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Title: |
Lakora Byrd's Job Profile
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Location: |
US-Washington-Bellevue/Redmond
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Work History: |
Work and Family Life Consultant
Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Negotiates technical, sensitive, and controversial information to individuals or groups effectively, taking into account the audience and nature of the information; listens to others, attends to nonverbal cues, and responds appropriately. Consistently interfacing with users to resolve computer software problems, hardware installation, and network and printing issues.
Key Accomplishments
•Troubleshoots problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
•Coordinates the planning, organizing and oversight of conferences, dignitary visits, and special events sponsored by Army Community Services, Fleet and Family Support Centers and Fleet Readiness Programs and administered after action reviews and assessments to evaluate needs for improvement.
•Research and make recommendations to leadership to resolve procedural problems and implement policy changes. Collected, tracked, and reported survey reports.
•Maintain ongoing statistics and manage data for the Installation Command Group, for use in developing and implementing actions to correct deficiencies and/or improve the effectiveness of programs.
•Prepared necessary special and recurring reports and submissions, including after action reports that included a summary of major events.
Naval Electrical Officer
Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. Investigate accidents and injuries, and prepare reports of findings. Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment and skill of personnel.
Key Achievements
•Directed a team of 6 electricians and maintained more than $30 million in equipment throughout an arduous 6-month overseas deployment.
•Achieved 100% inventory accuracy for tools and equipment valued over $50K.
•Scheduled and managed over 250 man hours in maintenance repairs to shipboard equipment, providing a high level of electrical safety for the work site.
•Managed all critical shipboard repairs to 50 vital electrical systems saving the Navy $20k and allowing the ship to maintain a high level of readiness.
Naval Food Service Officer
Investigated and resolved complaints regarding food quality, service, or accommodations. Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation. Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity. Monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Managed food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Key Achievements
•Coordinated $100k in rations with host nations husbanding agents on short notice.
•Prepared $200k in contracts for dining area refurbishment.
•Scheduled and received 100k pounds of food and beverage deliveries, verified contents to verify product quality and quantity.
• Monitored food preparation methods for, portion sizes, and garnishing and presentation of food for 250 personnel to ensure that food was prepared and presented in an acceptable manner.
Training Petty Officer / Asst. Leading Petty Officer
Supervised 107 military and civilian people among 4 teams to provide an extensive range of workstation, network, and web monitoring services to 16000 + users. Oversaw operations of the Pacific Message Centers Help Desk to provide customer support 7 days per week, 24 hours per day. Managed 14 exchange server messaging systems while providing essential mission ready support during high priority exercises ensuring the delivery of 15k message daily.
Key Achievements
•Implemented controls to ensure continuous network operation without interruptions.
•Ensured 100% circuit-availability rating for Non-Secure Internet Protocol Router Network (NIPRNet), and Secure Internet Protocol Router Network (SIPRNet), Joint Worldwide Intelligence Communications Systems (JWICS), and Video Teleconferencing, and Defense Switch Network for 10,000 users.
•Maintained communications infrastructure for the Pacific Fleet Area of Responsibility, installed NIPRNet circuits, including modems and cables to expand communications capability.
•Installed new terminals, associated file servers and application software.
•Supervised 40 Information Systems Technicians who maintained electronic message traffic systems.
Help Desk Administrator / System Administrator
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Confer with network users about how to solve existing system problems.
Key Achievements
•Maintained a 98% First Call Resolution rate for 6,600 Tier 0/1 customers, which were dispersed among 17 networks.
•Collected and resolved 800 Service Requests for 2,400 Pacific Theater Intelligence Analysts.
•Established alternative technical solutions needed to meet/exceed customer requirements in an efficient manner.
•Responsible for the oversight and management of Tier 0/1 support provided by subordinate staff members.
•Responsible for all personnel activities including the quality and timelines of assignments and personnel evaluations.
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Skills: |
TECHNICAL SKILLS:
C4I
Circuit Troubleshooting
Computer Operations
Cryptographic Specialist
Incident Management Trouble Management
Problem Management Remedy AR System
Network Architecture
Windows Based Systems
Quality Assurance
System Administration
System Maintenance
LAN/WAN
Data Entry
Cisco Routers/Switches
Microsoft Officer Tools
Hardware assembly
Exchange Server 2003
Trouble Calls
Training Specialist
Team Building
Customer Service
UNIX Based Systems
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Education: |
EDUCATION/CERTIFICATION
•Wayland Baptist University 11/2008 – Present, Pursuing a Master of Education
(Specialization: Instructional Technology)
•Wayland Baptist University 10/2007 – 04/2009
Bachelor of Science in Occupational Education
(Specialization: Computer Information Systems)
•University of Phoenix 04/2006 – 11/2006
Associates of Arts in General Studies
•Naval Postgraduate School 12/2006 – 03/2007
(Fundamentals in Information Technology)
•Information Systems Administrator School; awarded NEC 2735 – 2007
•Information Systems Technician “A” School – 2005
CERTIFICATIONS: Security + 2008
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Endorsements
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Lakora has received 0 endorsements.
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Lakora has endorsed 0 Members.
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