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Professional Profile of Daniel -- Sys Admin, Help Desk, Tech Support
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ITs a network Logo
Title:
Sys Admin, Help Desk, Tech Support

Location:
US-California-San Diego

Work History:
2003 - Present NPAC San Diego, CASystem Administrator§ Maintenance, Configure & Troubleshoot Servers (DHCP/DNS/RIS/file/print), firewalls, and backup (Veritas)§ Provide Tier 1 helpdesk support & Customer Service to 30 users§ Manage user accounts via Active Directory/Group Policy Server 2000§ Install, troubleshoot, repair desktops, laptops, & peripherals including printers§ Set up Secure Hotspot for Area§ Webmaster – Create Several For Different Departments (Adobe Dreamweaver)
2002 - 2003 The Sutherland Group San Diego, CAHelp Desk/Tech Support Technician§ Nationwide computer support for Gateway and Compaq computers and end users.§ Provide fundamental information technology/systems support to customers via phone
2001 –2002 O’Neill National City, CAAdministrative Assistant§ Computer Tech Support, Configure Server (Windows 2000)§ Change IP Addresses, Write scripts as necessary§ Troubleshoot network and computers, Provide Help Desk support§ Export Liaison, Create Spreadsheets for presentations§ Contact vendors for needed material, update vendor listings & prices w/ vendors§ Customer Service
1999 - 2001 CompletelyGospel.com Chula Vista, CAPresident/CEO§ Vendor of Online Christian Music & Video online§ Customer Service§ Shipping & Handling
1989 - 1999 Transwestern Publishing San Diego, CA§ Create Yellow Page Advertising For Clients


Skills:
Operating Systems: Windows 95/98/NT/2000/XP Professional Commercial Applications: Windows 2000/2003 Active Directory Microsoft Office 97/98/2000/XP Professional; Macromedia Dreamweaver; Veritas

Education:
2002 Graduate: Computer Education Institute US-CA-San Diego Certifications:MSCE CertificationMCSA CertificationMCP CertificationCompTIA A+ Certified Technician



Endorsements
Daniel has received 2 endorsements.
Daniel has endorsed 1 Member.
Endorsements Received All Endorsements Endorsements Given
  Rank Title Location Status Actions
9.999 No Profile Posted   Details
1.001 PC Wizard US-California-San Diego Details
No endorsements.



Page 1 of 1


Public Messages
From
Date
Message

06.06.11
[This message has been removed by ITsaNetwork because it contained inappropriate content.]

09.29.07
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.

Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. I’m happy to answer any questions. Feel free to forward on to anyone you like.

Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.

Don McCauley
dmccauley@dgai.com

Position Specification

Title: Senior Exchange Engineer

The Team

Technical Architecture – The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.

Position description

As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the company’s state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.

The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.

Person

The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
• Exchange 2003\Exchange 2007
• Live Communication server (LCS)\Office Communications Server (OCS)
• Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
• Remote Messaging Technologies (OWA, RPC over HTTP)
• Anti-Spam Technologies
• Anti-Virus Technologies (messaging specific)
• Messaging DR best practices
• Storage technologies (SANs, FC Switches, HBAs)
• Microsoft Outlook 2003/2007
• Active Directory
• Windows 2003 Server
• DNS
• SMTP
• Understanding the principles of UM (Cisco\Exchange)

Job Responsibilities

The candidate will have the following responsibilities with the potential of expanding:
• Researching and developing solutions to meet enterprise wide messaging needs.
• Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
• Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
• High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry “best practices”. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
• Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
• Maintaining and troubleshooting Live Communications server 2005.
• Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
• Maintaining and troubleshooting BlackBerry and Good Technologies servers.
• Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
• Maintaining and Configuring EMC SANs and FC Switches.
• Working with Communications group to troubleshoot Cisco Unity issues.
• Keeping documentation up to date for the messaging environment.
• Testing and deployment of upgrades, hot fixes and other updates.

Education and/or Experience

• Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
• Excellent problem solving, written and oral communication skills.
• Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required.
 
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