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Professional Profile of Nouanesavy -- Desktop Support
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Title:
Desktop Support

Location:
US-Illinois-Chicago

Work History:
November 2006 – Present Newtek Merchant Solutions
Promoted to Help System Administrator
• Design and maintain the intranet website.
• Resolve web related technical issues.
• Work with internal staffs to gather and organize web content.
• Use publishing/imaging applications.

January 2006 – November 2006
Customer Service Representative II
• Troubleshoot terminals.
• Assist merchants with questions regarding rates and fees.
• Assist sales representatives.
• Assist merchants with chargebacks.
• Assist merchants with reconciliation of deposits and reconciling statments.
• Answer calls or responds to mail regarding questions on product use or application.
• Resolves problems regarding damage, late or incorrect shipment of company products.
• Works online while on calls to check information specific to caller.
• Use ticket system to update and close issues being worked on within 24 hours.


July 2005 – December 2006
Skill Search, Incorporated
Field work for Krones Incorporated
Customer Service Support Team
• Receive and initiate the processing of orders/quotes and communicate with the customer on delivery information.
• Provide internal support for team members.
• Perform other office functions and activities as directed.


October 2004 – July 2005 Fotosearch Stock Photography
Search Engine Optimization Team Member
• Contacted potential clients for linkable sites.
• Researched potential clients for links.
• Used Filemaker Pro 7.0 to link desired clients.
• Marketed website.


July 2003 – January 2004
RCM Technologies
Field work for Quad Tech International
Data Technician
• Worked with clients and vendors internally and externally.
• Provided detailed research.
• Backfill needed information.
• Updated the company’s parts catalog.


April 2001 – July 2003
GSI National Incorporated
Lead Person/Information Technology Specialist
• Scanned, scrutinized, and manipulated documents and images.
• Assisted co-workers with scanning/computer operations.
• Managed the company’s inventory and clients.
• Managed the company’s clients.
• Installed / Administrated companies computer systems and network systems.
• Maintained scanners and computers.


July 2000 – December 2000
Omni Tech Corporation
Intern
• Responsible for troubleshooting hardware and software problems for computers and laptops.
• Assembled hardware components for PCs and repaired various hardware components on laptops.
• Ghosted images onto laptops and PCs.


Skills:
Computer Skills:
• Experience with Windows operating systems.
• Understanding of networking and related devices.
• Utilized computers skills to help/advise customers.
• Installed computer hardware and expansion cards.
• Proficient with word processing packages including WordPerfect, Microsoft Office XP, Word, Excel, Access, and PowerPoint.
• Experience with HTML coding, Dreamweaver, Front Page, Photoshop, Authorware, Illustrator, and Adobe Premier.
• Installed, diagnosed and repaired computer related problems, both hardware and software.
• Maintained printers and scanners.
• Experience with call tracking software.
• Familiarity of different credit card processing terminals.

Interpersonal Skills:
• Works well with others, team player.
• Customer relation skills.
• Excellent communication skills/easily communicate ideas.
• Detail oriented and fast learner.
• Easily bridge the communications gap between technical and non-technical individuals.


Education:
Milwaukee School Of Engineering
Bachelor of Science in Management / Minor in Marketing
September 2001 – May 2003

Associates Degree in Computer Information Systems / Network Specialist
Milwaukee Area Technical College
August 1998 – December 2000




Endorsements
Nouanesavy has received 3 endorsements.
Nouanesavy has endorsed 1 Member.
Endorsements Received All Endorsements Endorsements Given
  Rank Title Location Status Actions
9.999 Systems Administrator / Technical support US-California-Los Angeles Details
9.954 Electrical Engineer US-Missouri-St. Louis Details
7.128 IT Project Manager US-Illinois-Chicago Details
No endorsements.
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02.24.08
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