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Title: |
IT Project Manager
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Location: |
US-Illinois-Chicago
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Work History: |
Work study Roosevelt University, Chicago, Illinois 9/2006 to Present
Maintained and routinely improved client experience.
Responsible for ensuring service level compliance.
Established, maintained and routinely improved customer support and deployment policies and procedures.
Volunteer work, Chicago, Illinois 1/2006 to Present
Took time off during market downturn to do volunteer work for Chicago Filmmaker Foundation and MCC-Good Shepherd Parish.
Skill Enhancement projects, Chicago, Illinois 1/2006 to Present
Attended several project management and e-business workshops.
OPT 4 DERIVITIVES, Berkeley, California 9/03- 12/05
Technical Customer Service Manager
Performed implementations, upgrades, and customization of CRM (Customer Relationship Management) projects with subject experts, line of business representatives, prospective users, and/or other individuals who could contribute requirements for the project.
Worked with business and IT to develop assessments, project plans and schedules, cost projections, resource requirements and allocations, risk mitigation strategies, training and communication plans.
Developed internal software utilities for diagnosing customer issues, managing storage, and improving overall usage of software products.
Tested software/hardware prototypes for eventual presentation to management then collect, analyze, and document the feedback including vendor such as (Computer Associates (CA), , EMC, Hitachi, HP-Compaq, Iron Mountain, Legato, MSI, StorageTek, Network Appliance, Tivoli).
Coordinated with internal staff, vendors, consultants, and other third party service providers to accomplish project objectives
WELLS FARGO, San Francisco, California 12/99 9/02
3RD Level Customer Advocate/Production Support Engineer/Project Manager
Established, maintained and routinely improved customer support and deployment policies and procedures.
Coordinated training sessions for support teams and senior management of new product implementations.
Worked with marketing & advertising teams to facilitate introduction of new banking services and products.
Managed interns and new hires training them in Online Banking and Brokerage network troubleshooting.
Responsible for disaster recovery and business continuity.
Created proof-of-concept models, diagrams and/or rapid prototypes of proposed solutions (including textual documentation) to enable project stakeholders to visually verify the business development teams current understanding of the project requirements.
Investigated hardware, software (multi-platform) and networking problems related to new product introduction.
Performed detailed requirements analysis by discussing requirements with subject experts, line of business representatives, prospective users, and/or other individuals who could contribute requirements for the project.
Developed internal software utilities for diagnosing customer issues, managing storage, and improving overall usage of software products.
Provided phone support for Management handling 1.5 million calls for their 4 million customer base.
Consulted customers on the use of the products and evaluation methods; managing expectations and technical troubleshooting.
ROBERTSON STEPHENS, San Francisco, California 6/99 12/99
Help Desk/Site Manager (Contract)
Managed a staff of 10 Call Center Analysts and 12 desk-side technical experts.
Responsible for ensuring service level compliance.
Performed detailed requirements analysis by discussing requirements with subject experts, line of business representatives, prospective users, and/or other individuals who could contribute requirements for the project.
Hands-on support of over 1500 internal clients of a multi-office brokerage house for both software and hardware over multi-platforms.
Developed internal software utilities for diagnosing customer issues, managing storage, and improving overall usage of software products.
Performed primary ongoing customer support contact, providing all front-line technical support, resolving technical issues; escalating when necessary.
NILES SOFTWARE, Berkeley, California 8/98 6/99
Help Desk Operations Manager/Project Manager (Contract)
Managed team of 12 technical support specialists providing online, global client support for the bibliographic software development house.
Created proof-of-concept models, diagrams and/or rapid prototypes of proposed solutions (including textual documentation) to enable project stakeholders to visually verify the business development teams current understanding of the project requirements.
Orchestrated post-sale technical support, customer relationship management, and support of enterprise software deployments and integrations.
Created a formalized support center and performed a cost analysis per help desk technician.
Maximized the use of appropriate resources between the support and development teams.
Partnered with product development teams to improve software reliability, usability and manageability to satisfy customer needs.
NEWARK ELECTRONICS, Chicago, Illinois 2/97 8/98
PC Support/Help Desk Manager/Project Manager (Contract)
Responsible for cost containment and ensuring budgets remained within parameters.
Provided online support in the use and operations of Mac & PC software and hardware for primarily internal users after an MVS/dumb terminal to LAN migration.
Spearheaded and managed multi-million dollar core system replacement projects on schedule and under budget.
Managed all aspects of a combined Novell 3.11-4.1 hybrid network and oversaw conversion from Novell to MS NT 4.0.
Authored in-house training "university" and saved the company $200,000 the first year.
MOTOROLA, Arlington Heights, Illinois 6/96 1/97
Software Help Desk Manager/Project Manager (Contract)
Performed routine maintenance for over 1000 computers, including updating virus software, hard drive clean-up, de-fragmenting, and memory upgrades.
Repaired hardware, software, and networking problems for computer users.
Configured, imaged, and tested new computers for deployment to users.
Managed inventory databases containing more than 3500 entries.
FRANKEL AND COMPANY, Chicago, Illinois 7/95 6/96
Directory Specialist/Project Manager (Contract)
Established, maintained and routinely improved customer support and deployment policies and procedures.
Background with IT process definition, implementation, and change management
Solid project management understanding and skills in an IT environment
NORTHERN FUTURES CORPORATION, Chicago, Illinois 10/90 6/95
Assistant MIS Director
Performed detailed analysis requirements with business resumption experts, line of business representatives, prospective users, and/or other individuals who could insure rapid business continuity.
