-District of Columbia-Washington/Metro |
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Details
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Public Messages
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