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Title: |
MEMBER & CUSTOMER SERVICES
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Location: |
US-District of Columbia-Washington/Metro
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Work History: |
Member Service Representative, AMERICAN COUNSELING ASSOCIATION, Alexandria, VA
Responded to phone calls/emails/faxes from member/customer
inquiries, complaints, product and service information, campaigns and activities, programs, conferences, membership applications, renewals, publication orders, member certificates, credit card/check/money order payments; close out monthly and daily accounting batches. Receptionist/switchboard relief duties as scheduled or as requested.
Customer Service Agent
Transportation Security Administration c/o: Systems Integration Inc. Arlington , VA
Handled phone inquiries relating to TSA rules and regulations , quick analysis of letters/electronic messages; sort by subject matter, and identify and enter key information into a tracking system using software manipulation, adding attachments, sent carbon & blind copies, transferring e-mails, data entry and analysis skills; created, updated and closed records; certifications in security awareness- related issues.
Reservationist
,First Transit - New York, NY
CConfirmed customers’ eligibility for transportation service; obtained and entered accurate information in order to reserve and complete customers’ trips in timely manner; utilized geographical knowledge/map-reading skills.
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Skills: |
Professional member services/customer service Ten years of experience providing customer support in busy call center environments for public transportation, transportation security and non-profit employers.
Committed to excelling customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve positive outcomes.
Data entry, map/monitor reading
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Education: |
HS DIPLOMA
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Endorsements
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BRENDA has received 0 endorsements.
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BRENDA has endorsed 0 Members.
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