Excellent leadership skills both within the organization and with civic non-profits in the Chicago-land area
Ability to prioritize efforts in a rapidly-changing environment
Knowledge of systems and network security
FLIXCORP OF AMERICA, Chicago, Illinois 10/90 6/95
JR. Programmer(Contract)
Excellent leadership skills
Ability to prioritize efforts in a rapidly-changing environment
Knowledge of systems and network security
Handled routine maintenance of customized software on both the mainframe and stand-alone robotics unit for a POS (Point of Sales) retail system.
Created the operational standards for all information management staff.
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Skills: |
Areas of Expertise
Strategic Planning & Execution
Large-Scale Project Management
Management Consulting
High-Profile Client Relations
Team-Building & Leadership
E-Business/E-commerce Technologies
Interactive Industry Dynamics
Strategic Partnership & Alliance Building
Business Development & Negotiations
Business Process Re-engineering
Business Resumption Planning
Customer/ Client Advocacy
Call Center Management
Help Desk Management
An ambitious e-Business expert with an accumulation of 18 years of experience in a variety of Information Systems and Help Desk Management Capacities, offering fresh insight and a passion for innovation. A strategist with the capability of mapping a creative business vision while transforming and providing organizations with the tools, technologies and navigational skills to bridge the ever changing IT world. A leader and mentor with a focus on team building and inspiring individuals to reach their highest levels of achievement utilizing unique client relationship and management skills that allow effective interfacing with the top executive levels.
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Education: |
Roosevelt University, Chicago, Illinois B.S. in General Studies in with Concentration in Computer Science
Expected Graduation May 2007
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Endorsements
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John has received 4 endorsements.
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John has endorsed 1 Member.
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Rank |
Title |
Location |
Status |
Actions |
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9.984 |
Software Developer |
US-Missouri-St. Louis |
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Details
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9.175 |
Desktop Support |
US-Illinois-Chicago |
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Details
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3.561 |
Director of IT |
US-Illinois-Chicago |
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Details
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1.001 |
PC Wizard |
US-California-San Diego |
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Details
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Public Messages
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| From |
Date |
Message |
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06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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11.27.10 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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09.04.09 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
Brandon N May |
02.24.08 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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12.20.07 |
Invitation to look at current job openings in Chicagoland area
Hello!
We are getting ready for the new year, and looking at all potential candidates for IT positions. Are you currently working right now? Please take a look at our current openings, and feel free to update your resume, and or contact me.
Thanks!
Kim
Click here to view current job openings. http://www.maxhire.net/cp/?E15468361D43515B775013
Jobco prides itself at finding and presenting qualified candidates who meet client needs and exceed their expectations. Employee satisfaction is the secret to our success and we are committed to helping our candidates in their career search and development. Due to our flexible placement options and job coaching, candidates who start contract work often begin satisfying and rewarding careers as permanent employees.
Learn more about Jobco, view other job openings via the link below. You can update your contact information, and submit a current resume.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Kim Garcia
Recruiter
Jobco Staffing Professionals
1010 Jorie Blvd Rd., Suite 302
Oak Brook, IL 60523
630-571-6020
630-571-6021 fax
kim@jobcostaffing.com
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09.28.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required.
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Tomika
Company
Profile |
06.01.07 |
Hi John,
My name is Tomika Hamilton and I am a Technical Recruiter with The Talmadge Group. One of our clients is seeking a Project Lead in Oakbrook, IL. I have included the job description below. If you find this position to be of interest, please contact me at 1-888-377-2202 ext 5.
Thanks for your time.
PROJECT LEAD:
Provide Solution Delivery and Support Services to various Corporate Departments. Resource will scope and drive new initiatives for the Security department.
Resource needed to work with Facilities & Systems client to research, analyze & and define technology requirements that enable the implementation of business solutions identified for 2007. This resource will also be required to collaborate and manage coordination between Facilities & Systems, IT and IT Procurement organizations to aid in the success of the initiative.
Resource should have a broad project experience with technology environments ranging from software packages evaluation, web environments, server & network architecture. This resource will act in a lead role as a consultant to other development groups to enhance/align existing business solutions and to facilitate the definition of solutions that meet business requirements.
Resource will ensure all related applications are consistent with overall organization business strategies & guidelines. Resource will determine design strategy and may provide systems design for the area of responsibility. Resource will be responsible for the design and solution project plan, solution test plans and issue management.
Resource will prepare project proposals and develop project scope and plans. Resource will oversee the work of virtual teams and communicate with management about the progress of the projects.
Understanding of project management disciplines such as scope analysis & definition, risk analysis, change management and issue management are required. 7+ years of business analysis experience with high complexity projects using multiple business processes and technologies and integration touchpoints such as LAN/WAN networks, server environments, Web technologies, and software packages. Excellent organizational, written and oral communications skills. 3 years in lead role managing large scale, complex projects.
Consulting experience with business process analysis is highly desirable.
Experience with organizations that manage back office operations such as real estate, space planning & design, building and office operations is a plus. Experience with large scale (multiple technologies) buy vs. build solution analysis is highly desirable.
Solid understanding of LAN/WAN Network technologies & Server technologies, Web environments. Requirements gathering and documentation tools such as Rational. Solid proficiency with Microsoft Project, Excel and Visio are required.
College degree in Computer Science or Business and project management certifications.
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