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Title: |
Desktop Support II
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Location: |
US-Illinois-Chicago
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Work History: |
Karmanos Cancer Institute Detroit, MI 9/2004 Present
DESKTOP SUPPORT II - III
Administrator of Remedy Magic Service Desk with MDAS
Browser-based support automation tool
Magic Desktop Automation Suite (MDAS) provides hardware and software asset discovery, software distribution, license monitoring, and remote control
Responsible for the installation, configuration, and maintenance
Desktop support for physicians, researchers, administrators
Software and hardware troubleshooting and replacement
Printer support including installation, troubleshooting, replacement, and network connectivity
Installation and support of wired and wireless network infrastructure
Pfizer Research and Development Ann Arbor, MI 2/2002 7/2003
SENIOR SUPPORT SPECIALIST
Provided server-to-desktop support for 900+ Chemistry and Informatics colleagues
Supported Chemistry and Discovery applications for scientists
ISIS Draw / ISIS Base
ChemDraw
Spotfire
Exceed
Collaborated with the I2K (Windows2000) validation/upgrade team
Hardware troubleshooting and repair/replace
Initiated and implemented documentation of software installation
Coordinated with the networking group to assure network connectivity for all supported colleagues
Inventoried Discovery PCs
PC Leasing representative responsible for over 1000 PCs
Integ Staffing Contracted to Pfizer R&D 9/2000 2/2002
Same as above position, only as a temp-to-hire position where I was hired in full time.
Ford Motor Company Product Design Center Dearborn, MI 12/99 9/2000
Contract position
PC TECHNICIAN / LAPTOP ADMINISTRATOR
2nd level support of over 4000 Windows PCs (95, 98, NT, and 2000)
Analyzed end user configuration issues
Supported mainstream applications (Office Suite) as well as proprietary software
Hardware diagnosis for separate hardware support team
Responsible for the upkeep, distribution, and return of 110-laptop pool
Rotated to the call center 1-2 times a month to handle live calls
McKesson Pharmacy Systems Livonia, MI 1/97 12/99
QUALITY ASSURANCE / PRODUCT VALIDATION
Created and implemented test plans for beta software
Tested pre-release software
Worked with the customers and developers to ensure quality products that met all needs
Originally started in Customer Support
Phone support for over 7000 non-technical users
Fast-paced environment
Hardware and software support
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Skills: |
DOS 3.x -6.x
MS Windows 3.x,9x,2000 and XP
Custom OS creation build/run
Virus/spyware detection and removal
Remote control tools (SMS, NetMeeting, VNC)
PDA - Palm, Windows CE, Blackberry
Symantec Ghost 5x thru 7x
MS Office
MS Outlook 97 through 2003
IP Telephony
LAN
WAN
Wireless Deployment and Security
Broadband Cable/DSL
Magic Support Desk
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Education: |
Wayne State University Detroit, MI 9/91 5/94
Business/Information Systems Curriculum
Michigan State University East Lansing, MI 9/88 3/91
General Studies
Microsoft Windows 2000 Advanced Server
Microsoft Front Page 98
Microsoft Windows NT 4.0 Administration
Microsoft Access
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Endorsements
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Anthony has received 1 endorsement.
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Anthony has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
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9.255 |
IT Support - 10 yrs experience |
US-New York-New York City |
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Details
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Public Messages
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Date |
Message |
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12.20.07 |
Invitation to look at current job openings in Chicagoland area
Hello!
We are getting ready for the new year, and looking at all potential candidates for IT positions. Are you currently working right now? Please take a look at our current openings, and feel free to update your resume, and or contact me.
Thanks!
Kim
Click here to view current job openings. http://www.maxhire.net/cp/?E15468361D43515B775013
Jobco prides itself at finding and presenting qualified candidates who meet client needs and exceed their expectations. Employee satisfaction is the secret to our success and we are committed to helping our candidates in their career search and development. Due to our flexible placement options and job coaching, candidates who start contract work often begin satisfying and rewarding careers as permanent employees.
Learn more about Jobco, view other job openings via the link below. You can update your contact information, and submit a current resume.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Kim Garcia
Recruiter
Jobco Staffing Professionals
1010 Jorie Blvd Rd., Suite 302
Oak Brook, IL 60523
630-571-6020
630-571-6021 fax
kim@jobcostaffing.com
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09.28.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required.
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