New Member/Employer Registration | Member/Employer Login
Begin Networking With Other Members Now!

Employer? Post Free Jobs Here
    Home | Contact Us | Privacy Statement | Why ITsaNetwork? | What is Rank?

Featured Jobs (Search All Jobs)
Web DesignerComputech Corpration
Details
Tech Lead(Mobile Testing)Computech Corpration
Details
Openspan Architect/DeveloperComputech Corpration
Details
Software Engineer Consultant Level 3VariQ
Details
Equipment Engineering ManagerT. Kopec and Associates
Details
Process Integration EngineerT. Kopec and Associates
Details

Professional Profile of Justian -- Desktop Support Technician
Join the Member Network Now! | Hiring? Post Free Jobs Now! | Contact Justian | Search Members | Search Jobs




-Rank-
1.000

-Status-
Please login to view status.

 -Actions-
Endorse Justian
Contact Justian

-Profile Views-
138









ITs a network Logo
Title:
Desktop Support Technician

Location:
US-District of Columbia

Work History:
Northrop Grumman Information Systems
Washington, D.C.
Systems Administrator
February 2011 – Present
• Perform basic systems and network administration support for the Department of Homeland Security
• Set up user accounts using Active Directory and Quest ActiveRoles Server
o Establish, modify, and disable user accounts on a day-to-day basis
o Transfer of objects throughout different OUs
• Create email accounts using Exchange Management Console 2010 on Windows Server 2008 R2

Blackstone Technology Group, Inc.
Washington, D.C.
LAN / Desktop Support Specialist
January 2010 – February 2011
• Provide end-user application support to members of the Department of Homeland Security
o Duties included desktop moves & installs, software installs, Ghost imaging, and toning/tracing for new ports
o Audits along with reports/documentation occurred on a regular frequency
o Coordinate the ordering of replacement parts with different vendors
• Analyze and promptly respond to Remedy trouble tickets in order to meet SLAs
• Deploy as well as preserve the operation of common and complex PC peripherals
o Devices included mice, keyboards, printers, switch-boxes, and monitors
• Troubleshoot problems arising from the use of BlackBerry handheld devices
o Tasks included activations, factory wipes, unit distribution, and BES add requests

Innovative Management and Technology Approaches, Inc.
Washington, D.C.
Help Desk Technician – Tier 1
June 2009 – December 2009
• Provide initial technical assistance to members of the Federal Bureau of Investigation via telephone
• Use ServiceCenter ticketing system to create problem tickets to send to field technicians
• Manage user accounts using Active Directory by providing password resets and account unlocks
• Supply critical support to FBI personnel via Systems Management Server (SMS) remote control

Longwood University IITS
Farmville, VA
Resident Technology Associate
August 2006 – May 2009
• Provide on-demand computer assistance to college students within assigned dormitory dwellings
• Coordinate appointments via telephone to meet with students in order to correct their problems
• Educate callers to avoid future technological difficulties

Skills:
• Proficient in diagnosing and troubleshooting problematic computer operations
• Skilled in the use of Microsoft Windows XP and 7 along with Microsoft Office 2007 and 2010 products
• Experience using ServiceCenter, HEAT, and Remedy ticketing systems on a regular basis
• Conscious of demonstrating a professional demeanor when interacting with customers

Education:
Longwood University
Farmville, VA
Bachelor of Science: Business Administration
Major: Business Administration
Concentration: Computer Information Management Systems
May 2009




Endorsements
Justian has received 0 endorsements.
Justian has endorsed 0 Members.
  Rank Title Location Status Actions
No endorsements.
Page 1 of 0


Public Messages
From
Date
 Message
No public messages.
 
   Home | Contact Us | Privacy Statement | Why ITsaNetwork?
Copyright © 2001-2012 ITsaNetwork.com <-- Drag this link to your bookmarks bar.
List of Jobs | List of Profiles/Resumes