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Title: |
Tier 1 Help Desk Specialist
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Location: |
US-District of Columbia-Washington/Metro
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Work History: |
Xfinity by Comcast
Lanham, MD. July 2011-present
Comcast Cable Technician
•Constant customer contact by installing cable for Comcast customers
•Installed modems to set up wireless and standard connection to Internet access within customer homes
•Installed cable set top boxes for customers
•Performed the inside cable wiring of customer homes for access of cable
Xfinity by Comcast
Washington, DC
Comcast Converter Control 2010-2011
•Scanning and issuing the proper equipment needed to Comcast technicians
•Un packaging and packaging products for scanning
•Maintaining a clean and safe a workplace
Sparks Staffing 2008-2010
Alexandria, VA
Comcast Converter Control employee
•Scanning and issuing the proper equipment needed to Comcast technicians
•Un packaging and packaging products for scanning
•Maintaining a clean and safe a workplace
Starbuck’s Coffee Co. 2006-2007
Washington, D.C.
Shift Supervisor
•Provide a great work environment for employees and for customers
•Apply the highest standards of excellence to the purchasing, roasting, and fresh delivery of coffee to customers
•Responsible of cash handling of employees on a daily basis
•Provide an uplifting experience that enriches people’s everyday lives
Verizon Telephone Co. 2005-2006
Silver Spring, MD
Service Technician
•Responsible for maintaining telephone service for various customers who used Verizon service
•Place telephone jacks in wall customers homes
•Connected jumper cables in SAI boxes
•Installed telephone cable wire from homes to the actual telephone poles, usually done with climbing ladder’s, using hammer, screw drivers and used meters for testing connectivity.
•Familiar w/fishing using drills and cable wire and/or using fishing wire based on the type of job.
•Made continuous customer contact and provided top quality service
ADECCO 2002-2004
CareFirst BlueCross/BlueShield
Washington, D.C.
Data Entry Clerk
•Searched for missing and incorrect information on client applications for CareFirst BlueCross/BlueShield.
•After identifying missing data, entered the correct data on computer system.
•Reviewed approximately 500-775 applications a day.
Credentialing Specialist
•Provided customer service for Carefirst Bluecross/BlueShield by calling medical providers to receive correct and missing information for medical applications
•Reviewed medical applications for completeness and input data from completed applications into the system and filed hard copies
Kelly Services
Washington, D.C.
2002-2004
Medical Representative Technician (MRT)
•Provided customer service and data entry for the Walter Reed Army Medical Center.
•Required to have good telecommunication skills to receive detailed messages for the physicians within the Cardiology Department.
•Referred telephone callers to the appropriate physician and/or medical provider.
•Scheduled appointments for patients and checked in patients at the front desk to be sure that the patients could be seen by their doctors.
•Ensured that all patients received the customer service to their satisfaction.
Word Processing Clerk
•Provided quality telephone customer service
•Gave general information about programs and jobs to fellow employees
•Filed and copied payroll documents to help permanent employees to process personnel and payroll actions on time
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Skills: |
•Hardware: Scanners, Routers, Modems, WEP Keys, Printers, Motherboards, etc.
•Operating Systems: Windows XP, Linux, Windows Vista
•Servers: Windows Server 2003, Windows Server 2008, Microsoft Exchange Server 2007
•Networks/Protocols: TCP/IP, LAN, WAN, WINS, DNS, DHCP, Ethernet, Wireless
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Education: |
American Career Institute, Wheaton, MD 2009-2011
Completed training; instructor led:
•Fundamentals Of Networking (A+ / Net+)
•Network Configuration & Administration (Net+)
•Linux System Configuration & Administration (Linux+)
•Desktop Support (MCDST)
•Introduction To PC Hardware (A+)
•Hardware Assembly & Installation (A+)
•Operating Systems (A+)
•Installing & Configuring the Windows Vista OS
•Configuring Windows Vista Mobile Computing & Applications
•Installing and Managing Windows Server 2008
•Installing and Managing Microsoft Exchange Server 2007
Lincoln Technical Institute, Columbia, MD 2006-2007
Certification Received: Electronic Systems Technician
Suitland High School, Suitland, MD 1992-1996
Diploma received in June of 1996
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