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Title: |
Desktop Support, Tech, Help Desk
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Location: |
US-New Jersey-Northern
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Work History: |
Liz Claiborne Inc. North Bergen, NJ 11/2010 - Present
Corporate Support Analyst
Provide technical guidance and single point of contact for 400+ retail stores and 2,000+ corporate associates to report problems and assist to raise service requests
Provide daily technical support for desktop, laptop, network connectivity, e-mail, and retail POS issues.
Operate as a technical liaison between business, consultants and vendors
Maintain and administer network accounts and server
Manage the tasks of supporting Microsoft Windows and Active Directory
U.S. Census Bureau - Fairfield, NJ 01/2010 09/2010
Supervisor of Technology
Collaborated with managers to resolve technical issues with computers, peripherals, network, and VOIP telephone systems
Supervised and trained IT clerk/personnel on software, hardware, and automated operations
Managed the BMC REMEDY IT Service Management Suite help desk account for the local Census office, resolving 30 to 80 tickets per day
Utilized applications such as Altiris Deployment Solution, Asset Management Systems, and Outlook Web Access
Performed troubleshooting procedures to diagnose and resolve all issues related to IT equipment and software malfunction
Frontier Capital LLC Teaneck, NJ 11/2009 12/2009
Consultant
Analyzed credit reports, personal banking, and financial information of customers
Determined credit risk, contributing factors, and financial deficiencies through financial analysis to formulate appropriate recommendations that would determine gaps in debt servicing
Authorized financing & leasing of equipments and managed clients portfolios ranging from $50,000 - $130,000
Advised on collection decisions for purchases previously made by customers
RGIS Inventory Specialists - Lyndhurst, NJ 03/2009 08/2009
Inventory Taker (Specialist)
Generated reports for clients senior management team
Delegated on-site work projects to co-workers
Assisted team leaders with technical issues pertaining to windows based computer systems
Managed and conducted inventory counts of clients' merchandise
B.V. Corporation (Convenience Store) - Clifton, NJ 06/2007 02/2009
Assistant Supervisor
Operated various aspects of the business, including customer service, sales, purchasing, and cash basis accounting
Evaluated businesses to observe and measure sales, cost, activity, and profitability through ratios and adjusted the operations accordingly which provided a rise in sales by 8 to 10 %
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Skills: |
Basic SQL Cisco VPN Client Citrix XenApp Client Citrix XenDesktop Knowledge of AS400 applications Strong creative, strategic, analytical, and organizational skills Experience developing and managing budgets, training, developing, supervising and appraising personnel Experience overseeing the production of technical operations Knowledge in desktop, pc and server imaging via Norton Ghost and Altiris Commitment to working with shared leadership and in cross-functional teams Strong oral and written communications skills Able to manage multiple projects at a time Ability to provide assistance in technical troubleshooting in mobile phone devices, computer laptop, desktop hardware, software and local area network devices Ability to install and manage a Windows base operating system Experience installing local area networking equipment Ability to design a strategic plan to prevent from system failure Technical knowledge of repairing Windows based PCs, laptops, and peripherals Microsoft Office Suite Microsoft Windows Completed H&R Block Tax Preparation Course
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Education: |
Montclair State University Montclair, NJ
Bachelor of Science in Finance, Graduated 2009
Cumulative GPA: 3.34/4.0
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