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Title: |
Network Analyst
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Location: |
US-Illinois-Chicago
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Work History: |
Network Analyst October 2004 to Present
Robert Bosch LLC, Mt. Prospect, IL
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Designed and implemented server deployment procedures and administration policies for the company.
Provide onsite and phone technical support to user base of more than 650+.
Upgrade, modify and replace server hardware, components.
Configure, assemble and install HP/Windows servers and/or peripheral equipment.
Experience working with various HP server hardware such as DL360, DL380, DL580, and BL20p blades.
Install, configure, and administer windows 2000/2003 servers OS using HP iLO.
Experience in configuring and administrating various aspects of Windows 2000/2003 servers; User Accounts, Active Directory, DNS, DHCP, TCP/IP, NAT, VPN, Print servers, Terminal Services and Group Policy
Troubleshoot day to day server and PC related HW/SW issues.
Use MOM and HP insight manager for monitoring server performance.
Perform regular maintenance and patch management on servers.
Level II Desktop Support/Junior Network Administrator September 2003 to April 2004
Empire Today, LLC Northlake, IL
Configured DHCP, DNS, TCP/IP and Clients for Microsoft Networks
Maintain level II queue in Altiris Express.
Provided phone and onsite support to a user base of more than 500.
Supported installation and upgrade on Windows based software.
Administered Microsoft Active Directory, SMS 2003 and Microsoft Exchange 2003
Maintained Active directory, DHCP, SQL server logins, HP printers, and jet directs
Provided on call support to end users after hours
Administered Cisco Call manger for Cisco VoIP Phones
Set up New Voicemail boxes in UNITY Messaging System
Installed network printers and copiers.
Level II Helpdesk Analyst March 2003 to September 2003
Kraft Foods Northfield, IL
Provided Level II technical phone support for network communications, hardware, & software problems for multiple branches and corporate offices nationwide
Provided phone support to a user base of more than 5000.
Provided technical excellence training to Level 1 Technicians to improve their scope of support for the customer
Interfaced with 3rd Level support regarding installs, system performance, service requests & maintenance
Logging of all queue calls with appropriate coding and thorough follow through in Service Center 5.0
Maintenance and troubleshooting for all network desktop computers
Managed crisis escalation and transfer calls to other support group as appropriate
Technical Support December 2001 to December 2002
McDonalds Corporation Oak Brook, IL
Provided phone support to 2000 + users at the Support Center and accurately identified, prioritized and logged service
Provided user support using Peregrine Service Center 4.0 in accurate, professional, and timely manner
Reset network passwords and resolve print queue problems using User Manager, Mainframe and Active Directory
Manage crisis escalation and transfer calls to other support group as appropriate
Provided analysis, problem identification and support for Microsoft Office, Lotus Notes, Windows NT, MS DOS, Dialup Networking, TCP/IP and VPN
Configured and setup Windows 9x/2000 workstations on the network and troubleshoot
LAN/WAN connectivity issues
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Skills: |
Windows server OS 2000/2003, Windows OS 2000/XP, NT 4.0, 9x, Peregrine Service Center 5.0, Remedy, Active Directory, Terminal Servers, Ghost 8.0, Ghost 2003, Altiris Express, Cisco VPN, Unity, Cisco Call Manager, PC anywhere, SMS Remote Control,
HP/Compaq Laptops & Desktops, IBM Laptops, Linksys, VmWare
HP servers, Hp Blade servers, Dell Poweredge servers, iLO, Raritan, MOM, Hp insight manger, and Altiris Lab Expert.
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Education: |
Education:
DeVry University Addison, IL
Bachelor of Science, Network and Communications Management
October 2001
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Endorsements
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Punit has received 2 endorsements.
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Punit has endorsed 0 Members.
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Rank |
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9.256 |
IT Support - 10 yrs experience |
US-New York-New York City |
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Details
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Public Messages
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06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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12.20.07 |
Invitation to look at current job openings in Chicagoland area
Hello!
We are getting ready for the new year, and looking at all potential candidates for IT positions. Are you currently working right now? Please take a look at our current openings, and feel free to update your resume, and or contact me.
Thanks!
Kim
Click here to view current job openings. http://www.maxhire.net/cp/?E15468361D43515B775013
Jobco prides itself at finding and presenting qualified candidates who meet client needs and exceed their expectations. Employee satisfaction is the secret to our success and we are committed to helping our candidates in their career search and development. Due to our flexible placement options and job coaching, candidates who start contract work often begin satisfying and rewarding careers as permanent employees.
Learn more about Jobco, view other job openings via the link below. You can update your contact information, and submit a current resume.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Kim Garcia
Recruiter
Jobco Staffing Professionals
1010 Jorie Blvd Rd., Suite 302
Oak Brook, IL 60523
630-571-6020
630-571-6021 fax
kim@jobcostaffing.com
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09.28.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required.
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