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Professional Profile of Troy -- Computer Support Specialist
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Title:
Computer Support Specialist

Location:
US-Virginia-Roanoke

Work History:
Computer Support Specialist
August 2010 – June 2011
Virginia Tech Department of Computer Science
Blacksburg, VA

•Deployed new servers and clients and maintained system for 200 users
•Created Windows 7 images for university faculty members
•Diagnosed network printer issues and repaired software configurations for 150 users

Assistant Systems Administrator
August 2005 –August 2010
Virginia Tech Vice President for Administrative Services(VPAS)
Blacksburg, VA

•Implemented Standard Operating Procedures for proactive troubleshooting and preventative maintenance for 450 users
•Administered software and organized training for wireless handheld devices used in the creation of parking citations
•Designed and facilitated training materials for 200 users on Microsoft Office Suite products, including Microsoft Outlook 2007

Routing Information Systems Technician
May 2003 – January 2004
US Foodservice
Salem, VA

•Coordinated the creation of databases using Visual Basic to streamline daily routing of product orders for 10,000 customers
•Analyzed and managed delivery routes for 150 trucks in the states of Virginia and North Carolina

IT Technician II
April 2000 – May 2003
Echostar Communications (Dish Network)Christiansburg, VA

•Established Standard Operating Procedures for inventory database of computer hardware
•Coordinated deployment of computers, phones and networking equipment for 2000 users in technical support call center


Skills:
Windows XP/Vista/7
Microsoft Office Suite
Active Directory
Exchange
Hardware and Software Support
Mobile Devices (Laptops)

Education:
B.S., Information Systems with Computer Science Minor, May 1999
Ferrum College, Ferrum, VA




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