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Title: |
Help Desk / Desktop Support
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Location: |
US-California-San Diego
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Work History: |
EXPERIENCE:
Intuit Inc., San Diego, CA.
8/2005 - 9/2006
IT Tech III
Provided 2nd Level support for the Corporate Help Desk, maintaining permissions for file shares, administering groups, users accounts on Active Directory & LDAP, Windows NT, Windows 2000 & 2003 Servers, maintaining SSL Certs on Windows Servers, assisting end users with problems and or questions relating to the production environment, performing OS patches on Windows, Unix & Linux servers via Unicenter Software Delivery, adding/removing host names from monitoring from Compaq Insight Manager, TNG & Site Scope, Activating software packages into the production enterprise computing environment via Unicenter Software Delivery, Installing standard software on Windows, Unix & Linux Servers via Unicenter Software Delivery.
System administration functions on Windows:
o Monitored and maintained primary domain server, backup domain server, print server, and document repository.
o Created new user accounts in domain
o Installed and maintained applications on department's desktop systems
o Performed RAM upgrades and hardware installations on department desktop systems
o Created, maintained, and installed images for department's desktop systems
o Troubleshooting connectivity issues
Help Desk functions:
o Providing 2nd Level Support for the Corporate Help Desk
o Maintaining Files Shares
o Administration of User Accounts
o Administration of Various Application Accounts
o Provided software support for our customers locally, nationally, and globally.
o Placed and received orders for parts and supplies for our department.
o Entered asset information in Remedy and in our Asset Management Quickbase database.
o Provided troubleshooting support on system and network issues that affected our customers' ability to connect to our systems.
o Entered and updated work requests and help desk tickets via Remedy.
o Responsible for contacting HP for scheduled maintenance as well as emergency repairs on the HP3000systems.
o Worked closely with actual help desk on various projects to update customer information in Remedy.
Production Support functions BRIO:
o Setting up Production Schedules
o Creating ODBC Connections
o Uploading SQL queries
o Testing SQL queries before releasing into the Production environment
o Ensuring Reports are well designed and conform to established parameters
o Maintaining User Accounts & User Licenses
o Maintaining Schedules, Jobs, Folders, Groups
o Assisting End Users with installation of Client Software associated with Brio
o Assist End User with trouble shooting of Client Software associated with Brio
o Assist Report Developers in trouble shooting Queries
o Perform routine maintenance on Brio Servers (archiving log files, cleaning up log files, maintaining disc space)
02/2002 8/2005
Sr. Computer Operator
Basic responsibilities included monitoring and operating our multiple systems in adherence of established schedules that including running batch jobs, creating tapes, printing reports, performing database stores/restores and system/database. In addition to being the senior operator on the HP3000 systems, I was the domain administrator and desktop support specialist for my department.
I also performed a variety of administrative functions such as creating and adjusting shift schedules to ensure 24/7 coverage, logging in to and monitoring systems remotely using Nortel VPN, providing escalated customer support, submitting and updating work requests in Remedy, creating databases in Quickbase to track metrics and assets, assisting in the development and documentation of procedures and processes to improve overall efficiency, communication and performance of the department and systems, and participated in two successful Sarbanes-Oxley audits as the process owner of user access accountability.
System administration functions on HP e3000's:
o Performing OS upgrades on HP3000
o Performing Software upgrades on HP3000
o Installing hardware on HP3000, disc arrays, etc
o Installing and configuring 3rd party software
o Setting up users via Security 3000 & MPE
o Performing dataset resizing with Adager
o Troubleshooting system issues
o Troubleshooting connectivity issues
o Creating and modifying scripts in MPE
o Monitoring and enforcing user maintenance and security
System administration functions on Windows:
o Monitored and maintained primary domain server, backup domain server, print server, and document repository.
o Created new user accounts in domain
o Installed and maintained applications on department's desktop systems
o Performed RAM upgrades and hardware installations on department desktop systems
o Created, maintained, and installed images for department's desktop systems
o Troubleshooting connectivity issues
Help Desk functions:
o Providing 2nd Level Support for the Corporate Help Desk
o Maintaining Files Shares
o Administration of User Accounts
o Administration of Various Application Accounts
o Provided software support for our customers locally, nationally, and globally.
o Placed and received orders for parts and supplies for our department.
o Entered asset information in Remedy and in our Asset Management Quickbase database.
o Provided troubleshooting support on system and network issues that affected our customers' ability
o Connect to our systems.
o Entered and updated work requests and help desk tickets via Remedy.
o Responsible for contacting HP for scheduled maintenance as well as emergency repairs on the HP3000systems.
o Worked closely with actual help desk on various projects to update customer information in Remedy.
Proteam.com, Los Angeles, CA.
9/2000 to 7/2001
Systems Administrator
Basic responsibilities included monitoring and operating our multiple systems in adherence of established schedules that including running batch jobs, creating tapes, printing reports, performing database stores/restores and system/database. In addition to being the Systems Administrator on the HP3000 systems
System Administration Functions on HP e3000s:
o Performing OS upgrades on HP3000
o Performing Software upgrades on HP3000
o Installing hardware on HP3000, disc arrays, etc
o Installing and configuring 3rd party software
o Setting up users via Security 3000 & MPE
o Performing dataset resizing with Adager
o Troubleshooting system issues
o Troubleshooting connectivity issues
o Creating and modifying scripts in MPE
o Monitoring and enforcing user maintenance and security
Ideal Mall, Torrance, CA.
2/2000 to 9/2000
EDI Help Desk Administrator
Basic responsibilities included monitoring EDI transactions between Ideal Mall and trading partners, working with
Trading partners and internal customer services on EDI discrepancies, providing Operations Support for Computer
Operations.
Pulse Engineering, San Diego, CA.
8/1997 to 2/2000
Computer Operator
Basic responsibilities included monitoring and operating our multiple systems in adherence of established schedules that including running batch jobs, creating tapes, printing reports, performing database stores/restores and system/database.
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Skills: |
Most recently I have experience working in a group of System Administrators that provided 2nd level support for the Corporate Help Desk as well as performing administrative functions on Windows, Unix & Linux Servers for IT systems including business applications requiring always on (99.99%) service availability. I also have several years of experience working in a shop that operated 24/7 year-round that supported as many as 2000 users on five separate HP3000 systems, covering tasks that included running the production batch checklist, escalated customer support, and software and hardware installation and maintenance on our HP3000s and Windows PCs.
Operating Systems - Windows NT 4.0, Novell, Windows 2000 Server, Windows 2003 Server, Windows 2000, Unix, Linux, Windows XP Professional, Windows XP Home, HP3000 MPE/ix 7.5
Tools Active Directory, TNG, Sitescope, Compaq Insight Manager, Unicenter Software Delivery, Ecometry 5.3 for HP3000, Netbase, Adager, Microsoft Office, Quickbase, Brio 8, Nbspool, OCS, Remedy 5.5, Vesoft Security 3000, Tidal Enterprise Scheduler, Nortel VPN, RoadRunner/Backpack, HPStore/Restore, Arcus Media Link, Reflection for HP, Service Center 6.0, Remedy 5.5
Hardware - Windows PC, Windows Servers, Unix Servers, Linux Servers, HP 3000: N-Class series, 997 series, 979 series
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Education: |
EDUCATION:
Computer Applications & Networks, Coleman College
Active Directory Training
Business Objects 6.5 Core Reporting
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Endorsements
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Kevin has received 1 endorsement.
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Kevin has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.255 |
IT Support - 10 yrs experience |
US-New York-New York City |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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