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Title: |
Desktop Support
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Location: |
US-California-San Diego
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Work History: |
2004-Present Manpower Professional for Computer Sciences Corporation
Break/Fix Problem Resolution Technician
Assign and review the work of systems analysts, programmers, and other computer-related workers
Outage/Break-Fix and Problem Resolution
Senior knowledge base for other technicians
Perform hardware and software installations and provided high-level customer care, training, and technical support
Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use
Develop and write procedures for installation, use, and troubleshooting of communications hardware and software
2002-2004 Consumers Choice
Computer Consultant
Contract work to include repairs, network troubleshooting, installation of Operating Systems and various office solutions software
Build computers and design networks based on the needs of the customer.
Configuration and support of networking components and protocols, wireless access points and routers
Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
Design and implement network configurations, network architecture (including hardware and software technology, site locations, and integration of technologies), and systems
2000-2002 California Marketing
Apprentice
Duties to include general IT tasks, computer installations, repairs, and scheduling.
Assembled and installed a wide array of computer systems, workstations, and peripheral hardware.
Consult with users, management, vendors, and technicians to assess computing needs and system requirements
Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems
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Skills: |
QUALIFICATIONS:
Able to multi-task in a fast paced environment and meet critical deadlines
Very strong organizational skills
Self Directed and able to perform with minimal supervision
Extensive experience with the installation, configuration, and troubleshooting of hardware and software
COMPUTER SKILLS:
6 years experience in hardware and software support
Hardware troubleshooting and repair
Software installation, configuration, and troubleshooting
Extensive knowledge in the installation, configuration, and troubleshooting of Windows NT/95/98/98SE/ME/2000/XP, MS Office, ODBC, GFMS, Extra, and SAP
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Education: |
Chaffey College 1998 - 2000 General Education
Net 10 Technologies 2000 - 2001 Computer Studies:
Microsoft Certified Windows NT 4.0
Microsoft Certified MSCE+I
Microsoft Certified Professional
A+ Certification CompTIA
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Endorsements
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Bryan has received 0 endorsements.
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Bryan has endorsed 1 Member.
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Rank |
Title |
Location |
Status |
Actions |
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9.986 |
Desktop/Helpdesk Support |
US-New York |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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