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Seeking IT Helpdesk, Technical Support, or Admin position
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Location: |
US-Oregon-Portland
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Work History: |
Oct. 2006 Present ICRC Integrated Concepts Research Corp. Portland, OR
Help Desk Engineer: Monitor systems 24/7, answer phones & emails and redirect them by creating tickets to appropriate group if it is not something I can fix directly. **Passed required Government Secret Level Security Clearance for Position**
March 2006 Oct. 2006 Embarcadero Systems Corp. Vancouver, WA
Sr. Computer Operator: Network/Desktop Support for 3 offices, 2 in Vancouver, WA, and one in Portland, OR. I am in charge of changing the backups weekly and sending them to corporate as well as supplying various levels of computer
and network support to the employees/management.
June 2006 Oct. 2006 IntaByte Portland, OR
Field Network Engineer: Network/Desktop support for many companies that dont have in house IT.
Jan. 2005 - March 2006 NW Rail Electric Portland, OR
Electrical Tech: Wire electrical panels that go into passenger trains from a schematic or wire list.
Jan. 2005 June 2006 The Personnel Department Portland, OR
Datacenter: Make sure that all clients are able to access their Databases located on our servers at all times.
March 2003 Jan. 2005 Home Depot Tigard, OR
Phone Center/Cashier: Customer service is the main priority on top of being a good cashier/phone center associate.
March 2000 March 2003 Fred Meyer Tualatin, OR/ Oregon City, OR
Grocery Parcel/ Home Electronics
Customer service. Cleaning and organizing the grocery department as well as the maintenance of bottle machines. Assisted with dairy inventory fulfillment.
Was cashier trained and sent to work in Home Electronics working on the One Hour photos and assisting customers with computer, camera and other electrical devices.
June 1998 Jan. 2006 WonderLab Science. Tualatin, OR
Webmaster/Consultant/Technical Writer
Created and edited commercial client websites. Recommended and implemented hardware and software upgrades
for the company computers. Currently they contract me from time to time to do web updates, back ups of critical
data, and technical writing for their brochures, Internet content, and newsletters.
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Skills: |
5+ years of extensive customer service experience with diverse customers, clients & employees
Strong written and verbal communications, and highly dependable
Excellent multitasking abilities, and able to type 70 wpm
Very task oriented and comfortable working independently or in team environment
Resourceful problem solver, skilled in identifying and meeting needs,
Extensive knowledge of MS Office Utilities such as Word, Front Page, and Publisher along with some
working knowledge of Microsoft Excel, Access, and Quark X-press
Web page design (FTP, HTML, GIF/JPG creation, Internet resources and more.)
Some working knowledge of Unix and Linux
5+ years experience installing computer hardware/software and multiple Microsoft Windows OS (95-XP)
Working experience in Call Center (1.5 yr) receiving & assisting callers to people or departments.
Basic working knowledge of VPN, Backup systems (VERITAS), Cisco Routers, Fiber optic switches, networking
and support.
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Education: |
2004 2006 ITT-Technical Institute Portland, OR
Bachelor of Science- Information Systems Security.
1999 - 2004 Portland Community College Portland, OR
Certificate of Technical Writing
1997 - 2000 Tualatin High School Tualatin, OR
Diploma
Graduated with a 3.4 GPA.
Featured in Whos Who Among American High School Students as the first female to graduate from TUHS Networking Program. Within this program, I diagnosed, repaired, built, networked, and trained teachers on computers and their use and software applications.
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Endorsements
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Heather has received 1 endorsement.
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Heather has endorsed 0 Members.
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Rank |
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3.390 |
Director of IT / CIO / CTO |
US-Oregon-Portland |
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Details
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Public Messages
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Message |
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06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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