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Title: |
Computer TEC
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Location: |
US-District of Columbia-Washington/Metro
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Work History: |
Michael Elliott Moss
9805 Lake Point Court, APT. 202, Upper Marlboro, Maryland 20774
PHONE: Cell: 1(256)225-0916
memoss5@hotmail.com
OBJECTIVE
To contribute to a technical support team in a campus network or distributed systems environment where my technical expertise and attention to detail will make the difference in an organization’s ability to achieve its mission.
EXPERIENCE
Advance C4 Solutions
Fiber Technician: November 2011- June 2011
Worked as a fiber Technician were I configured and installed Secure Alarmed Protective Distribution System. My duties were to install 48 strand and 4 strand Armored fiber cable for a SIPR and NIPR Network. This included testing installing, connecting,
and troubleshooting SIPR and NIPR fiber cable, junction boxes, lock boxes, ONTs, OLTs, Patch Panels, Splitters, wirer managers, and PDUs.
Also I build and install equipment racks, in all the CER/TERs Connecting fiber cable to pitch panels, installing them to equipment racks, and connected power to racks that housed equipment while grounding them. Also doing fire stopping for penetration, connected floor to floor TERs by the way of leader racks making sure they were tie wrapped down and was neatly laid out. Connected end user and phones to ONTs.
Repaired and connected fiber and SC connectors with Fan out Kit using UniCam Installation Tool, Continuity Test system and Visual Fault Locator
Pomeroy IT Solutions
Contract Computer Consultant: Kaiser /Hewlett Packard / Lowe’s. October 2006 – October 2011
Worked as a Lead Technician on several project were I interacted with head IT personal and other office personnel. I coordinated the receiving, delivery, imaging, and repair for over 7000 computer systems while managing a crew of 10 or more Technicians. Basic job responsibilities were hardware software repairs. Trouble shooting network problems, previsioning computers and printers. Transferring documents and ghosting of computer systems. Physical set ups, moves, and added ons to computer systems. Tested new equipment, imaged end users data from old system to newer system.
Hewlett Packard
Contract Account Manager, August 2006-January 2007
Provided sales, marketing for HP Server configurations, quotations, administrative account management services to HP trade customers as part of an account management team. Essential Duties and Responsibilities. Functions as the primary field customer contact for providing server and storage configurations and formal price quotations. Accepts full ownership for pre and or post-sales issues initiated by customers and HP field/division personnel. Works with disciplines, field and division teams to evaluate and implement alternative procedural and systematic solutions which most effectively meet customer needs while maintaining acceptable business standards. Understands customer processes and responds to a wide variety of special customer requests and inquiries. Advises HP management on the compatibility of special agreements with existing business policies, processes, and systems. Assumes project management responsibilities to coordinate, develop, and document local admin. Processes for non-standard or "special" customer agreements. Assists sales management in identifying, seeking, and cultivating HP revenue opportunities with new and installed base customers.
DELL
Contract Sales Associate, March 2006 - July 2006
Sold computers system TV’s sound systems, Cameras and other add ons to
these system for home and home office.
Learned all hard ware and operating software for home and home office system
Became number one sales person in the USA for home and home office system for DELL
F.E.M.A
Contract Helpline/RS2, August 2005-December 2005
Help Disaster Victims fill out application and apply for Disaster relief.
Answered question adjusted application and directed relief victims to the
proper originations for relief.
Norits
Contract Install Technician, June 2003 – September 2004
Upgrade mini-labs and install heater mod
Perform Preventive maintenance kept logs on work done and system upgrade and installs
CVS
Photo Technician, April 2002 –June 2003
Perform system up grades on Photo machine, software configuration.
Develop photograph and Negatives for Government; maintain daily records of inventory & equipment.
Support Management functions including online searches, media recovery & data entry.
International Finance Corporation, World Bank Group
Technical Consultant, April 1999 – April 2002
Successive technical consulting positions within the private sector arm of the world’s largest multilateral development institution.
Performed IFC-wide system imaging, software configuration, and network and peripheral implementations, support system upgrades repair and maintain hardware and inventory logs.
Provide technical assistance to a 1,500+ end user community.
Supported the IFC Records Management function, including online searches, media recovery, maintenance of daily logs on secured documents, and data entry.
Computer Land, Century Personnel,
Computer Consultant, August 1993 – June 1996
Repaired and upgraded computer equipment and peripherals on assignment and in adherence to customer service level or maintenance agreements.
Maintained logs on customer parts used and ordered.
Dr. Alwin Harding, Private Clinic,
Systems Specialist, February 1989 – May 1993
Computer system maintenance, including all peripheral devices; parts order/acquisition; office system security.
Miklin Group, Inc.,
Field Service Microsystems Engineer, February 1990 – May 1990
Computer system maintenance, including all peripheral devices; parts order/acquisition; office system security.
Digital Equipment Corporation,
Field Service Microsystems Electronic Engineer, February 1983 – May 1988
Support of designated accounts, including processes, resource utilization and professionalism.
Performed preventive maintenance, installations and peripheral add-ons.
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Skills: |
Networking Essentials
Windows 2000, XP Exchange 2003, Active Directory MS Office Suite Outlook
McAfee Virus Scanner Adobe Acrobat
Administering MS Windows NT4.0
Supporting MS Windows NT4.0 Core Technologies Troubleshooting MS Windows NT Serve 4.0
Implementing Windows NT Serve 4.0 Directory Services
Field Service Account Representative Workshop
Customer Satisfaction Engineering I and II
PDP-11 A/V, PDP-11 Concepts, Digital Logic, VT 278 Operations in Service, VT 250, Introduction to Data Communication, Mini Computers, Mini Computers A/V
Professionalism and Ethics
Fuji Certified
Kodak Certified
SKILLS
Computers & Peripherals
DEC
PDP, VAX, MicroVax, Rainbow System,Word Processor, PC, WS systems, Video terminals, laser printers, and Modems.
DELL
Dell XPS, Insparion, Demission GXA, GX1 and GX110. Desktop, Latitude CP, CS, CSx, CPx¬
COMPAQ
Compaq Armada M300 Subnote and printers
IBM
IBM, printers and monitors.
Printers
Hewlett Packard
Computers Laptops
4050&4000printers, Lap tops, Desktops,K.O.R.D., Hand Platen Press, Hydleburg Platen Press, 1250 Press, L&W 1250 Press Stripping Line-0-Type, Plate Making, Negatives and Halftones,
Unisys
Laser printers.
Others
CIT TERMINALS, Hewlett Packard plotters and laser
Zenith 248, NEC color monitors.
Photo Mini-Labs
Fuji photo system, Frontier 40, printer
Noritsu QSS, QSF-V Searies Mini-labs
Kodak Gray Tag Master Lab Plus
Test Equipment
UniCam Installation Too for Fiber Cablel, Continuity Test system and Visual Fault Locator
Multi-meter, Oscilloscope, Encoder Motor Tester, Break Out Box, PM04, C.V.C., Dranets
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Education: |
EDUCATION
Prince George’s Community College, Largo, MD, April 1999
Associate of Arts degree, Electronic Engineering
Institute of Security and Technology, Miami, FL, May 1991
Diploma, Law Enforcement, Anti-terrorism and Corporate Security
DeVry Institute of Technology, Woodbridge, NJ, May 1979
Specialization: Electronics
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