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Title: |
Technical Solution Manager
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Location: |
US-Oregon-Portland
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Work History: |
KIDUS YARED
kidus.yared@gmail.com
4510 N Fessenden Cell 971-506-5224
Portland, OR 97203
OBJECTIVE
Pursuing a career in Software Design and Analysis requiring critical insight of technical and business knowledge.
SUMMARY OF QUALIFICATIONS
● More than 7 years of professional experience in software design, analysis, and support for midsize
companies using enterprise architecture.
● Reputation for creativity in identifying new problems; writing technical solution documents for
technical and non technical users.
● Outstanding diplomacy that consistently produces win-win results for customers and company.
PROFESSIONAL EXPERIENCE
IBM Global Technology Services Beaverton, OR July 2009 - Present
Technical Solutions Manager
Responsible for IBM Business Solution Support focused on the AIX Operating System on all customer segments as a Technical Solution Manager. Personal measurements have included customer satisfaction, and rapid learning of the AIX Server Architecture. Responsible for advanced support on evening/weekend shifts to resolve critical situations (system down services).
Key Roles: Supporting System Administrators with problem determination as a Software Engineer and
developing enhancing technical online solutions for defects as a Technical Writer.
Key Accounts Worked: Working with Oracle, EMC and other Fortune 100 Companies.
Reporting Monthly and Annual Deliverables for client Senior Engineer Managers.
Other Roles: A contributor of the Patent Council and a published patent filer of a ‘Personal Life
Management. Provided assistance in support processes in order to improve center
functionality as a whole. Changes include editing outdated methods and proposing
new guidelines.
SolveCore Online Services May 2007 - 2008
Software Engineering Manager
▪ Architected a new method for global online service providers by adding feedback to jobs
completed by remote technical and non-technical service providers.
▪ Managed a remote programmers by reviewing agile completed code and milestones.
▪ Debugged the User Interface use case exceptions and usability.
▪ Marketed the website with various popular social tools {GoogleAdds, FaceBook, Yahoo, Twitter}.
Freightliner LLC – A DaimlerChrysler Company Portland, OR June 2006 – July 2007
Software Developer/QA
▪ Supported end user needs utilizing C#, VB6, XML, HTML by debugging and code fix
Desktop and Web applications that are used for product development.
▪ Contributed to the development of J2EE projects utilizing Java, SQL, and web test script methods (black
box/white-box).
▪ Wrote weekly reports, user manuals, functional/non functional requirements, software architecture,
upgrade proposals, and coordinated business application team meetings.
▪ Worked with different group team leaders to create organization best practices.
OSU Business Solutions Group Corvallis, OR December 2004 – June 2006
Microsoft .NET Developer
▪ Created and assembled clients functional/non functional requirements to propose
prototypes by converting existing software application to new specifications.
▪ Designed and managed development of Web and Windows based database applications
utilizing Visual Studio.NET 2005 and 2003 with SQL Server technologies.
▪ Designed the implementation of relational databases, including data modeling, ER
diagrams, relational schema, normalization, and user interfaces.
▪ Identified key data relationships by analyzing historical data, and specifying a new model by calculating
probability of specific outcomes.
▪ Administered the development practices of BSG by creating development stages for new hire developers.
Abyssinia Amharic Software Portland, OR May 2005 – May 2006
Inventor/Architect/Project Manager/Marketing Analyst
▪ Developed an Amharic (Ethiopian Dialect) Word Processor Application using C#.
▪ Managed the organization of sales and marketing of product efforts throughout the
nation with four employees.
▪ Designed and maintained website for customer relationship, product pricing,
application development documentation and iteration guidelines.
▪ Wrote briefing memos, proposals, letters and coordinated planed events.
▪ Marketed the website with various popular tools such as GoogleAdds and Yahoo.
NOAA- Coastal Services Center Charleston, SC Summer 2004
Graphic Information Systems Integration and Development Intern
▪ Interviewed the national grants management group to architect an annual grants database.
▪ Achieved Certification of Arc Map: A Geographic IS application from ESRI utilizing open satellite data.
▪ Updated and configured Enterprise Microsoft Windows Servers.
EDUCATION
Bachelor of Computer Science
Oregon State University (OSU) Corvallis, OR 2006
MU/AUX SQLSoft Certification
IBM AIX 5L Administration I Bellevue, WA 2008
IBM AIX 5L Administration II Dallas, TX 2008
IBM System p Professional Administrator Certified 2008
TECHNICAL KNOWLEDGE
▪ Programming: Java, C#, XML, HTML, SQL
▪ Applications: MS Office, IBM-DB2, MS-Enterprise Manager, Microsoft Visio, Microsoft Project,
Cognos, SAP, MySQL, Eclipse, Visual Studio.NET
▪ Operating Systems: MS Windows, Linux/AIX, Mac OS X
▪ Software Engineering Methodology: Knowledge of Project Management fundamentals, Software Life
Cycle Management, Requirement Analysis, Architectural Design, Object-Oriented Design, OOP, UML, Extreme Programming, Agile Methods, Digital Analytics, Performing Application Innovation
ACTIVITIES & MEMBERSHIP
Official memberships:
▪ IBM Patent Club
▪ National Society of Black Engineers
▪ Project View, IBM Contributor
Special Activities:
▪ Vice President of Ethiopian Community Portland Chapter
REFERENCES
▪ Available Upon Request
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Skills: |
TECHNICAL KNOWLEDGE
▪ Programming: Java, C#, XML, HTML, SQL
▪ Applications: MS Office, IBM-DB2, MS-Enterprise Manager, Microsoft Visio, Microsoft Project,
Cognos, SAP, MySQL, Eclipse, Visual Studio.NET
▪ Operating Systems: MS Windows, Linux/AIX, Mac OS X
▪ Software Engineering Methodology: Knowledge of Project Management fundamentals, Software Life
Cycle Management, Requirement Analysis, Architectural Design, Object-Oriented Design, OOP, UML, Extreme Programming, Agile Methods, Digital Analytics, Performing Application Innovation
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Education: |
EDUCATION
Bachelor of Computer Science
Oregon State University (OSU) Corvallis, OR 2006
MU/AUX SQLSoft Certification
IBM AIX 5L Administration I Bellevue, WA
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